I strongly advise against taking your car to Norm Reeves Auto Body even if it is your absolute last resort. My experience there after filing an insurance claim with American Family Connect in January was exceptionally poor.
Initially, I was quoted a two-week timeline for the repairs to be completed. However, after three weeks, I was informed the car was ready. Upon inspection, the condition was, frankly, worse than when I had dropped it off.
Several significant issues were immediately apparent:
Poor Cleanup: There were white residues and stains everywhere, particularly noticeable in the gaps between panels. It appeared that areas of the car not being worked on were not properly protected. There are still a lot on the car.
Misaligned Panels: Panels that had been removed were not properly realigned. When I pointed this out, the Service Representative, Federico Ibarra, initially argued that this was the correct alignment. I had to insist he pull up the intake photos to demonstrate the misalignment.
Substandard Paintwork: The areas that had been repainted contained visible particles embedded in the finish, easily noticeable to the naked eye.
New Damage: There were scratches on the car that were not present when I handed it over to the body shop.
Resolving these issues required extensive back-and-forth, involving at least ten separate trips to the shop before I felt the car was in an acceptable state to take home. This was, without question, one of the worst experiences I have ever had with an auto body shop. The lack of quality assurance from everyone involved was alarming, including the individuals I worked with directly, Sam and Federico.
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Initially, I was quoted a two-week timeline for the repairs to be completed. However, after three weeks, I was informed the car was ready. Upon inspection, the condition was, frankly, worse than when I had dropped it off.
Several significant issues were immediately apparent:
Poor Cleanup: There were white residues and stains everywhere, particularly noticeable in the gaps between panels. It appeared that areas of the car not being worked on were not properly protected. There are still a lot on the car.
Misaligned Panels: Panels that had been removed were not properly realigned. When I pointed this out, the Service Representative, Federico Ibarra, initially argued that this was the correct alignment. I had to insist he pull up the intake photos to demonstrate the misalignment.
Substandard Paintwork: The areas that had been repainted contained visible particles embedded in the finish, easily noticeable to the naked eye.
New Damage: There were scratches on the car that were not present when I handed it over to the body shop.
Resolving these issues required extensive back-and-forth, involving at least ten separate trips to the shop before I felt the car was in an acceptable state to take home. This was, without question, one of the worst experiences I have ever had with an auto body shop. The lack of quality assurance from everyone involved was alarming, including the individuals I worked with directly, Sam and Federico.