While our experience with our salesperson was acceptable; totally dissatisfied with the after the sale bologna! Provided the 10-day payoff on our trade; imagine my surprise to have our payment drafted as set-up 14-days after we traded in the vehicle. Called to see why the payoff had not been made; I’m arrogantly told they have 30-days to process that payoff. Making payments on a car that’s sitting on their lot to be sold is total BS.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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