For over 30 years my wife and I took our cars to Norm's CONOCO (now Norm's Car Care) for servicing. There were problems at times, but we trusted that the staff and mechanics were actually trying to do right by us. Five years ago my wife died, on October 30 at 19 minutes before midnight. I swore that I would hold vigil at the time and place of her death each year, to pray for her and with her.
Now this year, I cannot. After waiting one week, then taking my car to your shop at the appointed time, on Thursday, October 27th, to get the battery charged, and to look at it to find what was draining it, after being told Friday morning that a back seat dome light was the cause; and and that the battery was being charged, no one contacted me about it. I was told you would get it ready by Friday afternoon and contact me.
You did not. (Fix it or call, I do not know!) I called Saturday morning only to find that the business closes on Saturday and Sunday. Now I will have to break that solemn vow because your people do not have the moral or ethical integrity to do their job AS PROMISED. I hope that you never love someone so much that you will grieve for them for years then have people like you make that grief so tremendously worse, just because they were too lazy to pick up the telephone and call their customer, or to simply DO THEIR JOB!
I will NOT recommend you, and will actively dissuade friends from patronizing your business.
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Now this year, I cannot. After waiting one week, then taking my car to your shop at the appointed time, on Thursday, October 27th, to get the battery charged, and to look at it to find what was draining it, after being told Friday morning that a back seat dome light was the cause; and and that the battery was being charged, no one contacted me about it. I was told you would get it ready by Friday afternoon and contact me.
You did not. (Fix it or call, I do not know!) I called Saturday morning only to find that the business closes on Saturday and Sunday. Now I will have to break that solemn vow because your people do not have the moral or ethical integrity to do their job AS PROMISED. I hope that you never love someone so much that you will grieve for them for years then have people like you make that grief so tremendously worse, just because they were too lazy to pick up the telephone and call their customer, or to simply DO THEIR JOB!
I will NOT recommend you, and will actively dissuade friends from patronizing your business.