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SureCritic / Entretien de la voiture / Pro-Tech Automotive
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Pro-Tech Automotive

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(79 Avis)
88
Écrire un avis
Prendre Rendez-vous

Détails du score

5 stars
88%
4 stars
6%
3 stars
<1%
2 stars
1%
1 star
3%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
88
Score NPS ®

Détails de l'entreprise

À propos

🔧 Full service ⚙️ auto repair shop 🚗 ️All makes & models 🛻 towing & roadside ⚠️ 🔧 Full service ⚙️ auto repair shop 🚗 ️All makes & models 🛻 towing & roadside ⚠️

Catégories
Entretien de la voiture, Entretien de la voiture, Vidange
Contact
(256) 350-5040
Closed
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
3025 Highway 31 S Decatur, AL 35603-1403
Obtenir des directions
Pro-Tech Automotive's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(79 Avis)
Écrire un avis
Avis récents
KS
KAYLEIGH S.
Ford Fusion
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/31/2026
client vérifiéVérifié Client
0
Poor communication and the longest Ive ever had my car in a shop
I called the week of JAN 12th to make an appointment for JAN 22ND stating EXACTLY what was wrong with my FORD FUSION. I dropped my car off around noon that day and still do not have access to it nearly a week and a half later. Ive called everyday for an update and was advised MON JAN 26th ALL appointments are booked 4-5 business days out. If I had KNOWN that prior I would not have booked an APPOINTMENT because I thought that was the purpose of one, to not have to wait. Due to weather conditions we are still awaiting one part (ignition coil) that I personally would've ordered from Amazon and it would've been here A LOT quicker. This has GREATLY impacted my life and has nearly lost me my job due to transportation issues.
The Team a. de Pro-Tech Automotive a répondu le 02/01/2026 06:24 PM

We understand your frustration and apologize for the inconvenience this delay caused. We would like to provide a clear and accurate update regarding your vehicle.

Your vehicle was dropped off on January 22nd. Due to existing workload and scheduling, it was brought into the shop for diagnosis the following business day. During diagnosis, we determined that the issue was not the same as what was initially described at the time the appointment was scheduled. The diagnosis revealed damaged wiring and a failed radio suppression resistor (part number 7L8Z-18801-A), which is not a stocked item.

Once the diagnosis was completed, the required part was ordered immediately. Delivery of the part took longer than normal due to supplier delays.

The required part was received from the Ford dealer and the vehicle was fully repaired and completed on January 30th. The vehicle is ready for pickup on February 2nd, which is the next business day following completion of the repair.

We regret the inconvenience this situation caused and appreciate your patience. If you have any questions, please contact us directly.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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