I took my RV for a drive shaft issue, which was resolved, then I was told there was wear on front tires so I opted for an alignment, I was told some after market parts installed by another shop (front and rear sway bars, rear trac bar, and steering assist) were loose and 3 hours of labor were needed to tighten the bolts, when I questioned the request it became one hour, it felt like the implication was everything was loose, the information I received was vague, it turned out there where 4 bolts on the front sway bar links that where loose, I only learned this when a video was finally sent, I was also questioned if the correct parts were installed (parts were correct). After delays on the alignment I was told it was still pulling right and a rear tire could be moved to the front, for another hour labor (almost 300 per hour). At this point I asked to speak to the manager, to his credit the 4 bolts were tightened and the tires were swapped for no additional charge. After what seemed like frequent requests for additional money and vague information I asked the manger to review my bill, there was a 1770.00 overcharge. Was this dishonesty or incompetence, I find neither acceptable. I wound not recommend this shop. Update to above review, I would like to clear up something the owner stated in the response, management became involved at my request, not from the business side and the billing error was not corrected before "I left the building", the error was corrected after I spoke with the manager on the phone and asked him to review my bill, had I not requested the review I have serious doubts the error would have been caught. There should be no confusion as to why management became involved. Also, the saga continued after my unpleasant experience, the vehicle was delivered to me and immediately parked, a short time later I drove the vehicle to a Ford dealership for an oil change and noticed a distinct pull to the right. I asked Ford to look at the alignment and was told I needed an alignment, based on the above experience I told them to re-align the vehicle. I also had them install new tires. When I picked up the vehicle it drove straight and true. I contacted Milstead (John) asking for a partial refund, I was given a video showing the vehicle being driven after their alignment, it did appear to be driving straight, I sent paperwork from Ford and was told that Ford did not align the vehicle to the proper specifications and Milstead had done the correct specifications, yet the vehicle previously pulled right and now drives correctly. Milstead also noted the tires I bought, yet their video of the vehicle driving correctly and when I drove it, the old tires were still on. I was refused any type of refund. I would strongly suggest you do not take a vehicle to this shop.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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