Philmark Service Center specializes in the service and repair of Mercedes, BMW, Jaguar, Land Rover, Audi, VW, Porsche, and all other European, Japanese and domestic cars. Philmark Service Center specializes in the service and repair of Mercedes, BMW, Jaguar, Land Rover, Audi, VW, Porsche, and all other European, Japanese and domestic cars.
Vérifié ClientGood morning Mr. Durham,
We are in receipt of your negative review and regret you feeling this way. We clearly explained to you and showed you that the car had codes coming from the starter battery/high resistance, and a couple of fault codes related to the EVAP leak detection module. This explanation was also on your receipt. We cleared the codes and only referred you to the dealer to confirm and have their evaluation as a second opinion if the light was to return. Since the car is new and the mileage is less than 60k - referring to the dealer for a second opinion is because we value your car, and trust and we want to confirm if there is any factory warranty or recall items before we move forward. They more than likely did not find any issues because we had already cleared all the codes for you and they had not reappreared yet.
We apprecieate and value every customer and would like to keep our relationship in tact. Please allow us to continue to serve you and we will continue to do our best to handle your automotive needs best possible. Feel free to reach out to me on your next service visit and i will be happy to sit and chat with you and make it up to you. Also, we hope you will consider rescoring your visit and updating your review.
Best regards,