Nice guy, reasonable price, the mechanic waited there late so I could pickup my car the same day
Recommandé
JH
John H.
Winchester, VA
11/17/2017
Conscientous Technician and Support staff
My 1980 antique Chevy Luv truck finally died so I had it towed to Olde Town Garage via a recommendation by my son-in-law. The motor tech, Ian Trom diagnosed the problem as indeed a fatally frozen motor, and recommended either another truck or another motor. They located a "fit" and offered to install this motor for about $700.00. My wife and I had many years with this old but useful truck and decided to repair the motor rather than replace this wonderful old truck. We told the Ian to go ahead and replace our dead motor with this newly located one. He reassured us, once installed, the motor comes with 30 day guarantee in case there are any problems. About two weeks later on Friday Nov. 3rd, Olde Town tech staff Amanda called to tell us our truck is ready for pick up. Although the truck started up fine, it had an unpleasant knocking noise in the motor. Ian said to run the truck over the weekend and if the noise is still there on Monday, bring it back. By Monday, the noise was not only still there, but worse. Over the week, Amanda kept us abreast of there repair efforts by letting us know that Ian diagnosed the knocking noise as faulty main bearings which he will replace. Then on Nov. 16, Amanda called for us to come and pick up the truck with new main bearings (and no knocking noise). The Chevy Luv runs better than it has in years. I am really impressed with the conscientious people at Olde Town Garage. They are truly first rate in not only their technical repair skills, but in their people skills in dealing with the public. I rate them 5 stars all the way!
Vicki said they have always taken good care of her and she has been going to them for years. She loves Ian. He's awesome and he always takes care of her and her daughter's vehicle.
Recommandé
WR
Wade R.
Winchester, VA
Dodge Pickup
03/24/2017
Vérifié Client
Catégorie : Service
Wade said Chris and the guys were very helpful. They know what they are doing. He said he will have some work done on Tuesday and the price is great.
Went in want to know about my front in end on my 97 jeep. And they told me what all I needed to make it a safe vechile for me and my family. 100% honest and willing to work on money with you. A GREAT COMPANY ALL IN ALL
Recommandé
DS
Dan S.
Washington, DC
BMW 325Ci
02/24/2017
Vérifié Client
Catégorie : Service
Dan said they are great and he will do business with them again. He said Jimmy and Ian are amazing and he appreciates the service.
Johnathan said this business was very helpful and quick. Even though they are closed on Sundays, they still helped him and he was able to pick his vehicle up that Sunday.
Recommandé
JP
Jonathan P.
Winchester, VA
Ford Pickup
02/14/2017
Vérifié Client
Catégorie : Service
Jonathan said the staff was knowledgeable. They knew what they were doing.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Vérifié Client
