"Not sure if it's still available", "Can't find the keys", "looking for the car on the lot"....then when it's finally pulled around: "Sorry, it just sold". A manager told us to take our business elsewhere when it was clear we saw through their games. Perfect opportunity to turn around a negative customer experience and maybe even make a sale, but instead proved our suspicions were correct. It's a weird place. Stay away.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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