Avis qui incluent

Junior 22

Tom 10

Problem 7

Repairs 6

Protow 5

Avis récents

Kristopher V.

Naples, FL

04/11/2026

3rd Time = Not a Charm!

Overpriced
07 Mar 2026, 2101

SURECRITIC Reviews are questionable.....

RETRACTION OF PREVIOUS CARFAX SENTIMENT:

See Google Review for all pics/docs.

My initial 4-star review on Carfax (Feb 21) was based on the shop’s verbal assurance that my engine leak was fixed on the 3rd attempt....

However, a certified Honda Master Technician performed a professionsl diagnostic testing Feb 26 (Video Evidence recorded) proving that there were a lot of issues that Honda was unwilling to repair due to legalities, becsuse of recent quick "fixes" such as improper sealant instead of getting correct parts carried out by Proline.

The 'repairs' I previously praised were discovered to be superficial and non-functional and caused a much worse oil leak and turned my car into immediate repair status proven also by Honda.

Merchant has refused a refund despite failing to provide a State-mandated written estimate (FL Statute 559.905). He decided to become unprofessional in our last words telling me Honda won't repair my car because Honda doesn't want to deal with me shown by my actions.... even though I told Honda I'm interested in getting a new car. Not sure what actions unless standing up for myself counts. I immediately started official complaints filed with FDACS and Navy Federal Credit Union for deceptive trade practices. I have deleted my previous positive review to prevent others from being misled by the shop's misrepresentations. Highly DO NOT recommend Proline Autocare.

2/21/2026 *Note * I cannot edit this in Carfax. However, I did delete it but you can see it below. I took a screenshot before deleting. *

Original 4-Star Review
Loved that Jr. Got me right in even the first time I came in with an oil leak. I had to bring it in three times because it kept leaking in different areas. He did a good job and was knowledge. He backed his work and made it right the 3rd visit by not charging me. He was professional and willing to be honest and fair. Definitely recommend him.

*Note* The 3rd time not charging me was the time I received no receipt which I've requested multiple times and have had no reply. I also never received any estimates at all. Just a receipt and invoice at end of service with very little details and without a registration number! (The latter is not legal) according to (FS 559.911) (6) Nothing was provided at the beginning. Only at the end of service I received a minimally detailed invoice and attached receipt. The estimate can be on the same paper but must be presented with the paperwork to check the box to request a written estimate, which I never received (FLORIDA STATUTE 559.905). Up to the Credit Union and Florida State now. This 3rd chance he had to fix the oil leak (which i believe if a thorough check was completed on day 1, I would have saved time and money. Instead I had to keep returning because lack of checking anywhere oil could be leaking not just find one leak snd say ok you're all good. Theres zero information, including verbal, that displayed a thorough inspection of anywhere that could leak oil. Seems deceptive.

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