Solutions d'affaires
English French Canadian
SureCritic / Réparation automobile / Ponder Auto Repair
business image

Ponder Auto Repair

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(364 Avis)
100
Écrire un avis
SureCritic peut aider à la rétention de votre entreprise
En savoir plus

Détails du score

5 stars
86%
4 stars
6%
3 stars
1%
2 stars
1%
1 star
3%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
1
Total des ReScores™
5,0
Moyenne de ReScore™
100
Score NPS ®

Détails de l'entreprise

À propos

Established in 1982, our motto is "We fix anything but a broken heart" Established in 1982, our motto is "We fix anything but a broken heart"

Catégories
Réparation automobile, Réparation automobile européenne, Atelier de carrosserie
Contact
(423) 928-3849
Open
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
915 W Market St Johnson City, TN 37604-5330
Obtenir des directions
Ponder Auto Repair's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(364 Avis)
Écrire un avis
Avis récents
JG
gravatar
Janice G.
Johnson City, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/20/2024
10
Ponder has serviced my car for 10 years always excellent service I am thankful for them. I have no complaints they are the best! Thank you Ponders.
Ponders have been my mechanics for 10 years they do excellent work and I trust them I trust them.they know what they are doing. Thank you Ponders
RS
gravatar
Robert S.
Johnson City, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2024
10
Very friendly and efficient. Best around JC.
I have been using Ponder Auto for almost 6 years. Thanks to Brian and the staff for the great job they do everyday.
MG
gravatar
Margo D G.
Johnson City, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2024
10
My 2007 Escalade
My husband and I had taken my Escalade to another shop, they couldn’t fix it, took it to ponders and the spark plugs just needed gaping! Ii was so impressed by their knowledge and their honesty!
MW
gravatar
Mark W.
Jonesborough, TN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/29/2019
Jury is out
I took my car to Ponder Auto Repair in May 14th, 2019. I went there on recommendation of a credible friend. It is Dec 30th and I still don’t have my car. Last communication with them was November 8th. We were trying to save money on the repair. I took their advice on the repair and I still don’t have my car. I’m this period of time I’ve only spoke 4 times to them. I’ve only had one voluntary call from them. They act like I’m bothering them when I call. Not many people would have been as patient as I have. I’ve lost a lot of use of the car. I need the car. If you can’t fix the car without the most expensive repair just let me know . Never had a situation like this. Last communication on November 8th they said they would call me when they could arrange a fix to the problem. Now that is almost 2 months ago
Non recommandé
JG
gravatar
Janice G.
Johnson City, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2019
They do great work.
Reasonable cost, very.professional ,nicest people you will meet.did a great job on my foreign car.
Recommandé
RW
gravatar
Rodney W.
Erwin, TN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/14/2019
Rip Offs
I wouldn't let them put air in my tires Crooks
Non recommandé
JG
gravatar
Janice G.
Johnson City, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2018
Great customer service.
They are very. Professional, they. Did a and b service,changed my brakes and rotors changed all air filters,did all this in a timely manner,I will definitely use their service again
Recommandé
AH
gravatar
Amanda H.
Johnson City, TN
Toyota Camry
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/05/2018
client vérifiéVérifié Client
Great Service
Ponder has been exceptional in communicating what needs to be done, and they even managed to get my repair done faster than they anticipated. My only issue was that when they said "three year warranty," what they actually meant was "30,000 mile warranty." Well, I drive 26,000-30,000 miles in just a year so I was told that labor would be covered when I called to ask about it, but ended up paying for labor because I had driven several thousand more miles than they anticipated. This isn't necessarily a company issue, but more due to the employee I spoke with being newer to the position and not realizing what a huge difference terminology would make.
Recommandé
RH
gravatar
Randy H.
Telford, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2018
Great service
Finally an auto repair shop that is not only good - but honest as well. When I went to pick up my truck - they were able to save labor and parts compared to the original quote and saved me $750.00. Good work, great people, reasonable prices. They will do what they say they will do!
Recommandé
SK
Scott K.
Jonesborough, TN
Toyota 4Runner
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2018
client vérifiéVérifié Client
Catégorie : Service
Scott said the employees did a good job.
Recommandé
TC
gravatar
Travis C.
Johnson City, TN
Honda Civic Si
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2018
client vérifiéVérifié Client
Very friendly service
They are friendly, helpful, knowledgeable, and fair.
Recommandé
KB
Karen B.
Johnson City, TN
Ford Ranger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2018
client vérifiéVérifié Client
Catégorie : Service
Spoke with Richard. He said the business was dependable and he has known the business for many years.
Recommandé
EY
Eddie Y.
Johnson City, TN
Mazda Mazda3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2018
client vérifiéVérifié Client
Catégorie : Service
Eddie said the business has a very nice, courteous and reliable staff. He highly recommends them to others.
Recommandé
TM
Trudy M.
Johnson City, TN
Chevrolet Impala
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2018
client vérifiéVérifié Client
Catégorie : Service
Trudy said the service was great and she loves these guys. They did everything she asked them to do and they made it wonderful for her.
Recommandé
JN
gravatar
James N.
Johnson City, TN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/08/2018
This is the garage your parents and grandparents warned you about when you started driving!
AVOID AT ALL COST!!

I went to Ponder to get a diagnostic ran on my 98 Toyota Corolla. In addition to taking almost a SOLID WEEK to get my car into the shop, (it hadn't been moved out of the parking place where I had left it) I had to basically call and remind them it was there.
In addition to that, they couldn't even tell me WHICH of the motor mounts needed replaced until they checked it again. My suspicion is that since I said it sounded like the motor mounts, they simply ran with it and threw together an estimate.
Then, once in the shop, I had to fight to see how much they were charging for the individual parts and for the labor. Finally, we discussed using parts I would supply myself (as they were charging an arm and a leg). I was told that it had to be ok'ed, but that there wouldn't be an additional charge.

I called to set an appointment to have the mounts replaced, with me including the parts. While on that call, they repeated that the price was the same as on my estimate (about $400 labor after taxes). I then get a call back less than 10 minutes later saying that he was mistaken, and that they DO charge for customer supplied parts and the cost would be $590 before taxes. A $200+ differences after taxes were applied.

tldr: Avoid them like the plague unless you want your time and your money wasted. I'm now out about $50 for a diagnostic that Lord knows if they even got it right.
Non recommandé
1-15 sur 364 résultats
Entreprises près de chez vous
Bills Automotive
97
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 058 Avis)
RT Auto And Service
98
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(226 Avis)
Get Lifted Auto Sales and Repair
100
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(56 Avis)
Xpertech Car Care
97
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(4 484 Avis)
Minton's Automotive
99
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1 294 Avis)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.