I took my car in a week ago from today. I was having issues with my steering wheel locking mechanism. Still having problems. First I was told that I needed a diagnostic done. I told them that it was done by some one else that I had codes to help solve the problem all I needed was from them to enter the codes and clear. This would've taken care of everything, they insisted that the diagnostic would take care of everything. I was charged 169 for the diagnostic and said the technologists thought it needed to be rebooted i agreed then i asked how much would my new bill? I was quoted 220 i told them go ahead even though I didn't need. I was called and told my car was ready they couldn't find anything wrong. The very next morning I got in my car tried to start it wouldn't after several times it eventually started by this time I'm a little frustrated. I took my car back to Steven Creek dealership. And told them what happened my was left over the weekend. I get a call Monday I was told the sensor from clutch pedal to the push button was bad. I asked how much I was told the sensor was 30 dollars to have it installed would be 200 dollars. In disbelief 230 they said my car was fixed the first time I picked it up. I took my car into Z car garage and spoke with Rob Fuller. He asked if they were able to fix the problem I told him what was said he shook his head. I can't believe they don't know what they are doing. Rob told me it not a sensor issue. Still waiting to have my car fixed. I will never bring my car back there again. The service people are good the mechanics might need more school. Thanks for not helping with my problem. You did get money from and the issue hasn't been resolved. Hope your satisfied with the lack of customer service.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
