Parkland Auto Center has been serving the same area since 1997. Ask us about our Guaranteed Credit Approval . Parkland Auto Center will also locate a vehicle and ship it to you. Parkland Auto Center has been serving the same area since 1997. Ask us about our Guaranteed Credit Approval . Parkland Auto Center will also locate a vehicle and ship it to you.
I am not writing this because I was turned down for a loan. I actually have great credit and was able to drive away with my vehicle the same day I went in with only putting $55 down. Thus begins the ongoing nightmare.....
My husband and I saw a Jeep on their website on 7-6-18. We went to check it out. It looked great! We were lied to from the time we walked in! We were told it had A/C and it just needed "recharging". The tire light kept coming on. NO PROBLEM! We'll fix that, too! I have the papers stating this.
Turns out the Jeep NEVER had A/C! My husband and I "fixed" the light for the "low tire" pressure. BTW, we just had to buy new tires for the Jeep.....because it was obviously just a light that they NEVER fixed!
The more I kept pressing the points, up to threatening to call the BBB and making whatever reports I could, I still didn't warrant a return cal! I called daily and demanded to speak to a "manager". Good luck with that! I spoke to several people. None of which knew anything! I finally got a call back from Jim Steele! Wow! What a great guy! He's the GM. Nice southern accent, reassuring me that he's going to look into my "situation" because of my threats and he's going to make it right! His solution? He fired the "supervisor" because he should've known better than to promise to recharge an A/C that didn't exist! Okay....good. I was thinking that Jim Steele was a great guy! He gave Me his personal #. He'd be there to answer my questions and concerns. Guess what?!? Once he could get rid of Me, he did.
I was given the option to return the Jeep, screwing my credit or trade it in for another vehicle that they have. Let's see.....I demanded a similar Jeep. 45K miles or less, A/C, a refund for the alarm system I paid to have installed. OF COURSE they had nothing comparable! In the mean time, they ran My credit TWICE! I don't know if they lost the paperwork or what happend.....but I LOST 14 CREDIT POINTS because of their bullshit! When I asked them about it? No one knows why! They don't have a remedy for me to get my points back. "Just wait 2 years and those points will go away." Um, what?!? Daniel in finance also didn't find it important to let the loan company know that I paid them! Good thing I looked into it or my first payment would've been late because of their BS/incompetence again!
I chose to keep my Jeep because I love her. Despite the despicable, deceptive and down-right disgusting practices that Parkland Auto Center has shown.
I was also told that I was to receive a 2nd set of keys when I picked up my plates. NEVER happened! When I texted Jim Steele, he asked if a key master could contact me directly. Of course! I still do NOT have a second key and Jim Steele no longer responds to me.
I was also asked what my "problem" was, why I had a support animal. AGAINST the LAW to ask! I was told that maybe I should be willing to explain to the employees why I have a support animal. Again, not my job to explain to your employees what is against the law!
If you are considering these snakes, rethink it! There's 100s of other used car places that will screw you as good as these guys!