We genuinely regret to hear about your experience. It's clear that we missed the mark, and that’s not the impression we aim to leave on our customers. Delayed repairs and communication lapses can feel like trying to navigate a maze blindfolded—frustrating and certainly not what you deserve. As for the unrepaired damage and steering wheel buttons, that's absolutely not how we want to roll. We take quality control seriously, and it’s disappointing to hear that we didn’t live up to your basic expectations. Your feedback is invaluable, as it helps us identify areas that need serious improvement. We appreciate you taking the time to share your concerns.