Motor Man, LLC's Avis

4,8

(36 Avis)

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Chris G.

Fort Walton Beach, FL

05/13/2025

Left with more problems

I took my truck in to get a wire harness connector fix. The problem is on the factory wire harness, but they said they couldn't do it because the lights are aftermarket. When I dropped my truck off the left turn signal was the only think not working. Now either turn signal works, and it looks like someone that didn't know anything was tearing the harness up.

Laurie S.

Fort Walton Beach, FL

05/07/2025

Amazing

This place is beyond amazing if I could give them more than five stars, I would ask them anything and they help you out. Ask for Abby or Joe

Andre V.

Fort Walton Beach, FL

12/27/2024

Excellent service

I will definitely use them again. Excellent and friendly service. I will always recommend motor man to family and friends.

Tyler A.

Mary Esther, FL

06/28/2024

Unless you want to be scammed, treated like an idiot, put on the back burner, and left out of the loop, AVOID MOTOR MAN.

Rather than being honest with me that to fix my car’s issue, I just needed to go to a different shop to get my tires replaced for about $300, they brazenly lied to me that their expensive repair would fix the problem, and tricked me into paying them for a $1600+ repair that didn’t fix the issue. I left my car with them before leaving town for a week so they could work on it while I was gone, and when I called to check in on the day I flew home, they said they’d gotten the date wrong and that they hadn’t even looked at it. Then they lied to me that it would definitely be ready by Tuesday, and kept me waiting all day Tuesday only to tell me that it wouldn’t be ready till Wednesday when I reached out to ask what was going on. They brazenly lied to me that their expensive repair would fix the problem. Not once did they reach out to me to give me any updates on my repair, despite constantly promising to do so. I had to be the one to call and drag information out of them EVERY SINGLE TIME. And when I pointed out all of this to them, their weak way of “making things right” was to offer a measly 7.2% discount. I fully intend to file a complaint with the Florida Department of Agriculture and Consumer Services in hopes that they can help other people avoid getting scammed by Motor Man.

Context: I called Motor Man on Tuesday, June 11 and spoke to Nick. I told him that I had been experiencing vibrations while driving and wanted to get that fixed. I told him that I would be going out of town for a week, and was wondering if I could drop the car off after hours on Saturday, June 15. He said yes, and asked me when I would be returning. I told him late evening on Friday, June 21. He confirmed that they would absolutely be able to look at it and have it ready for me to pick up on the following Monday (June 24).

Saturday, June 15: I dropped my car off at Motor Man after hours.

6 DAYS PASSED without a single call, text, or email from the shop.

Friday, June 21: I called to check in on the status of my repair. Nick apologized and told me that he had gotten the date wrong, that he didn’t think I was coming back until the FOLLOWING Friday (June 28), and that they hadn’t even looked at my car yet.

Later that evening, Nick texted me that he’d sent over the estimate, which was a little over $1600. He said that they inspected the vehicle and that the inner and outer tie rods needed to be replaced. “i can get the parts monday and get it done for you monday or tuesday depending what time i see them.” About 30 minutes later, I texted him with some questions about the repairs, and he called me shortly after that to discuss things. I asked, “are you pretty certain that replacing the tie rods will fix the vibrations?” He confidently said yes. I signed the repair authorization right after that conversation.

To clarify, I did not come in asking to have my tie rods replaced. I only authorized the tie rod repair BECAUSE HE ASSURED ME THAT IT WOULD FIX THE VIBRATION PROBLEM. If Nick had told me that there was a chance that it would not fix the issue, or that there were other possible causes, I would have looked into those first and would NOT have signed off on this repair.

Monday, June 24: I waited all day for an update on my vehicle, and didn’t receive a single call or message. I called at 4:12pm to check in. Nick told me that they weren’t able to take it where they needed to for alignment that day, and assured me that they would have it ready on Tuesday and that they would call me when it was ready. Then, he said that there were still vibrations happening after they changed the tie rods! He said that my rear passenger tire was about to split and that I would need to get it replaced. I made a tire replacement appointment for Tuesday evening, and planned my work schedule around getting the car on Tuesday and taking it straight to the tire replacement appointment.

Tuesday, June 25: again, radio silence all day. I called at 3:08pm to check in, and sure enough, Nick told me that the vehicle wouldn’t be ready until Wednesday. I told them that I had work on Wednesday evening and absolutely needed the vehicle back by 4pm, and they reluctantly told me that they’d have it ready by then and that they’d call me when it was ready. This is how they treat customers whose business they’ve already mishandled, by keeping them out of the loop and putting them on the back burner.

Wednesday, June 26: 2pm comes around and they still haven’t called me. I called them at 2:02pm, and they told me my vehicle was ready to pick up. I was annoyed that it was just sitting there and that they didn’t call me.
When I got to the shop, I told Nick that I was disappointed that they lied to me about having the vehicle ready by Tuesday, and that the repair they did didn’t actually fix the problem. He apologized, made a bunch of excuses, and said that he was going to give me a discount to “make it right.” It was a 7.2% discount. He also admitted that they did notice that the tire was about to split during the initial inspection (though they didn’t tell me about this until AFTER I had signed off on the $1600 repair)!

As I drove the car to work, THE VIBRATIONS WERE WORSE THAN THEY WERE WHEN I BROUGHT THE CAR IN.

I barely got the vehicle back in time to make it to work Wednesday night, and only because I had been reminding them that I needed it by then. I’m sure it would’ve sat there for days or weeks if I hadn’t called and said anything.

Thursday, June 27: I got my tires replaced and the vibrations ceased. If I had just gotten the tires replaced to begin with, I could’ve avoided getting scammed out of $1500 by a crooked mechanic, as well as the headache of having to deal with Motor Man’ unprofessionalism and unresponsiveness. Any good and honest shop would’ve noticed and suspected the splitting tire when they were doing the inspection, and would have recommended that I get the tires changed first before moving forward with the more costly repair. Motor Man did notice, and deliberately kept that information from me until after I had agreed to pay them for the expensive tie rod repair.

Do not trust these people with your business.

Tetiana I.

Fort Walton Beach, FL

11/17/2022

Great auto repair service

If you are looking for professionals to take a good care of car that’s the place to go! Awesome job, Motor Man!!

Client vérifié

Subaru Legacy

03/21/2022

Vérifié Client

Effective and efficient

Had my car fixed pretty much same day. No stupid fees or anything like that. Fantastic business and amazing service.

Cody V.

Toyota Tundra

01/17/2022

Vérifié Client

Great Service

had an issue where my truck’s warning lights were going crazy and Joe (the owner) gave me prompt service and solved the issue! I highly recommend going here for you vehicle needs!

Joe W. de Motor Man, LLC a répondu le 01/21/2022 03:54 PM

Hey Cody! Thanks for the review! Just hit me up again if any of those crazy lights come back on lol!

Joe A.

Ford Ranger

01/11/2022

Vérifié Client

great job. accurate troubleshooting. friendly service.

friendly service

Joe W. de Motor Man, LLC a répondu le 01/21/2022 03:53 PM

Hey joe! Thanks for the review!

Joe S.

Toyota Tundra

12/29/2021

Vérifié Client

The service and communication throughout the process was key to my understanding of the needs of the service being provided.

As Joe and his team commenced the work and repairs, I was kept informed of what was definitely needed, what might be needed, and what work was actually completed. There were no hidden or unnecessary expenditures associated with the repair work.

The waiting area is/was entertaining as well.

Joe Stanley

Joe W. de Motor Man, LLC a répondu le 01/21/2022 03:53 PM

Thanks Joe! We're glad to help you keep your truck running, and whatever else you need. Thanks again!

Alex C.

Fort Walton Beach, FL

12/16/2021

Friendly and personal

Joe is very knowledgeable about cars. He keeps me up to date on maintenance just like a dealership would without pushing unnecessary services. Ayaela is kind and efficient. I am in and out within an hour by walk in or appointment.

Joe W. de Motor Man, LLC a répondu le 01/21/2022 03:52 PM

Thanks Alex! We're happy to help you with whatever you may need.

Katlyn M.

Kia Forte

12/16/2021

Vérifié Client

They are amazing and I love them. My mom loves them

I love them, they are amazing they let you choose what you’d like to do, if you don’t need something done but you need something else done. I love them

Joe W. de Motor Man, LLC a répondu le 12/16/2021 08:45 AM

Thanks Katlyn!!! We are happy to serve our customers, prioritizing maintenance and services as they are needed. Thank you for celebrating our customer service, as we work hard to provide the best service possible to our customers to ensure long life of their vehicles. We are always happy to help. Thanks again!

Sheila H.

Acura TL

12/10/2021

Vérifié Client

Best Mechanic!

My car is running excellent! I will always recommend this place. Thank you for another great experience and a fair price.

Joe W. de Motor Man, LLC a répondu le 12/11/2021 11:14 AM

Thanks for the great review Sheila! We're happy to help.

Deanna I.

Honda Accord Cpe

11/08/2021

Vérifié Client

Absolutely the best

Wonderful service, family friendly, and very reasonable, plus honest.
Highly
Recommend!

Noah W.

Nissan 370Z

10/20/2021

Vérifié Client

Super friendly repairs

Super friendly staff they will explain and break down everything fixed my problem with professionalism and kindness definitely gonna take it back here before anywhere else

Taylor K.

Chevrolet Sonic

10/14/2021

Vérifié Client

Quick and very helpful

Owners are very nice! Very informative and helpful. I called and they took me in that day, didn’t have my parts yet so he did a quick fix and I was able to drive my car until they got the parts. As soon as my parts came in, they fixed my car that same day. I am very greatful! Lifelong customer here!!

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