Novus Windshield Repair Port Orchard provides quality auto glass service and your repairs will be done right, the first time. Our exceptional customer service along with our certified trained technicians will get you back on the road again. Novus Windshield Repair Port Orchard provides quality auto glass service and your repairs will be done right, the first time. Our exceptional customer service along with our certified trained technicians will get you back on the road again.
Vérifié ClientIn response to this review, we did not try to "sneak" a rust fee in. We warned over the phone there was a potential for rust and if found it would be an additional cost to the customer. The customer then stated he was familiar with the "money grab" in the industry.
Insurance companies will not pay for rust treatments unless an adjuster comes out to inspect it which can take 2-10 days before they would be able to inspect it, during which time the vehicle would stay in our shop without a windshield in it until the inspection could be done. Normally the technician would take photos of any rust encountered, but he did not. The customer had stage 1 minor rust across the top of the pinchweld. As an AGRSS certified shop we are required to treat any rust that is repairable before new glass can be installed. I waived the fee because the technician failed to take photos and because of the previous comment made by the customer. We are a very credible business and are very honest with our customers. This includes quoting for any potential extra fees in advance of work being performed. It also means that we don't turn away jobs when we fear there may be rust.