I am a long time customer at Nur-Benz and love the service of Juan and the team.
This was my first experience with concerns:
1. My first attempt of addressing car needs resulted in car not being serviced due to backlog, and car being picked up by EOD. After returning car on different day, it still required an overnight stay before resolution
2. While driving him, part of the grill dislodged as if hood was closed possibly too hard during service. Driving the car to appointment this was not observed
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Vérifié Client
This was my first experience with concerns:
1. My first attempt of addressing car needs resulted in car not being serviced due to backlog, and car being picked up by EOD. After returning car on different day, it still required an overnight stay before resolution
2. While driving him, part of the grill dislodged as if hood was closed possibly too hard during service. Driving the car to appointment this was not observed