I brought my 2012 Nissan Frontier truck to get an oil change. The crew was friendly and they didn't try to sell me extra stuff I didn't need. That's where the pleasantries end! At the time, my truck was the only one getting an oil change. While I was waiting, three other vehicles came in and they were finished before me. At the time, I couldn't understand what was taking so long. Afterwards, I had paid to get my truck washed. I paid for the Ultimate plus. The interior was cleaned but they never wiped down the dashboard or center console. It was still covered in dust!
I was about a mile or so down the road and SMOKE started coming inside my truck. LOTS of smoke! There were no lights on my dash and the temp gauge was fine. I pulled over and lifted the hood. After the smoke cleared, I looked at my engine and oddly enough, the entire right side was SPOTLESS as if it was washed down and detailed. The left side was still dusty like a 140K mile engine would look like. It appears they either put too much oil in or spilled it all over the engine and tried to clean it up. There was a small puddle of oil on the ground from the extra runoff of oil.
This is absolutely INEXCUSABLE to do this and not tell the customer. All they had to say was we made a mistake and spilled some oil. We tried to clean it but you may see some smoke. But no! They obviously tried to clean it up and not tell me anything.
This was and will be the LAST time I get service at your business.
Non recommandé
KS
Kathleen S.
Mesa, AZ
07/12/2016
Vérifié Client
There was a mix up with phone numbers but once cleared all good.
Recommandé
EM
Edward M.
Apache Junction, AZ
06/28/2016
Vérifié Client
This whole transaction was handled in a most professional manner. My insurance company and your representative coordinated this with no disruption of my schedule. The work was performed professionally, and on time and the technician was friendly and answered my few questions knowledgeably. Thanks to all!
Recommandé
KP
Keith P.
Mesa, AZ
04/07/2016
Vérifié Client
Polite, qualified and efficient worker. Very satisfied with service.
Recommandé
LM
Larry W. M.
San Tan Valley, AZ
01/02/2016
Vérifié Client
Would like to know if your Tech's know more about cleaning the rubber guides on driver and passer side window so they won't collect dust and snatch the glass repeatedly. This causes a safety issue also. And would it be possible to explain this to the insurance companies also.
Recommandé
RM
Robert M.
Mesa, AZ
08/04/2015
Vérifié Client
The service was done promptly, but windshield was not clean around the repair area and the chip was still clearly visible. I called the technician to ask if he could do a better repair, and he essentially said no
Non recommandé
BS
Bertha S.
Queen Creek, AZ
07/31/2015
Vérifié Client
We were pleased with the repairman who offered additional information not pertaining to just the glass replacement.
Recommandé
EM
Edward M.
Apache Junction, AZ
07/16/2015
Vérifié Client
Great service. Your man called and arrived right on time and completed the job smoothly and courteously. Insurance co. billing was accomplished effortlessly. Obviously I would not choose to get a broken windshield, but if it had to happen, getting it fixed by the combination of The Hartford and Novus would be hard to beat. Thank You.
Recommandé
VW
Vincent W.
Queen Creek, AZ
02/24/2015
Vérifié Client
EXCELLENT SERVICE.
Recommandé
LD
Larry D.
Mesa, AZ
02/12/2015
Vérifié Client
Our technician, I believe his name is Adam, was very nice - and did a good job.
Recommandé
PR
Pam R.
Mesa, AZ
02/10/2015
Vérifié Client
The tech left my inside light on so it burnt out
Non recommandé
TZ
Thomas Z.
Naperville, IL
02/05/2015
Vérifié Client
I never received a day after installation e-mail with the one month of car washes promised at time of installation. I call Novus and left a message. It is now four days later and no returned phone. What kind of customer support is this. I will be calling Hartford Ins. to tell them of Novus poor customer service.
Non recommandé
SS
Susan S.
Mesa, AZ
01/27/2015
Vérifié Client
Your customer service representative was very timely and professional, spending time giving me some information about the peculiarities of my particular car windshield. The work was excellent and I would highly recommend him and my insurance company, as well.
Recommandé
EL
Etta L.
Apache Junction, AZ
01/27/2015
Vérifié Client
I know it is important to grab every customer, however, making me wait while he approaches a prospective customer, was not right. That is my only complaint with the worker, Chris. The rest of the complaint is because of Ins. because the damage was really too deep to repair in a way that it could not be seen, so now I have this BLOB just left of my vision that has little leaders coming out of it now.
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Vérifié Client
I was about a mile or so down the road and SMOKE started coming inside my truck. LOTS of smoke! There were no lights on my dash and the temp gauge was fine. I pulled over and lifted the hood. After the smoke cleared, I looked at my engine and oddly enough, the entire right side was SPOTLESS as if it was washed down and detailed. The left side was still dusty like a 140K mile engine would look like. It appears they either put too much oil in or spilled it all over the engine and tried to clean it up. There was a small puddle of oil on the ground from the extra runoff of oil.
This is absolutely INEXCUSABLE to do this and not tell the customer. All they had to say was we made a mistake and spilled some oil. We tried to clean it but you may see some smoke. But no! They obviously tried to clean it up and not tell me anything.
This was and will be the LAST time I get service at your business.