business image

Muffler Man Auto Repair

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(351 Avis)
-100

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
-100
Score NPS ®

Détails de l'entreprise

À propos

Sacramento's Complete Auto Repair And Exhaust System Service Shop.
Family owned and operated!
Sacramento's Complete Auto Repair And Exhaust System Service Shop.
Family owned and operated!

Catégories
Réparation automobile, Entretien de la voiture, Atelier de réparation
Contact
(916) 454-4134

Heures d'ouverture

Mon
9:00 AM - 4:00 PM
Tue
9:00 AM - 4:00 PM
Wed
9:00 AM - 4:00 PM
Thu
9:00 AM - 4:00 PM
Fri
9:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
4790 Franklin Blvd Suite B Sacramento, CA 95820
Muffler Man Auto Repair's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(351 Avis)

PK
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Purya K.
Fair Oaks, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/12/2025
0
Repairs didn't solve my problem
I brought in a 2021 Lexus IS300 to Muffler Man. The vehicle was much louder than normal, so I took it to them to see what the car needed in order to quiet it down. Upon inspection, the technician Jorge told me the car is straight piped and needs mufflers in order to reduce the sound. He recommended a muffler that he keeps in stock and assured me that it would make the car sound completely stock. Since I've done business with this shop before, I decided to trust him and have him install the mufflers (one on each side) at a total cost of $500. I took his word that the car would be quiet after the install.

After the job was complete, we started the car up and it sounded EXACTLY THE SAME. There was no difference in noise level after the installation than there was when I brought it in. I was disappointed, but hopeful that Jorge would provide a solution. He told me that the other components missing from the exhaust system were the resonators. Once again, he assured me that this would make the car sound like a stock factory exhaust. Regretfully, I decided to trust him again and approved the job ($350 for resonators on both sides).

Surprise, surprise, the car sounded exactly the same. When I asked him why, Jorge simply said that "it's a sporty car, it's supposed to sound a little sporty."

The truth is that the mufflers he installed on my car were not the correct fit. Jorge installed these mufflers on the car knowing they'd make no difference in noise level. I came in the following day asking for them to be removed but they refused, saying "they're my mufflers now."

This shop is content to sell its customers useless junk and stick them with a big bill. I feel like a fool for having trust in them after the business we've done in the past. I'll be advising my friends in the car business to avoid this shop.

CH
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Carlos H.
Elk Grove, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2020
Great Service
I found this place about 2 years ago just driving by. I decided to stop and ask about their oil change prices. There were very reasonable so I went for it. 2 years later I am still a customer even after I moved across town. This is the only place I bring my cars in for ANY service. It is a family run business and they have great customer service. They get your car in and out and they do not try to upsell you any bs services or parts. I highly recommend them!
Recommandé

DG
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David G.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2020
client vérifiéVérifié Client
Brake Service
I’ve been coming to muffler man auto service for 2 years now. I’ve only had oil changes done on my Acura TSX. I needed to replace all my brakes & rotors. They gave me a great deal on premium parts & warranty. They are fast, finished in an hour & the brakes are great & quiet. Great customer service, couldn’t ask for anything more. They’ve forever gained a customer for life.
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 07/26/2020 06:11 PM

Thank you for the great review. We are grateful for the opportunity to service your vehicle and are committed to providing the best service possible. 


NP
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Nayeli P.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/24/2020
client vérifiéVérifié Client
A gem in south Sacramento
I am so please with the service my car received, my car needed brakes. I spoke with Patty. She was so helpful also she ask questions about my car. To make sure what they will be working on. With in few hours my car was ready. As I drove back home I can definitely feel the difference. I would recommend this auto shop to everyone. 10/10
Recommandé

SC
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Samuel C.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2020
client vérifiéVérifié Client
Consistency/Honesty/Fair Pricing
I have used this shop a few times before. I have never walked away feeling as if I been cheated or misinformed. Patty and Dan have remained consistent with good service, honest in their dealings and fair pricing. I appreciate them, I hope they continue being successful.
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 07/23/2020 09:41 AM

Thank you for writing a review and the kind words. We are grateful for your business and trust. 


JH
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Jeremy H.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2020
client vérifiéVérifié Client
Best and only mechanic I’ll go to.
Great mechanic, and extremely trustworthy. I don’t think there’s another mechanic I would go to.
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 07/20/2020 02:16 PM

That is such an honor, thank you. We are grateful for your trust and business and are committed to do our very best. Thanks again, was nice to see you. 


RR
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Rosa R.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2020
client vérifiéVérifié Client
SATIFIED!
We can only expressed our continued satisfaction with the result of the work that was done on one of our favorite
cars, over 20 years OLD! We continue to put our trust and are always satisficed with the results! Even contacting
the mechanic regarding a question we had regarding the work that was done and they kindly explained to us the
answer. We are completely satisfied and will continue to recommend MUFFLER MAN AUTO REPAIR to all who
needs a reliable Mechanic!
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 07/20/2020 02:10 PM

So nice of you! We are truly humbled by your kind words and are grateful for your trust and continued business. As always we enjoy working with you both and are happy to help and answer any questions. 


Client vérifié
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2020
client vérifiéVérifié Client
Excellent business
Excellent
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 07/20/2020 09:19 AM

Thank you! Always great working with you and you're family. 


PG
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Pam G.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2020
client vérifiéVérifié Client
Engine light on
Excellent customer service. I trust them with all our vehicle problems!
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 07/17/2020 09:19 AM

Thank you for the great review. We really appreciate your trust and continued business. 


CS
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Chris S.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/14/2020
client vérifiéVérifié Client
Oil Change & A/C repair
As usual Patricia & Daniel have taken care of another one of my vehicles. I just needed an oil change but I also mentioned my A/C wasn’t as cold as usual. Patricia said they would take a look at it. Not only did they Change my oil & filter. But they identified the problem, got a replacement part and made the repair all in one day.

I love the quality service and it’s always timely, great prices too!!
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 07/14/2020 02:59 PM

Thank you so much for the awesome review! As always, we enjoyed working with you and we are truly grateful for your trust and continued business. 


JL
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Jimmy L.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2020
client vérifiéVérifié Client
excellent service
Patricia and Daniel always provide excellent service, fast and good prices
100% recommended.
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 07/03/2020 01:30 PM

 Thank you very much for the great review, we are grateful for your continued business. 


DC
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Dale C.
Elk Grove, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/22/2020
client vérifiéVérifié Client
Amazing Service
Great quality service, fair and reasonable prices. This is a trustworthy automotive shop that always does a great job servicing my vehicles. I can’t say enough good things about the Mufflerman Automotive Shop.
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 06/22/2020 04:18 PM

We are so grateful for your continued support and kindness. It is always such a great experience working with you and we are truly humbled. 


LP
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Luis P.
Elk Grove, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2020
client vérifiéVérifié Client
Great Service, Great People
I received great service yesterday. I had a broken passenger window motor that needee repair. Patricia took great care of keeping me informed on what needed to be done to repair the window. I am very happy with the service I received.
I will definitely be a returning customer and bring all my vehicles in for repair and maintenance. I'm happy family recommended this shop to me. I now have a place I trust to take care of my vehicles.
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 06/15/2020 09:09 AM

We are so happy your first visit with us was great. We appreciate you giving us the opportunity to service your vehicle and grateful for your trust. It was a pleasure working with you and we look forward to providing service for you and your family again. 


DM
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Dominic M.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2020
client vérifiéVérifié Client
Honesty, trust, reliability
I know that I can trust the diagnosis of the problem of the car, the cost estimate, and ultimately the repairs.
I’m treated like family
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 06/10/2020 09:13 AM

Thank you for giving is the opportunity to service your vehicle and for your trust. Thanks for the great review. 


GS
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Gregory S.
Sacramento, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2020
client vérifiéVérifié Client
G.Smith
Friendly service done in a timely manner. As a customer for over 10 years, I know who I trust with my vehicles.
Recommandé
Patricia R. de Muffler Man Auto Repair a répondu le 06/05/2020 02:38 PM

Thank you Mr. Smith, it means a lot to us to know we have your trust. We are grateful for the support and customer loyalty through the years. It's always a pleasure working with you and the family. 


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