Great service. Very knowledgeable. Easy to work with
CM
Charles M.
Jeep Wrangler Sahara
06/19/2025
Vérifié Client
10
Jeep repair
I had my brakes completely redone, battery fixed, oil change, radiator flushed. I am very pleased with the work here and I always buy my gas here. I am a loyal customer. About a year ago I had my jeep at another shop and they misdiagnosed the problem. Simon the owner and his staff found 8 broken muffler bolts And I’ve used them ever since.
JH
Joel H.
Toyota Corolla CE
06/19/2025
Vérifié Client
10
Excellent Service As Usual
Understood my problem. Took care of it promptly at reasonable price. Thank you.
KL
Ken L.
Ford Explorer Limited
06/19/2025
Vérifié Client
10
Always good service
Stopped in when I noticed what sounded like an exhaust leak. They found a rotted flex pipe and fixed it right away for very reasonable cost. Advised me to keep an eye on the rest of the system but that it didn’t need attention right away. I was in and out in 45 minutes. Excellent service.
Honda Odyssey with 178K miles.
Supervisor suggested transmission flush might fix intermittent issues, explaining very clearly. The flush has worked perfectly so far, and I have since taken two long trips, adding 3,000 miles. I went back for a quick oil change before the second trip, which was done before I walked back from the nearby grocery store. Both thumbs up!
JI
Joe I.
Jeep Liberty Sport
05/10/2025
Vérifié Client
10
Stand behind their work
I brought a Jeep Liberty for front end repairs and both Simon and Sonny gave an accurate estimate and time of completion for the vehicle. The repairs were completed sooner than expected and at the estimated cost. The crew is very knowledgeable and pleasant to deal with. They are calm, friendly, fair and explained everything well. Fortunately, I have good knowledge of cars and I could recognize they were not trying to lie or exaggerate the situation at hand. I strongly suggest, anyone looking for a trustworthy shop/mechanic, to contact them.
BK
Beth K.
Ford Fusion SE Hybrid
05/09/2025
Vérifié Client
10
Trustworthy shop
We’ve used Natick Gas for car inspections and repairs. Its near our home so we were happy AAA recommended towing it there.
They provided high quality service with no wait time.
AR
A R.
Natick, MA
03/17/2025
0
Unfair treatment of customers waiting for State Inspection
I have used them multiple times before and had a trusting relationship. Today, they broke that trust. I waited patiently for my turn for a state inspection. Their attendant had a list of vehicles in order. They decided to take another car ahead of me. I spoke up and they said it was just a mistake. I said mistakes happen and I'll wait patiently. I couldn't believe it when I saw a second car brought in for inspection ahead of me. When I spoke up, they said it's his friend and he doesn't want to wait. I told him I was upset and he was being unfair. He said he understands, but doesn't care. I was very disappointed with this. I waited patiently for 45 minutes for an inspection and to treat your longstanding customer in this way? why?
AR
A R.
Natick, MA
03/17/2025
0
Unfair treatment of customers waiting for State Inspection
I have used them multiple times before and had a trusting relationship. Today, they broke that trust. I waited patiently for my turn for a state inspection. Their attendant had a list of vehicles in order. They decided to take another car ahead of me. I spoke up and they said it was just a mistake. I said mistakes happen and I'll wait patiently. I couldn't believe it when I saw a second car brought in for inspection ahead of me. When I spoke up, they said it's his friend and he doesn't want to wait. I told him I was upset and he was being unfair. He said he understands, but doesn't care. I was very disappointed with this. I waited patiently for 45 minutes for an inspection and to treat your longstanding customer in this way? why?
AM
Amy M.
Volkswagen Jetta SE
03/03/2025
Vérifié Client
10
Natick gas and Auto provides excellent service to its customers
Simon is very nice, knowledgeable, and works hard for your cars needs. Simon is very loyal to his customers and provides professional service compared to other shops I have been to. I am a woman, some places take advantage of that but Simon is straightforward and honest. I will recommend Natick gas and Auto for your cars repairs. They are reasonably priced I find as well.
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