Don’t trust them! Now they are under a new ownership in which Helena or Delena who answers the phone is horrible no people or secretary skills. It took her over an hour to get the message to Mac the new owner. Everytime I would tell her that I would hold for the manager she could no give me an estimate of when I would get a call back and proceed to hang up the phone even as I was talking. I had to call 13 times to get through. She would answer and then disconnect the call. Finally after the 13th time Miraculously Mac answered. He said that she had just given my info to him about 5 mins before even though she had said she gave it to him over and hour prior. Wait a go throwing your employees under the bus Mac. I have been a 9 year customer of there's until today. Let me warn you anytime they offer you a rental car from their partner Enterprise on Peral Ave DONT DO IT! I found out two years later that they never paid them their half and thanks to them I was on the do not rent a car list. After speaking to Mac he straight up said no that’s not my responsibility call Premier Nissan in Fremont to pay. I have never taken my car to them in my 9 years of taking my care to Capitol. I have more horror stories about this location, in short they bs you and charge you up! So don’t do it unless you want to be in peoples black lists because they choose to be irresponsible beings.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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