Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Vérifié Client
and I decided to try Neue Auto after finding them on Yelp.
They responded immediately with clear information about the diagnostic fee
and scheduled me for the very next business morning.
When I brought in my 13 year old Camry, they explained exactly how long the diagnosis
would take. Within a couple of hours, they emailed me a detailed estimate.
They also suggested an additional service, but I declined because of a
previous mechanic’s poor work on engine degreasing. They respected my
decision without any pressure.
Once I approved the necessary repairs, they ordered the parts right away.
The next morning, they completed everything and called me in advance for pickup.
As soon as I drove my car, I could feel the difference — it was smooth, quiet,
and honestly felt like a new car.
Their skill, communication, and professionalism truly impressed me.
The repair cost was also more than reasonable.
I strongly recommend Neue Auto for any repairs. They are fast, honest,
and deliver excellent quality work.