They changed for the worse. Deceitful!
Went to get a simple estimate that would have taken them 10 minutes. "I'll be with you in a second"; he said. After 30 minutes waiting, I asked how much longer and they have the audacity to say "can you come back tomorrow". Why didn't they told me that in first place? Unbelievable! They just don't value customers at all. Bad bad service. Imagine what they would do to your car!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Went to get a simple estimate that would have taken them 10 minutes. "I'll be with you in a second"; he said. After 30 minutes waiting, I asked how much longer and they have the audacity to say "can you come back tomorrow". Why didn't they told me that in first place? Unbelievable! They just don't value customers at all. Bad bad service. Imagine what they would do to your car!