Novus Windshield Repair Port Orchard provides quality auto glass service and your repairs will be done right, the first time. Our exceptional customer service along with our certified trained technicians will get you back on the road again. Novus Windshield Repair Port Orchard provides quality auto glass service and your repairs will be done right, the first time. Our exceptional customer service along with our certified trained technicians will get you back on the road again.
KT,
I want to start off by apologizing for your experience this last Saturday. As far as not having your windshield in stock, due to lack of storage, among other reasons, there are few windshields we do keep in stock; mainly frequently purchased parts. Your windshield is not common; especially considering you asked for the specialty windshield with the mustang logo in the third visor frit. However, we would have been able to get glass either same, or next day, depending on what time of the day you made your appointment.
I have spoke with the technician that worked that day; he stated it wasn’t a matter of losing the glass, but more of looking right past it in amongst the other glass on the glass rack. There had been a parts check done the previous day, your windshield had been marked as delivered, that is the only reason we would have cut the glass out before hand. I agree he still should have put his own hands on the windshield just to be sure; I can only assume he was trying to be time efficient.
We were under the impression that you have had your windshield replaced here before, therefore knowing how long the process takes. The communication of labor time for the job should have been conveyed, whether we were working with a 1st time customer, or a repeat customer; so I apologize for that as well. The only thing that I am confused about is, you stated it took us 5 hours to do the job; Per our paper work we set the windshield at 1:00 PM 9/30/2017; the windshield, then would have to set for an hour before driving. That would mean the car could have been driven at 2:00 PM, which is 2.5 hours after your stated scheduled appointment at 11:30 AM. Also this review was posted at 12:46PM on 9/30/2017, which is only 1 hour and 16 minutes after your stated scheduled appointment at 11:30AM
However, with all that being said, we would like to make sure that everything is resolved with this issue. Let us know what we can do to help.
