I had an appointment for simply a NYS inspection and to replace my key fob at 830am. Dropped the car off on time and went home. I called to check in nearly 7 hours later, as I had not heard anything from them. They HADN'T EVEN LOOKED AT MY VEHICLE YET, let alone started any possible work that needed to be done. What is the point of making an appointment if you aren’t going to have even looked at the vehicle seven hours after the appointment time?? Will never use their service shop again.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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