Spoke with Rosemary. Rosemary said they generally provide good service when she needs her vehicle fixed. They take good care of them. They've been real happy.
Recommandé
SM
S M.
Davison, MI
07/18/2020
Great customer service
Drove up north for the weekend and had issues with oil pressure. Called At 9:00am, dropped vehicle off at 9:30, had it back by 2:30. Great customer service, very professional and honest. Would recommend to anyone, especially people from out of town.
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TL
Theresa L.
Cadillac, MI
12/23/2018
Broke down
I stopped at Peterson’s to get gas. I love going there because they will pump gas for you! Well, paid for my gas, went to start my car, and it would not start. The attendant ran and got a jump box. He was able to give me a jump but was concerned about me driving off without checking the battery and alternator. It was 5:30, and the mechanic had left for the day, but the owner was still there. They pulled my car into the garage discovered that my terminals were corroded through. They replaced my terminals and my battery at my request and I was on the road before 6. What awesome customer service! I could have easily been told, sorry the mechanics are gone. But instead I was taken care of and on my way. Thank you!
Recommandé
MM
Mike M.
Cadillac, MI
12/15/2018
Great customer service
I have been a customer of Peterson's for 29 years. I have always been treated fairly and always have had great service no matter what problem I've had. I highly recommend them.
My cars alternater quit drove the car as long as i could, pulled over on the side of the road it was 100 degrees no air
I called 911 for a wrecker Peterson's was dispatched 30 min away, after 10 min or so i started feeling light headed and faint
to the point i knew something was wrong so called for rescue. things got much worse and i kept fading out i was having a heat stroke, and by the minute it was getting critical the lady that was with me did what she could to keep me from going totally out, just about when i was totally out Petersons showd up and 3 min later the emts. Emts where in total question mode and petersons driver stepped up and ran to the ambulance an gtot the oxygen got me on aie and order the emt to get the stretcher its like the emts where in shocj and never seen a heat stroke before petersonm driver even got me out of the are and on the stretcher again im extrem;y in coherent can breath and emts want to use a backboard
was no need for it , again tow driver took charge turned me put me in a bear hugs and got me on the strecther
I am 100% convinced along with ny ladyfriend if it wernt for petersons driver I amy not be hear today to type this and that is a true story for as much as i a told and can remember on my own. and oh yes i got my car fixed same day before 7 pm I have used peterson for repairs before and always had a good experience always satified with the work.
Turns out the tow truck driver was also an off dwuty paramedic I do him my life THANK YOU
The service staff was friendly and they got right on my vehicle. My only issue was that they don't accept out of town checks and they did not inform me before I drove from Grand Rapids so I have to try to make other arrangements on a Saturday and it was quite difficult.
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