I bring my car in to get a battery replaced and David, the shop owner says the battery will be in his shop by 2 PM. I’m standing in his office around 11 AM. I cannot wait until 2 PM so I said please keep the car here overnight and I’ll come pick it up tomorrow morning. He said fine. Originally he had said that the battery was already in his store, and then I could come and bring the car and have it installed right away. He told me that the day before when I was in there when I had my other car serviced.
I realize it sounds like a lot to follow, but this just shows how much poor communication and lack of consideration there David showed. So I come back the next day, today 2/28, on my own UBER (they provide LYFT services, but he refused to bring me back and said he would add $20 to the bill). So I took my own Uber. I get here, right now as we speak, and the battery had just arrived today! When he said it was supposed to arrive the day before by 2 PM! So now I have to wait at least 20 minutes. The other technician heard my expression of concern and disappointment and had zero feeling and empathy for my situation. Saying it is not on me, talk to Dave about it.
I expressed this to David by text that the battery was still not ready and I had to wait today and he said I’m sure they will get it handled quickly for you. Thank you for this information. No apology no consideration very little empathy if any at all.
Lack of respect, no regard for a customer’s valuable time.
The service took a long time to complete, the service took eight days at a price higher than was original agreed too. I was told the service would cost $520, but I was charged $559.31. I did not receive any explanation for the price variation.
Entire experience was easy, quick and friendly. Also appreciated I wasn’t upsold on things I just didn’t need and would not ‘invest in’ (the car is super old, doesn’t look good anymore and I just use it for work travel).
Always appreciate the guys at this shop and will be back again.
Dave and all the guys at Purrfect Auto always provide excellent service! They make every visit feel personalized and answer my many (sometimes excessive) questions, to help me feel confident in my vehicle and the maintenance or repairs being performed! Thank you Purrfect Auto!
I got all my breaks done at Purrfect Auto. They are most professional and offer very competitive pricing. They will never exaggerate the services needed, like other places. They are honest and fair. I highly recommend these guys.
Good all-around shop, fair prices, does not upsell me!
This shop is my go to because I have several older used cars. Sometimes the cars have minor issues and this shop always just fixes that without trying to upsell me on things I don’t really need. And then they always do a security check and if they find something big and I’m wanting to keep the car, they’re able to fix it at a reasonable price. I’ve had front end work on two cars done and the work was excellent at a fair price. Thanks, Purrfect!
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