Prestige European is a family owned and operated independent car repair service center. We have served customers all over South Florida at our Fort Lauderdale location since 2007.
Our ASE Certified Technicians with 20+ years experience are skilled in servicing and repairing all makes and models. We
Prestige European is a family owned and operated independent car repair service center. We have served customers all over South Florida at our Fort Lauderdale location since 2007.
Our ASE Certified Technicians with 20+ years experience are skilled in servicing and repairing all makes and models. We specialize in Audi, BMW, Land Rover and SAAB.
Prestige European provides online vehicle service history, coupons and service reminders. This technology allows you to easily recall, track and plan your vehicle maintenance.
We are an authorized repair facility for many extended vehicle warranty programs. Our expertise and competitive pricing is why we have become Fort Lauderdale’s dealer alternative for vehicle service and repairs on Saab, Land Rover, BMW and Audi.
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First, they tell you they won't charge you for diagnostics, then slap you with a $250 charge just to diagnose an A/C issue. Then, to add insult to injury, they send me an estimate of OVER $4,000 to repair my A/C, claiming that most of the system needed to be replaced. HOGWASH! As I later discovered.
I wasn't about to blindly accept their "prestigious" and outrageous estimate, so I took my car to another repair shop for a second opinion. And boy, am I glad I did!
There is absolutely no doubt in my mind that this shop failed to do its due diligence and properly inspect the entire A/C system. Had they done so, they would have discovered that the electrical connector clip on the compressor was corroded and wasn't making proper contact.
The far more competent repair shop I took my car to diagnosed the problem WITHIN AN HOUR, unlike Prestige, which kept my vehicle for a day and a half. They replaced the faulty connector, checked the system, and had my A/C blowing ice-cold again.
THE TOTAL BILL? $289 OUT THE DOOR!
That's right. Prestige wanted OVER $4,000 for a repair that another shop successfully completed for $289!
This experience taught me a valuable lesson: No matter how impressive a shop's name sounds, how professional its image appears, or how confidently its employees present an estimate, NEVER assume you're being told the whole story. ALWAYS GET A SECOND OPINION, especially when someone tells you that you need thousands of dollars in repairs.
I can only imagine how much money I would have wasted had I trusted Prestige and authorized those unnecessary repairs.
Whether this was incompetence, a failure to properly diagnose the problem, or something worse, I'll let you be the judge. What I do know is that their diagnosis and estimate were wildly out of line with what actually fixed my vehicle.
Prestige European Auto Repair has permanently lost my business, my friends business, and my family's business. I wouldn't trust them to change a windshield wiper after this experience.
BUYER BEWARE! DON'T LET A FANCY NAME AND A MASSIVE REPAIR ESTIMATE FOOL YOU. GET A SECOND OR THIRD OPINION!
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Responding to the owner's reply to my review on Google:
What a convenient response! Lots of technical explanations, yet you completely sidestep the BIGGEST ISSUE: YOUR $4,000+ ESTIMATE TO REPLACE MAJOR A/C COMPONENTS!
You kept my vehicle for a day and a half, yet somehow failed to identify a corroded electrical connector preventing the compressor from operating. Another shop found the problem within an hour, replaced the connector, serviced the system, checked for leaks, and had my A/C blowing ice-cold again.
TOTAL COST? $289 OUT THE DOOR! NO LEAKS DETECTED!
You now insist there's an underlying leak and predict my A/C will fail again. Really? WHERE IS YOUR DOCUMENTED EVIDENCE? You didn't show me any when I was at youre shop. Being low on refrigerant doesn't prove which components need replacing or justify thousands of dollars in repairs.
And here's the contradiction in your explanation: You claim the system needed to be recharged BEFORE you could properly test the remaining components. THEN HOW DID YOU DETERMINE THAT OVER $4,000 IN REPAIRS WERE NECESSARY?
As for the $250 charge, call it a recharge instead of a diagnostic if you like. That doesn't explain why your proposed solution was more than FOURTEEN TIMES what another shop charged to get my A/C working.
You even acknowledge that a faulty connector can prevent the compressor from operating, yet offer NO explanation for overlooking precisely that problem!
THE QUESTION REMAINS: WHERE IS THE EVIDENCE JUSTIFYING YOUR $4,000+ REPAIR ESTIMATE?
You can dress up your response with all the technical jargon you want, but you still haven't answered that question.
My A/C is working perfectly, and I'm $4,000 richer than I might have been had I blindly accepted your recommendations.
TO EVERYONE READING THIS: ALWAYS GET A SECOND OPINION! A CONFIDENT DIAGNOSIS AND AN EXPENSIVE ESTIMATE ARE NOT PROOF THAT THE REPAIRS ARE NECESSARY.
MY ORIGINAL REVIEW STANDS!