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Michael B.

Colorado Springs, CO

12/19/2023

Catégorie : Service

Steve K. Fixed the problem

This is a follow up to a review I wrote. My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator and Steve was able to fix my situation. Come to find out it was all a misunderstanding. Steve took good care of me and helped me out moving forward. I'm very pleased and satisfied with Steve and Phil long hyundai motor city service department and also sales department. I recommend Every one to bring your vehicle to this location to get service and if you're looking to buy a new vehicle. Thanks Steve

Michael B.

Colorado Springs, CO

12/11/2023

Catégorie : Service

Hyundai Service Suck

Complaint: 12/11/23
I Michael Eugene Bully got a recall notice in the mail last month from Hyundai Corporate office stating that my 2007 Sante Fe had a recall for a leaking oil pan. I noticed before that, my battery kept draining so I called this Hyundai dealer in Motor City and they called me in a couple weeks ago for an inspection. During the inspection they found the leaking oil pan and also the oil from the oil pan leaked inside the alternator. So the alternator became bad due to the oil leak which caused the battery to also drain. So the technician Falepa set up my an appointment to replace the oil pan and replace the alternator plus put a oil cover over the alternator for December 13th. I called off of work for the 13th so here's the kicker. Falepa called me today 11/13 and informed me that the alternator was backed up so we have to reschedule for a later day after they receive the alternator. This was very incompetent, unprofessional, dishonest, and no integrity because why Falepa didn't just make the initial appointment after they received the alternator in the first place which caused me to miss work for no reason plus I'm also scheduled to go out of town to see my Mother, Grandkids, and daughter on December 22nd thur the 26th to spend Christmas with my Family and I was planning to drive my Sante Fe out of town. Falepa claimed they couldn't find a simple alternator but there's over a hundred Hyundai dealers in the state of Colorado so I find that very hard to believe. I even offered to ask my job Worldpac that sale warehouse auto parts but Falepa claim the parts have to come straight from the Hyundai dealer. So I told Falepa that I would be calling Every Hyundai dealer in the state in the morning to find that simple alternator and if I find one, I will be next day airing it to your store and he said okay. This sucks! I heard bad things about this Hyundai dealer but I decided to try them out since they're located close to my house. I also told Falepa that I should get some type of compensation for making me call off work for nothing which made me miss money. If they don't find a simple alternator before Christmas I do Not recommend Anyone to do Any business at this Hyundai dealer. Thank you.

Respectfully Yours;
The Bully Family

Glenn A.

Red Level, AL

11/29/2023

Catégorie : Service

Auto Detail Team needs training

bought a 2022 Tucson in July from Phil Long. His Detail team did the worst detail i had ever seen, even after having the car 3x to be detailed. A great lack of follow thru and care.

Glenn A.

Red Level, AL

11/29/2023

Catégorie : Service

Record your transaction

Considering the lack of concern and response from the Phil Long Dealer Crew, i offered a Google review two months ago pertaining to the poor service and care of our recent auto purchase discrepancies (delivered - with broken windshield then being replaced with faulty aftermarket parts, filthy w/out being Detailed, and unprofessionalism of Charles' sales tactics and practices), to which Phil Long responded, to again, "contact us at social@phillong.com so we can work towards a resolution." and "address it as quickly as possible." - I followed Phil's instructions 2x since, still having no response to date.

Where have the honorable business practices disappeared to... ? ?

help needed

Chis B.

Colorado Springs, CO

06/11/2023

Catégorie : Service

Out of Warranty Services

I will agree if your vehicle is in warranty, within 100,000 miles, you will be fine here. Also, Mark is an awesome sales person

After 100,000 miles, do not go to any Phil Long Dealership. They will not replace your oil. Mine was low every time I left. I had to have multiple quarts added every time. I believe brit and mike continued to assist me with this. Next after having my brakes replaced at Big O 2 weeks later they said I needed new ones when I went to get a service. I went to a 3rd mechanic that confirmed my brakes were brand new. The same is the case with tires. They will not do the multiple point inspection. After a year of having brakes replaced by then, I needed new ones, I don’t know if they didn’t replace them or it was the alignment they continuously failed to check, stating I was good every time. Last air filters. I was told I needed a new one. This was after I replaced it, a week prior with a k and n air filter. FYI a k and n is reusable and cleaned with a kit. It doesn’t not require replacement and any decent me mechanic can verify this. Ultimately I have thought about going to see a lawyer as I wasted my money in the service coupon book. Everyone has a job though, and taking time away from mine to prove a point is almost impossible as with most people. DONT BUY THE COUPON BOOK OR TRUST THEM WITH SERVICE JNTIL THEIR WORK AND SERVICE MORALS CHANGE.

I waited a while to post this as I do not want ant repercussions. .

NANCY G.

Colorado Springs, CO

2018 TUCSON

02/19/2023

Vérifié Client

Catégorie : Service

Quick, efficient, and friendly

Very positive experience

CATHERINE G.

Colorado Springs, CO

2022 SANTA CRUZ

02/18/2023

Vérifié Client

Catégorie : Service

Fast service

Friendly service department staff. My Hyundai was serviced quickly and I will keep coming back

Client vérifié

Colorado Springs, CO

2022 TUCSON HEV

01/29/2023

Vérifié Client

Catégorie : Service

Excellent service by advisor.

Service advisor took extra time to work me in even though I was a day early for my service appointment. Was in and out in less than a hour!
Appreciated his extra effort and helpfulness. Truly, he performed superior service with a smile.

Andrea P., Customer Experience Manager de Phil Long Hyundai of Motor City a répondu le 02/16/2023 02:29 PM

We always appreciate positive feedback from our customers. Please don't hesitate to reach out if you have any questions.

Andrea Padilla Customer Experience Manager 719-575-7608

MARK M.

Pueblo West, CO

2020 SANTA FE

01/28/2023

Vérifié Client

Catégorie : Service

Great service

Maintaining our Hyundai Sant Fe is so easybwith Phil Long. The service center is always easy to work with and the work is always done quickly, but with an attention to detail. They provide great service.

Andrea P., Customer Experience Manager de Phil Long Hyundai of Motor City a répondu le 02/16/2023 02:30 PM

When our customer leave here happy, that makes us happy! Please don't hesitate to reach out if you ever have any questions. We appreciate you!

Andrea Padilla Customer Experience Manager 719-575-7608

Client vérifié

Pueblo West, CO

2022 PALISADE

01/25/2023

Vérifié Client

Catégorie : Service

Always great

Andrea P., Customer Experience Manager de Phil Long Hyundai of Motor City a répondu le 02/16/2023 02:31 PM

We are so glad your experience here was a positive one. Please don't hesitate to reach out if you have any questions. We appreciate you!

Andrea Padilla Customer Experience Manager 719-575-7608

Client vérifié

Woodland Park, CO

2021 ACCENT

01/24/2023

Vérifié Client

Catégorie : Service

Friendly and professional service

My service appt. was for a factory recall. Besides doing this, a general inspection of the vehicle was conducted - all completed within the estimated time.

Andrea P., Customer Experience Manager de Phil Long Hyundai of Motor City a répondu le 02/16/2023 02:33 PM

Treating our customer to excellent service is always our priority! Please don't hesitate to reach out if you have any questions. We appreciate your business!

Andrea Padilla Customer Experience Manager 719-575-7608

CHRISTOPHER N.

Poncha Springs, CO

2022 TUCSON PHEV

12/27/2022

Vérifié Client

Catégorie : Service

Quick, friendly, and thorough service.

The video overview of my car is a good idea, but I didn't know it would expire or I would have watched it before it disappeared. No worries though, I will watch it right away the next time.

Andrea P., Customer Experience Manager de Phil Long Hyundai of Motor City a répondu le 02/16/2023 02:35 PM

Your feedback will help up improve in the future! Please don't hesitate to reach out if you have any questions. We appreciate you!

Andrea Padilla Customer Experience Manager 719-575-7608

TAMARA L.

Florence, CO

2021 SONATA

12/19/2022

Vérifié Client

Catégorie : Service

Always great service!

We always receive great and personal service from Steve in the service department. He is exceptional at his job and gives you the red carpet treatment each and every time. He is extremely knowledgeable and informative. We wouldn't take our 2021 Hyundai anywhere else but to him at Phil Long Hundai of Motor City!

Andrea P., Customer Experience Manager de Phil Long Hyundai of Motor City a répondu le 02/16/2023 02:36 PM

Your kind words are much appreciated! Please don't hesitate to reach out if you have any questions. We appreciate you!

Andrea Padilla Customer Experience Manager 719-575-7608

Client vérifié

Colorado Springs, CO

2023 KONA EV

12/03/2022

Vérifié Client

Catégorie : Service

Quick in Quick out

yup

ANGIE W.