I called to schedule a maintenance service and spoke with a woman named Joanne who was extremely rude and assumed my vehicle was an older model because of my race and went on to tell me I wouldn’t be eligible for any of the perks (loaner vehicle to be exact) because of this. When I advised I purchased a 2020 last year and simply needed an oil change she took her foot out of her mouth but continued with dryness. To assume an African American cannot afford to purchase a vehicle of this caliber is stereotypical. Range Rover should do a better job of diversifying their employees. This is certainly the last Range Rover I purchase. I don’t need or deserve this treatment.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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