Piazza Hyundai Of Pottstown is located just outside of Philadelphia in Limerick, PA. Our service center is staffed with expert technicians who provide quality repair and maintenance services. Call us for an appointment, or visit us online. Piazza Hyundai Of Pottstown is located just outside of Philadelphia in Limerick, PA. Our service center is staffed with expert technicians who provide quality repair and maintenance services. Call us for an appointment, or visit us online.
Piazza Hyundai said the problem was caused by the engine and I needed a fuel induction service and oil change. I paid $309.03 and picked up car on July 17th.
I was still having random shifting issues with the transmission, and the car went back in on July 21, and was given a loaner car this time. Piazza Service now determined I needed a engine replacement. Hyundai engines were backordered during this time. I did not get my car back until Sept 16th. My 10yr powertrain warranty expired during this time.
I picked up the car, and we were still having the same issue. I brought the car back on Sept 22. Service dept thought it could be the oil in the transmission. Hyundai now did transmission oil change $318. I picked the car up on Oct 6.
Oct 7th the same shifting problem happened again to where I drove straight to the dealer and had a service advisor take a ride with me so he could see the rough shifting and locking the transmission was doing. The next day he called me and told me I needed a transmission replacement.
Service Advisor called me the next day and told me it would not be covered under warranty because of two reasons
1. The warranty expired August 17, 2025
2. I had exceeded the dollar cap on the warranty. (10yr/100,000 mile powertrain has a dollar cap with Hyundai, they won’t tell you this until you exceed it, Americas Best warranty?)
I called Hyundai CPO warranty, and they told me a transmission issue was never reported to them back on July 15th so they will not cover it. I have the invoice that says
“Customer states check transmission putting in reverse. Jolt occurs while driving. Once jolt occurs it will keep happening until vehicle is shut off. Check and advise. Slipping a lot.”
I talked to service manager, basically said there is nothing he could do. He told me I should have taken the buyout. I was never offered a buyout; I probably would have taken it. A buyout would make sense, why put a $23854. engine in a $7000 car?? Are they paid a commission?
I called Hyundai Customer service case # XXXXXXXX. They first recommended I have the dealer file a Repair Assist request. The service dept told me that this was only for original owners not Certified Preowned owners. I told them Hyundai told me to do have you do this. As expected, the next day I got a call it was denied.
October 15th car finally fixed, Piazza gave me a 3.8% discount /$200 off, I had to pay $5374.77.
Made 3 online requests and 3 calls to Piazza Auto Group and never received a call back.
Seems like a Magnuson-Moss Warranty Act violation, but they don’t care