We do complete auto service and repair on all makes and models, including old school vehicles. We strive for high quality repair and customer service. We do complete auto service and repair on all makes and models, including old school vehicles. We strive for high quality repair and customer service.
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Vérifié ClientThank you for your review! We're glad you had a great experience. If there's anything we can do to make it a 5 star visit next time, let us know, we'd love to make it happen!
Vérifié ClientThank you for your feedback, we apologize for any inconvenience you experienced during your visit. We do our best to keep all necessary filters for both German and American vehicles in stock, and in most cases, we have them readily available. Unfortunately, we had just run out of the specific filter needed for your vehicle at that time. To ensure there were no further delays, we quickly went next door to get one, which took very little time.
Additionally, your service included not just an oil change but also a headlight bulb replacement, which added to the overall service time. Since you called earlier in the morning, we had already scheduled pre-booked appointments before your 1 PM slot, which may have contributed to your wait time.
We truly appreciate your patience and your honest feedback regarding our customer service. We are actively working on improving the overall experience for our customers, including a more welcoming atmosphere. Your input helps us grow, and we hope to provide you with a smoother experience in the future.
Vérifié ClientThank you for your feedback, when diagnosing your vehicle, we explained that the first step was to clear the codes and address the initial issues to determine if that would fully resolve the problem. This is a common practice in the automotive industry, as some issues can be connected, and we wanted to take the most efficient approach. You authorized this first step, understanding that it was necessary to move forward. After completing the initial repairs, additional steps were needed to fully resolve all issues. We made every effort to work with you on pricing, even offering a discount to help rectify the misunderstanding. Our goal was never to mislead you but to be as transparent as possible while finding a solution that worked within your budget.
We are sorry that you feel taken advantage of, that is never our intention. We strive to provide honest, quality service, and we take your concerns seriously
Vérifié ClientThank you so much for the 5 star review! We appreciate your business and we are glad to be your choice for auto repairs. We look forward to serving you for many more years to come.
Vérifié ClientThank you so much for your kind words! At N.E.N, honesty and genuine care for our customers' needs are our top priorities. We're honored to be your choice for auto repairs, and we look forward to serving you for many years to come.
Vérifié ClientThank you so much for your kind words! At N.E.N, honesty and genuine care for our customers' needs are our top priorities. We're honored to be your choice for auto repairs, and we look forward to serving you for many years to come.
Vérifié ClientThank you so much for your kind words! At N.E.N, honesty and genuine care for our customers' needs are our top priorities. We're honored to be your choice for auto repairs, and we look forward to serving you for many years to come.
Vérifié ClientThank you so much for the 5 star review! We appreciate your business and we are glad to be your choice for auto repairs. We look forward to serving you for many more years to come.
Vérifié Client
Vérifié ClientThank you so much for your kind words! At N.E.N, honesty and genuine care for our customers' needs are our top priorities. We're honored to be your choice for auto repairs, and we look forward to serving you for many years to come.