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4,8

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Mary R.

Myrtle Beach, SC

04/21/2025

Catégorie : Service

Poor service

Waiting over 2 hours for oil change and tire rotation! Ridiculous they should either notify customer in advance or not schedule appt so close! Very rude personal!

Robert M.

New Bern, NC

12/21/2024

Catégorie : Service

This Dealership is Awful

I purchased a 2025 Tucson Limited from them in 09/2024 for $43K. My experience start to finish was horrible!

I had TWO individual sales employees tell me they would sell me the car for MSRP since I was driving 3 hours (150 miles) to buy the car. When I got there the sales manager was rude and smug and advised he was tacking an additional $600 onto the purchase price for no other reason than, “You drove all the way here to get it, supply and demand buddy. If you want it you’ll give me $600 more for it.” I didn’t buy the car the same day and this negative first impression almost caused me to not buy it at all, but I really wanted this car.

I wired them the money a few days later and they agreed to drive it to NC to deliver it. I was happy about that so 1 point back to them. The car was delivered and my sales person left quickly after I signed the bill of sale before I inspected the car. I found unacceptable damage to the (brand new) car and contacted her about it. She admitted she did not inspect the car prior to delivery. (See photos).

Then her and her manager attempted to pressure me to leave a perfect score survey (even though I wasn’t happy and had damage to my car) so they could get their sales commission bonus. My sales person then texts me using “TV mature words” because I told her I’m not leaving a positive survey until my car is fixed. Ask yourself, is this how you want your sales person talking to you after spending that kind of money at their dealership (see screenshots).

Customer service at this dealership ends the second you sign your paperwork and pay them!! Please learn from my $43K mistake and steer clear of this dealership! If I could leave negative stars I would. I’m now considering trading my car in for something different and I’ll just take the loss.

David H.

Myrtle Beach, SC

04/21/2024

Catégorie : Service

Terrible Customer service please read!

••WARNING TO FUTURE BUYER!!••Don’t buy your new or used vehicle from the new MYRTLE BEACH HYUNDAI . On
760 Frontage Rd E, Myrtle Beach, SC 29577
The poorest excuse for a Dealership Service Center that I’ve ever seen. This place has unbelievable. Extremely poor customer service and very very Rude and uncaring service department manager “Jason Bonadonna” and Service Advisor. PLEASE READ MY STORY..
I own a 2022 Hyundai Santa Cruz and this vehicle is in full warranty. Plus I purchased an extra extended warranty. There is an issue involving the door to the gas fill. The door would open sometimes and not open at other times. Most of the time The door would not open when ready to fill the tank leaving me panicking at the pump and setting on empty. Having a wife and a special needs daughter this was and continues to be serious concern. A very big problem that has to be fixed. This has happened on five different occasions. Once resulting in having to call the dealership for suggestions on how to open it. I attempted what they had told me to do for about 30 minutes before the door finally opened and I was able to fill the tank. I was a nervous wreck! Almost out of fuel. Hours from my home. Sitting at the gas pump trying everything I knew to try to get the gas door to open. The dealership advised me to make an appointment to come in and have this problem fixed since it was an ongoing problem with the Santa Cruz Gas Doors and it would be fixed under the factory warranty. I called Myrtle Beach Hyundai at 760 Frontage Rd. Myrtle Beach SC. 29577 and set an appointment. Then taking it to them a few weeks ago to have this issue fixed. When I arrived, I got out and showed Vincent Floravanti the Sevice Technician that the door would not open when mashed. He witnessed this and said that they would have it fixed . He was the most friendly person working there that we dealt with that day. Offering to help us with our special needs daughter. Very nice guy! They kept my car in the back for over two hours, having me wait in the waiting room with my wife and special needs daughter, only to come out and say that door was working fine for them. Saying that they would get into trouble if they replaced a door that was not broken. They refused to take my word for it and the word from Vincent Floravalli a service technician that witnessed the door not opening. I’m not sure what the man’s problem was but he came across as being very rude and not at all understanding about my worries . This guy was so RUDE and not at all concerned . I ask him what was I supposed to do when I was 5 hours away from my home and the gas door wouldn’t open. This is when he rudely said that is wasn’t his problem. I told him that he didn’t have to be so rude and that I needed to speak to the service manager about his attitude and to hopefully talk to someone that was understanding. Well this guy just snatched the paper out of my hand and He just stormed away from me loudly smarting off to me as he stormed off.. All this took place right there in the waiting room where other customers were waiting for there cars to be fixed. This was so embarrassing to me and I was truely shaking up. I’m a 63 year old man with heart issues and hypertension and I was very lucky I didn’t have a heart attack. I felt it coming on and my blood pressure was through the roof. After trying to calm down a little I had to go to the service desk and ask to speak to the manager. Jason Bonadonna the service manager. 20 minutes later he finally sent someone to get me and take me to his office. I walked in and to my surprise He was just about as bad as the Service Advisor,saying that they wouldn’t honor the warranty that I had on my vehicle. Saying that they had to witness the door not working and they wouldn’t just take my word for it and fix the malfunctioning door.. I mean why would anyone lie about this? This is a constant ongoing problem I’m having with my new car and this dealership refused to honor my warranty and fix this broken door. Being extremely Rude and all but calling me a lier. Im still having problems with the door to this day about it not opening and Hyundai refuses to fix this serious problem. I’ve documented this all on video. Having to prove that the door will most of the time, not open. It’s just sad and uncalled for that this dealership operates in this manner. I really love my Santa Cruz but dough seriously that I’ll ever buy another Hyundai. Being treated like this has taught me a lesson I’ll never forget. I’ve owned many new and used vehicles and have never been treated like this. So, if you’re thinking about a new or used Hyunda it would be well worth your time to buy it somewhere other than Myrtle Beach Hyundai.

JOSEPH C.

Myrtle Beach, SC

04/13/2024

Catégorie : Service

service department

I bought an ionic 6 from Myrtle Beach Hyundai about 2 months ago and love it so far.
I was charging my vehicle today at a local fast charger and could not get the charging cable to disconnect from my car and was out of ideas on what to do. I did call the people in charge of the charging station but they were unable to help me through this.
Luckily for me Steve from the service department from Hyundai of Myrtle Beach was available and came to where I was located and helped me find the emergency release cable inside the trunk which freed the locked charger from my ionic 6.
Thank you Steve and everyone I spoke with today over at Hyundai of Myrtle Beach for being there and going out of your way to bring my situation to a quick resolution.
Joe C

Janice M.

Murrells Inlet, SC

11/12/2023

Catégorie : Service

Janice M.

Murrells Inlet, SC

11/12/2023

Catégorie : Service

Elder review

DO NOT LET YOUR ELDER FEMALE PARENT GO HERE ALONE TO BUY A CAR. I kept telling them I was sick and wanted to leave but they had my title and keys and just kept at me. Micky gave me a low ball figure for my 2016 Chrysler 200 with 71000 miles and a horrible interest rate on loan. They were like the typical used car salesmen on TV. I eventually signed just so I could leave. I know I should have just walked out but I didnt so thats on me. The point is I researched and knew I wanted the Hyundai. I didnt need this treatment to get me to sign. Will never deal with these people again.
Wish I had read the reviews before I went. I complained to the general manager but that did not help.

Janice M.

Murrells Inlet, SC

11/12/2023

Catégorie : Service

elder review

DO NOT LET YOUR ELDER WOMAN PARENT GO HERE ALONE. I had reviewed cars before deciding I wanted a Hyundai Elantra due to their warranty. I was treated horribly by Micky. I kept telling them I was sick and wanted to go home and they had my title and keys in their possesion and just kept at me about buying the car until I eventually signed. I did not get the correct trade in for my 2016 Chrysler 200 with 71000 miles. as they said the carfax showed 88000 miles and I could not get it corrected. I got a horrible interest rate. They treated me like the typical used car salesmen you see on TV. I like the car and would have bought it eventually but will never deal with this place again. I complained to the general manager but accomplished nothing. They sold me the car at sticker price and was told they never come down off sticker. I wish I had just left. Everyone tells me they saw me coming.

anthony c.

Murrells Inlet, SC

07/24/2023

Catégorie : Service

patrick

Nice suv tucson, Problem with patrick, low ball me on trade in by 5000.00 dollars

Mia B.

Myrtle Beach, SC

05/22/2023

Catégorie : Service

Everything is wonderful until the sale is made.

We recently purchased a vehicle from this dealership.
We were actually asked to give a 5 star review and upon showing the review we would get a free accessory. We waited almost 2 months for our plates to come. We finally went to motor vehicle who informed us the plates had been sitting at the dealership for 3 weeks. They couldn't be bothered to pick up the phone and let us know.

Z Z.

South East Sulawesi

03/01/2023

Catégorie : Service

Bill S.

Glen Allen, VA

02/17/2023

Catégorie : Service

Attempted to take advantage of recent widower

Yesterday, My 70+ yearold recently widowed mother came in to buy a car and dealership tried to scam her into offering $2,000 for her hyundai vera cruz trade in with 50k miles in very good shape. For perspective, carmax just cut a check for $11,600 for that car.

For additional perspective, Hyundai in Richmond, VA gave our friend $4000 for a honda minivan with 180,000 miles.

I joined her today and he double downed saying the $2k was a fair offer and normal for what they offer.

If you but a car here, sell your trade in a carmax first.

Shame on this dealership for trying to take advantage of her. Some businesses have no shame.

Ricky L.

Longs, SC

12/27/2022

Catégorie : Service

Hateful talker

Stop by just to see if I could get an oil change and you were booked up. I understand. But service boy had an attitude which makes me have one. So I left without causing a scene. I believe he is the same one my wife talked to over the phone and he had attitude then also. Maybe he is a good person but he don’t need to deal with customers.

Bonita H.

Nashua, NH

2017 Hyundai Santa Fe Sport

05/02/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Vacation repair

I had a problem with my car while on vacation in Myrtle Beach. This company went out of their way to make it right before we had to return home!

Debbie B.

Myrtle Beach, SC

04/18/2022

Catégorie : Service

Won't go anywhere else............

This dealership is my only stop when it's time to buy/trade. Sales and service departments are both excellent and friendly. I don't feel pressured, just offered help in finding what I want, and not what someone wants to sell me. They want to make sure I leave feeling happy and satisfied with the vehicle I choose.

Client vérifié

Myrtle Beach, SC

2017 Hyundai Sonata

ReScore Avis™

04/08/2022

Vérifié Client

Catégorie : Service

Oil leak issue

Justin the Service Mgr reached out to us regarding our problem with our 2017 Hyundai Sonata and we really appreciate the actions he is planning to do to try and correct our oil leak problem.

Avis original

04/06/2022

Type de service : Maintenance

Catégorie : Service

Oil leak problem not corrected

Oil leak problem

ROBERT J B., Service Manager de Myrtle Beach Hyundai a répondu le 04/07/2022 05:03 AM

Thank you for taking a moment to review your recent service. I reviewed the paperwork, it is clear that we do not suspect your issue to be an oil leak but the engine using oil during the course of combustion. The oil change is to ensure the oil level is exactly to specification and up to manufacturer's standards. Your return visit after 1,000 miles traveled should reveal exactly how much oil loss there is which should give us the enough information to come up with the best repair path. Sometimes it is a maintenance need, sometimes engine replacement is needed, We will not know until we perform the services per Hyundai's oil consumption guidelines.

I will call you to make sure you received this as well as to answer any questions you may have.

Jason Bonadonna
Service Manager
843-626-3657
myrtlebeachhyundaiservice@gmail.com

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