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SureCritic / Réparation automobile / Murfreesboro Auto Repair
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Murfreesboro Auto Repair

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(624 Avis)
80
Écrire un avis
Prendre Rendez-vous

Détails du score

5 stars
88%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5
Avis original
Évaluation globale 1,5/5Évaluation globale 1,5/5Évaluation globale 1,5/5Évaluation globale 1,5/5Évaluation globale 1,5/5
2
Total des ReScores™
3,5
Moyenne de ReScore™
80
Score NPS ®

Détails de l'entreprise

À propos

Automotive repair is an industry where people believe it's hard to get honest, quality service. Our auto repair business has built its reputation serving Middle Tennessee with quality service and open, honest communication for the last 20 years. Our motto is honesty, communication, quality and we stand strong on those foundations. Automotive repair is an industry where people believe it's hard to get honest, quality service. Our auto repair business has built its reputation serving Middle Tennessee with quality service and open, honest communication for the last 20 years. Our motto is honesty, communication, quality and we stand strong on those foundations.

We know that for you to trust a business you have to feel you are heard. We will communicate what we find in a thorough inspection and explain so that you can understand and make an informed choice. Questions are welcome.

MAR services and repairs all makes and models! We offer a 4-year/48,000-mile warranty (industry best); One Year Nation-Wide Warranty; offer FREE loaner vehicles; have ASE Certified Technicians with a Master Certified Technician overseeing all work; offer Free shuttle service; and will put only the best quality parts available on your vehicle, with no-low-ball estimates to get you in the door. We want quality customers who understand the importance of maintaining their vehicle and value a professional relationship. ...more

Catégories
Réparation automobile, Entretien de la voiture, Atelier de réparation
Contact
(615) 895-0060
Visiter le site web
Open
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
2008 Business Campus Dr, Murfreesboro, TN 37130
Obtenir des directions
Murfreesboro Auto Repair's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(624 Avis)
Écrire un avis
Avis récents
SB
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Scott B.
Murfreesboro, TN
Nissan Rogue Select
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/28/2025
client vérifiéVérifié Client
8
Positive
Been to MAR three times since moving here. Positive experiences.
Client vérifié
Murfreesboro, TN
Subaru Outback
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/08/2025
client vérifiéVérifié Client
0
poor inconsiderate service and absolutely overpriced what a scam never returning
The day after the service, my boyfriend and I were replacing the rotors on my car. Upon removing the final wheel, one lug nut had been previously incorrectly screwed on by the last person to remove my tire, which was this shop. When carefully removing the nut, the wheel stud inevitably snapped because it was cross threaded and had been tightened extremely hard. Those parts had to be ordered and replaced and I was forced to drive with a missing lug nut in the meantime. Additionally, even with the axle replaced, there still seems to be an occasional yet persistent clanking noise which makes it seem as though someone incompletely diagnosed the problem or it was a faulty repair. Either way, it was an absolutely ridiculous price to pay for the low quality service I received. Not to mention, the reason I picked this place was because they advertised a free rental car, but it was completely impossible for me to get one. I won’t be returning here ever again, they scammed me out of over $800 for the same exact repair that I recently discovered is offered at $500 for OEM parts elsewhere. Honestly, I deserve a refund. I’ll definitely never ever be coming back here ever again.
KI
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Ken I.
Murfreesboro, TN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/06/2025
0
Appointments don’t exist. Poor customer service. Car still not fixed.
DO NOT GET ANY WORK DONE AT THIS PLACE. Let me be as direct and factual as possible. Here is why they are not a good business.
- They were quick to take my nearly $1200 for an AC repair, but when it was finished, nothing had changed. Same exact problem. They were not excited to continue looking at my vehicle. Next is why:
- They told me it could be up to two weeks before they could look at the problem, and I would need to leave the vehicle there in case something changed. I explained that this vehicle was how I made a living and could not afford to do that.
- I asked, and tried to reason with them about this. Matt at the counter basically said he didn’t care and everyone gets treated the same. Leave it or it won’t get looked at.
- I tried to work out a future date that I could schedule the work to be done to make right what they did not fix, and was promptly told again that they would NOT do that under any circumstances. Matt followed this up by saying a business next to him spends over $100k a year with them and they have to wait, why shouldn’t I?
- I further pushed to emphasize that I didn’t have other vehicles to use like them and could we please schedule a time to fix what I paid for. Matt’s response was “if you wanted to schedule when work gets done then you should have picked a large shop that does that. Here you just get in line and wait.
- None of this was expressed to me initially and they had no problem taking my vehicle right away, but now that it isn’t resolved, they will get to it whenever they can.
- I even called ahead when I found the issue wasn’t fixed and thought I set up an ‘appointment’ for Friday since I was told to bring it in Friday morning and leave it. The vehicle sat there all day and wasn’t touched. That’s when I got the ‘we don’t work weekends, but you’ll need to leave it and maybe we look at it next week. Completely inconsiderate and disregard for their customers.

So save yourself the frustration and a huge headache. Avoid these people at all costs. They do NOT have your best interest in mind and are not interested in any follow up work that’s not a quick fix. Now I am stuck with a vehicle that has not been repaired and wasted money with them.
KI
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Ken I.
Murfreesboro, TN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/06/2025
0
Poor customer service and repair not completed
DO NOT GET ANY WORK DONE AT THIS PLACE. Let me be as direct and factual as possible. Here is why they are not a good business.
- They were quick to take my nearly $1200 for an AC repair, but when it was finished, nothing had changed. Same exact problem. They were not excited to continue looking at my vehicle. Next is why:
- They told me it could be up to two weeks before they could look at the problem, and I would need to leave the vehicle there in case something changed. I explained that this vehicle was how I made a living and could not afford to do that.
- I asked, and tried to reason with them about this. Matt at the counter basically said he didn’t care and everyone gets treated the same. Leave it or it won’t get looked at.
- I tried to work out a future date that I could schedule the work to be done to make right what they did not fix, and was promptly told again that they would NOT do that under any circumstances. Matt followed this up by saying a business next to him spends over $100k a year with them and they have to wait, why shouldn’t I?
- I further pushed to emphasize that I didn’t have other vehicles to use like them and could we please schedule a time to fix what I paid for. Matt’s response was “if you wanted to schedule when work gets done then you should have picked a large shop that does that. Here you just get in line and wait.
- None of this was expressed to me initially and they had no problem taking my vehicle right away, but now that it isn’t resolved, they will get to it whenever they can.
- I even called ahead when I found the issue wasn’t fixed and thought I set up an ‘appointment’ for Friday since I was told to bring it in Friday morning and leave it. The vehicle sat there all day and wasn’t touched. That’s when I got the ‘we don’t work weekends, but you’ll need to leave it and maybe we look at it next week. Completely inconsiderate and disregard for their customers.

So save yourself the frustration and a huge headache. Avoid these people at all costs. They do NOT have your best interest in mind and are not interested in any follow up work that’s not a quick fix. Now I am stuck with a vehicle that has not been repaired and wasted money with them.
BW
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Brenda W.
Murfreesboro, TN
Volkswagen Beetle Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2025
client vérifiéVérifié Client
10
Very Happy New client
My Beetle (Ms B) finally reached that milestone mileage —100,000- and I know some extra TLC was needed as gained her senior citizen status.
Time for a transmission fluid change and wellness check (just had oil change done elsewhere 🥴)
My experience, from the first phone call to the check out, was GREAT. Very fair service pricing, honesty and didn’t try to sell up. Answered my questions. I requested estimate/quote for future preventative services and I will be scheduling those in the future.
RS
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Rocco S.
Lascassas, TN
GMC Sierra 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2025
client vérifiéVérifié Client
10
work was great and honest
the work was honest done as stated andready when promised
Client vérifié
Murfreesboro, TN
Toyota Highlander
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2025
client vérifiéVérifié Client
10
Best in town
I've been using Murfreesboro Auto Repair for 5 years and I've always received great service. They're courteous and efficient and I love supporting local businesses!
JH
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Jim H.
Murfreesboro, TN
Honda Accord Coupe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/10/2025
client vérifiéVérifié Client
5
White Honda
My daughter’s check engine light came on. I was moving her to Murfreesboro for a job. I picked your shop because it wasn’t far from her apartment. Matt was nice the times we talked on the phone. I got a sticker shock on a $3,100 bill and three days without the car. The car is running fine the one day we have had it back.
TS
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Tat S.
Murfreesboro, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2025
10
Great business
Murfreesboro auto and its team are a great team, easy to get alone with an respectful. You are always inform On whats going on and whats best for your service. You always get the best service from Matt an the team. I would recommend this team to anyone.
JS
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Jamie S.
Murfreesboro, TN
Land Rover Range Rover Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2025
client vérifiéVérifié Client
10
Good business
Great job and cool staff.
BD
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Betty D.
Brentwood, TN
Lexus LS 460
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2025
client vérifiéVérifié Client
10
Oil change
Service was performed while I waited. The lobby was comfortable, and the service was completed quickly. They also evaluated my current tire condition and gave me recommendations for a better and more appropriate tire.
JH
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Jeff H.
Murfreesboro, TN
Mercedes-Benz C300
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2025
client vérifiéVérifié Client
10
Mercedes Repair
My Mercedes C300 started running poorly and clearly had an issue. I called the team at Murfreesboro Auto Repair to troubleshoot the issue. They quickly found the problem and corrected it quickly. I was also offered a loaner car to get work. The team was knowledgeable, and kept me up to date on repair progress. Highly recommended!
RS
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Rocco S.
Lascassas, TN
Buick Regal
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2025
client vérifiéVérifié Client
10
All work was done as requested and discovered a few things I didn't realize
I feel this business is honest and did all things necessary to get me safely down the road. I've used them a few times before and I'll be back because I feel I can trust them
EL
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Eric L.
Murfreesboro, TN
Land Rover Range Rover Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2025
client vérifiéVérifié Client
10
Coolant leak
Quick, honest, fair prices, good work, reliable, good people.
Client vérifié
La Vergne, TN
GMC Sierra 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2024
client vérifiéVérifié Client
10
Quick TS
They were quick about looking into the issue i was having. Also listed the other near problems they ran across while they had it.
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