Service après-vente's Avis

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Paul G.

Sudbury, MA

01/24/2024

Catégorie : Service

Abhorrent corporate and dealership behaviour

Hyundai has obfuscated for 10 months to avoid replacing a RECALLED (due to fire risk) 2015 Santa Fe engine. Shameful corporate behavior, aided and abetted by the Pearson Hyundai dealership which did not return phone calls or emails for months and months. My family member has not been able to drive their car for 10 months. How is this fair when there is a known GLOBAL RECALL acknowledging a dangerously deficient engine) and Hyundai has been sent copies of all maintenance records (numerous times)?????

Michael A.

Midlothian, VA

11/03/2023

Catégorie : Service

Ripoff

This place will sell you something then it's over . I bought 3 vehicles in a year an a half and went in with a issue today and the finance manage she was trying to help but the sales manager Rick or Dick he said he didn't want to hear it ,told me to leave and called the police. I was going to buy another one and Ryan Grant wouldn't even call back to help me with it so I bought it somewhere else . This is by far the worst place I have ever dealt with and truly will RIP YOU OFF .

Michael A.

Midlothian, VA

11/03/2023

Catégorie : Service

Ripoff

Michael A.

Midlothian, VA

11/03/2023

Catégorie : Service

Ripoff

David B.

Midlothian, VA

09/05/2023

Catégorie : Service

couldnt get an appointment scheduled

Eithr nothing is available or the website doewsn't work. Either way, I have to go elsewhere

Client vérifié

Midlothian, VA

2011 ELANTRA

04/12/2023

Vérifié Client

Catégorie : Service

Good Experience

Work was done in the time quoted. They alerted me to a faulty signal on the dash.

RICHARD R.

Midlothian, VA

2015 SONATA

04/08/2023

Vérifié Client

Catégorie : Service

I Arranged for an appt. to complete a service campaign to upgrade the IBU/BCM Anti-theft software of mr 2015 Hyundai Sonata

On Wed March 9th 2023 I called Pearson Hyundai, Service Dept. to arrange an appt for the dealership to perform a manufacture's service campaign to upgrade my 2015 Hyundai Sonata's IBU/BCM Anti Theft Software. I spoke with Dominique service advisor, who sent me to Destiny to arrange an appt to do the work. She said the soonest date they had an appt. was 11:15 AM on March 16. So I thought we scheduled the appt. Unfortunately, when I didn't get a conformation of the appt by March 14th. I called spoke with Kia and was told that "MY APPT WAS NEVER SCHEDULED.". I SPOKE TO KRYSTAL WOODSON, SERVICE CONSULTANT, THE EARLIEST APPT AVAILABLE TO RESCHEDULE WAS 3:00 PM THURSDAY MARCH 30TH.
2 WEEKS LATER. SO THANKS TO KRYSTAL I FINALLY GOT YHE WORK DONE RICHARD R.

Client vérifié

Midlothian, VA

2022 SANTA FE

04/01/2023

Vérifié Client

Catégorie : Service

Great team work! Excellent service!

The service team was always amazing. It has been reinforced and It’s even better. The renovation is a great opportunity to see their adaptability, their creativity and their professionalism. From the moment you park your vehicle to the moment you're invited to pick it up, they're up running, updating you on the ongoing. You even receive a text message to alert you that the service is done. How cool is that! You're briefed on the service done to your vehicle and the issues they may have found. No bs.
Kudos!

Client vérifié

Midlothian, VA

2017 ELANTRA

04/01/2023

Vérifié Client

Catégorie : Service

Service Quality Survey

Have been dealing with Pearson Hyundai exclusively since 2010. Am very pleased with sales and service.

KONRAD O.

Richmond, VA

2018 TUCSON

03/28/2023

Vérifié Client

Catégorie : Service

Highly informative and friendly service changed my perception

Hi There,

The service I received from Mr. Richardson and the Service Team is shifting my perception regarding the visiting car dealership.

My vehicle had transmission issues, so I went online to schedule an appointment. The next opening was approximately two weeks out. I decided to call, and a very professional and friendly lady informed me about the option to drop the car and provided me with an estimated time for the vehicle to be checked.
Checking the car was easy and quick. A few days later, approximately five days, I texted Mr. Jason to check the car's status. He responded that it needed a new transmission. My jaw dropped! Then, call Mr. Jason, who explained that the parts had been ordered and that he would arrange it if I needed a loaner. Also, he explained the repair and rental loaner costs are covered under the manufacturer's warranty. This explanation provided me with peace of mind.

Then, I spoke with Melissa about my recent visit experience, and she was very friendly, informative, and professional.

Your work is changing my perception of the visiting car dealership; at least I know that Pearson Hynday has highly professional and friendly people.

Thank you!

Client vérifié

Midlothian, VA

2021 KONA

03/25/2023

Vérifié Client

Catégorie : Service

Friendly Customer Service

I was greeted as soon as I pulled up and the staff was helpful and friendly. The waiting room was comfortable and well stocked with drinks and snacks, which made for a pleasant wait.

Client vérifié

Richmond, VA

2020 SANTA FE

03/20/2023

Vérifié Client

Catégorie : Service

Long wait for an oil change and paperwork that should show everything else they checked wasn’t done

See above

ALEXANDRA D.

Richmond, VA

2021 ELANTRA

02/18/2023

Vérifié Client

Catégorie : Service

Service

My car wasn't starting and Pearson was able to get me in next day. Another dealer told me I had to wait a month. I was very satisfied with the customer service and they were able to fix the issue on the first try.

Imani F.

Richmond, VA

02/10/2023

Catégorie : Service

I recommend buying a car from Kevin Jenkins!

Great customer service and he helped me get exactly what I was looking for!

Client vérifié

Midlothian, VA

2022 ELANTRA HEV

01/30/2023

Vérifié Client

Catégorie : Service

Excellent Customer Service

I brought my car in for the recall and was pleased that I was able to have my regular service completed too. I had some concerns and they went over and above to check them out.

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