Vérifié ClientKatrina, thank you for taking the time to share your feedback. We sincerely apologize that your visit did not meet the standard we strive for.
We’d like to clarify that the tire rotation was initially missed due to a miscommunication between our technicians, but it was completed before your vehicle left our shop. We also want to explain that your glove box had to be removed to access the cabin air filter, which is why your handicap placard was not returned to its original location. That said, the tools left in your trunk and the missing oil reminder sticker should not have happened, and we apologize for those oversights.
We appreciate you bringing these issues to our attention. Your feedback has been shared with our team so we can prevent this from happening again. If you’d be willing to give us another opportunity, please contact us and ask for Alex. I’d be happy to speak with you personally.