We’re known for treating our customers like family! That means you can trust our mechanics to have you and your vehicle’s best interest at heart. Technology continues to change in the automotive industry, but we stay on top of everything. When you visit our repair facility, you’ll see our passion for auto repairs in our big, welcoming We’re known for treating our customers like family! That means you can trust our mechanics to have you and your vehicle’s best interest at heart. Technology continues to change in the automotive industry, but we stay on top of everything. When you visit our repair facility, you’ll see our passion for auto repairs in our big, welcoming grins. Just know that when you bring your vehicle to Plainview Auto Care, our passionate team is fixing the issue correctly. We maintain your car to keep you safe on the road. ...more
Come back and lets have an adult conversation
I have personally repaired tires myself in the past, so I knew the exact position of the nail before I ever stepped foot into your shop. The nail I originally identified was STILL embedded in my tire even after your technician finished the service on Friday. Your technician completely failed to perform a proper inspection, missed the original nail, and repaired a completely wrong spot instead.
There were two nails in the tire from the very beginning. Your claim that I "picked up a new nail" while driving is completely false. I was forced to return to your shop on Monday solely because your team failed to resolve the issue on Friday, and your shop was closed over the weekend (closing early on Saturday and closed on Sunday).
To make matters worse, neighboring auto repair shops in the area charge only $15 for a tire plug service. Charging $25.88 for an incomplete, negligent job is an absolute rip-off.
This entire situation was caused by your technician's careless inspection and poor service, not by any fault of mine. Stop making ridiculous excuses and shifting the blame onto the customer.
I demand an immediate full refund of $25.88 along with a formal apology. Furthermore, I will be sharing my honest experience and posting reviews about your unacceptable customer service across Google and various social media platforms to warn other drivers.