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Dena A.

Binghamton, NY

11/20/2023

Catégorie : Service

service dept-- i agree the WORST!!!!!

so once AGAIN the people in the service dept did a cob job. Second time i had LET them change my cabin filter. and they again broke the HARD plastic and zip tied it WITHOUT telling me!!! and again all i get is a apology? BS.... That plastic just doesn't "break" unless someone there when taking it off broke it. But lets blame the customer. And of course the zip ties don't hold so they brake and your dragging your shield. This service dept needs courses in HONESTY. Love my Hyundai BUT will not buy another one from Miller because of the shady and dishonest service

Francesca P.

Franklin, NY

07/12/2023

Catégorie : Service

Terrible service experience--feel deceived and scammed

I took my 2016 Hyundai Tucson in for diagnosis and repair at Miller Hyundai primarily due to my anti-lock brakes engaging frequently when braking (when roads were not wet or slippery). Later that day, I received a call that they were unable to replicate the problem; I told the service department that this problem had just happened twice right before dropping the vehicle off for service on Monday of that week--once at the red light right outside the dealership and once when braking to turn into the parking lot. I was told the techs would keep driving it around to try to find the problem. I then received a call on Wednesday of that week that they were able to replicate the problem--the left front tone ring on the axel needed to be replaced. I asked if this cost would be covered by my 10-year/100k powertrain warranty, but was told it would not be covered and would cost over $306. I told them to go ahead and fix it and by Thursday afternoon of that week, the vehicle was ready to be picked up. My husband--who is far more knowledgable about vehicles than myself--went into the service department with me the following morning (Friday) to pick up the vehicle and questioned why this would not be covered under the warranty since the tone ring is located on the axle, which is part of the powertrain. He was initially told that it was not covered, but after he calmly and effectively argued his point, the service department decided to look into this. Twenty or so minutes later, they shared that this repair and part would indeed be covered under the powertrain warranty. If my husband hadn't had technical knowledge about vehicle parts, I would have been hit with quite a bill that I should not have been charged for. I'd like to give them the benefit of the doubt and think that perhaps they really didn't realize initially that this part and repair should have been covered under warranty, but I have some doubts.

If this was the end of my experience with this matter, I would not be on here writing a negative review...driving the vehicle home that day from Miller Hyundai that day, the vehicle starts making a loud creaking/popping sound on the left front side only when driving and worse when going over bumps. In my 7 years of owning this vehicle, it had never made this sound before. I called Miller Hyundai that afternoon, explained this new problem, and brought it back the next day to be checked out and repaired. I received a call the following Monday from the service department; they said that the problem was that the left front sway bar link was loose and that I needed a new left front sway bar link. The service person said that they'd "see what they could do for me" with the cost of this since I just had the vehicle in for service. I questioned why I should be responsible for this cost at all when it was quite clear that this part must have been damaged/affected in some way when they were replacing the left front tone ring on the axel. The service person initially said he ask his manager about this since it was possible that the technician working on it could have caused it to loosen with the impact gun. He called me back, said the service manager would only approve a discount--so I'd be paying about $135-- and said that the technician shared he did not damage the left front sway bar link or loosen it when repairing the left front tone ring. I was absolutely floored--there's no way that the left front sway bar link just coincidentally needed to be replaced with no history of any problems or strange noises prior to Miller Hyundai repairing the left front tone ring on the vehicle! Long story short, my husband calls the service department back that afternoon, talks to the service guy and then to the manager, who continue to insist that the mechanics didn't do something to cause this new problem. The manager was only willing to cover the cost of labor but asserted that I would have to pay for the part ($64.94+ Tax).
Overall, it's not the final cost I had to pay that really bothers me--it's the principle of the matter. The tone ring (covered under warranty) and sway bar link (which was without a doubt in need of replacement due to the fault of Miller Hyundai while working on my vehicle) parts and repairs should have cost me $0; had I not had the help of my husband advocating for me with the service department, I would have been responsible for a bill of over $440. I feel deceived and taken advantage of. The only positive I can say about this experience was that when I brought the vehicle in for the 2nd time for diagnosis and repair, I was provided with a good loaner vehicle upon request.
I'm very disappointed, as I have had good experiences with Miller Hyundai service department in the past. Now, I question the professionalism and integrity of Miller Hyundai.

edward m.

Windsor, NY

04/19/2023

Catégorie : Service

chronic repeat horn problem

For the 3rd time the horn in my hyundai went bad. They have ordered another one. So far no explanation as to why the horn keeps going bad. Still waiting for a call back from Hunter Baragree. I left him a message and sent a text last week. Im still driving around nervously without a horn....again

Amy P.

Endicott, NY

02/07/2023

Catégorie : Service

The worst!

I wish I could give them zero stars. Their service center does everything but provide service. In the past, my friends and family would laugh at some of the things they told me needed to be done and then I’d go back for an oil change or something unrelated and magically those things would magically no longer be needed. They told me I needed brakes done when I just had them done by another trusted mechanic in the area, but since it wasn’t on their record they tried to pull a fast one on me. Well this time, I got my oil changed and within 2,000 miles my oil light came on. Mind you this is a 2017 Hyundai Santa Fe sport with less than 54,000 miles on it. They told me I had NO OIL. Was this due to a shitty oil change on their part or a faulty engine that burns too much oil (a well-known issue that anyone who googled it could figure out! lawsuits and blogs about it everywhere!) Hyundai told me I needed a new motor and it would be $8,000 because Hyundai of America wouldn’t cover their faulty engines nor honor the 100,000 mile engine warranty that my vehicle was well under! Instead, they blamed me, the customer, for ”poor maintenance“ all because they didn’t have all my records of maintenance I’ve had on the vehicle since I bought it off them in 2017. They told me the case was finalized and I could call Hyundai myself to argue it? once again placing everything on the customer just so they could wipe their hands clean of it. You know what they wiped themselves clean of? Me and anyone I can tell about my experience of ever purchasing a car or having car services done there ever again. I’m putting my experience out there for everyone and anyone to hear because it has been by far the worst customer service from Miller Hyundai and Hyundai of America that I have ever experienced in my life. Thanks for nothing!

Oh, and if anyones wondering how to fix the new reports of Kia/Hyundai vehicles getting broken into, the service men told a couple in the shop while I was there to “put a bike lock on your steering wheel. Hopefully these guys will see that and get scared away”. That couple‘s response was the same as mine… hell no to Hyundai as a future vehicle option!

CAROL C.

Port Crane, NY

2016 SANTA FE SPORT

07/28/2022

Vérifié Client

Catégorie : Service

Oil change

Quick service on a same day appointment.

THOMAS H.

Endicott, NY

2022 VENUE

07/24/2022

Vérifié Client

Catégorie : Service

Always Excellent

I purchased my second Hyundai from Miller for a host of reasons, but the quality, attentiveness and kindness of the service department ranks near the top of the list.

BLAIR C.

Johnson City, NY

2019 SONATA

06/29/2022

Vérifié Client

Catégorie : Service

Everything went smoothly.

My check engine light came on. I got ahold of Jason in service he got me in to check it out. It turned out to be something not too severe. The part they needed to fix it was on backorder, not their fault. When the part finally came in Jason contacted me and the quickly installed it. Was very smooth experience.

VICKI S.

Owego, NY

2019 TUCSON

06/15/2022

Vérifié Client

Catégorie : Service

Thank you again for the superior service..and taking good care of my vehicle after my accident

RONALD G.

Port Crane, NY

2022 SANTA CRUZ

06/11/2022

Vérifié Client

Catégorie : Service

Good

My truck was at body shop for just under 4 months. Once they got the parts they fixed my truck quickly. After body shop got truck done, had a problem with truck not starting. The service dept. kept my truck another 5 days until they were sure they had problem fixed. The employees I delt with from both depts. were very friendly.

Frank A.

Windsor, NY

06/03/2022

Catégorie : Service

Dishonest and Poor Communication

I would give Miller Hyundai in Vestal, NY, zero stars if this were an option, but unfortunately, it is not. I have always been a customer of Miller, buying a new Hyundai from them, and having my second serviced there and all of the warranty recalls. I spoke with Roger in the service department regarding the excessive oil consumption on my Hyundai, and he quoted me "$44+ tax for the Oil Consumption Test". I wrote all this down while I spoke with him on the phone. I followed up by asking him if there were additional fees, to which he said "no." When I found out Hyundai Corporate wouldn't cover the test, another service advisor called and said the test would be nearly $180! I told him what I was told, and he became argumentative and rude. I then spoke with the Service Director, Ralph Tanzani, who insulted me by saying, "Roger or I was probably confused." Ralph decided to put profit over promise and failed to honor the original price stated. Ralph offered a minor concession, but nowhere near the price I was quoted. To add further insult, Ralph retorts, " I can't coach you on what to do with your vehicle." It's ironic as he's a service advisor. Overall, I would highly recommend anyone not to use Miller Hyundai as they put profit over-promise and are highly disrespectful to customers. It's worth the trip to Ithaca or even shop with other car manufacturer brands.

Stephanie P.

Vestal, NY

04/06/2022

Catégorie : Service

Great and accommodating service

Just purchased my fourth new car from this dealership. I had Anthony for the first time as my salesperson and couldn't have asked for anyone better. I had many time constraints and he did everything he could to accommodate me and my schedule. He was very knowledgeable about the vehicle and I feel very confident about my purchase and his continued assistance. Highly recommend him!

REBECCA A R. de Miller Hyundai a répondu le 04/06/2022 11:57 AM

Thank you for the great review! Anthony is a great asset to Miller Hyundai Sales! We appreciate your business!

Nancy W.

Vestal, NY

2018 Hyundai Sonata

04/05/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Quick and courteous

Quick and courteous. Hoping the low was just a bubble in the cooling system from the previous repair.

REBECCA A R. de Miller Hyundai a répondu le 04/06/2022 05:25 AM

Thank you for the excellent review! We appreciate your business!

Client vérifié

Binghamton, NY

2020 Hyundai Sonata

ReScore Avis™

03/28/2022

Vérifié Client

Catégorie : Service

Super service--fast and easy

Left an earlier review with a minor issue that turned out to not technically be a part of this service after discussing with Rebecca at Miller. So, this revised review addresses the service appointment only. On a recent sub-zero night, I got into the car in the morning to find the interior rear view mirror cracked in half from the cold. Service appointment to have this replaced under warranty was very quick and easy to schedule, and was accomplished very fast and professionally. They also did a recall software update while I was there, saving a future trip. Everyone at Miller was thorough, knowledgeable, and efficient at getting this accomplished and getting me back on the road. Thank You!

Avis original

03/28/2022

Type de service : Repair

Catégorie : Service

Great service once we finally got it scheduled and parts available

My appointment itself was super--quick, easy, friendly, work done well and quickly. Initial scheduling and parts, not so much. Problem began when the internal rear view mirror cracked in half all by itself on a sub-zero night. Called service to have it replaced under warranty; service writer said I would have to call the parts dept. and order it and then they would install it when it came in. I was a bit surprised at this-in my experience, dealers don't expect customers to order their own parts. Anyway, I called parts and ordered it; told me they would call when it came in. After several weeks with no call, I called to check. It had apparently been there for a while; no one had called me. Called and scheduled an appointment to have the work done; everything from that call on was just super--not a single issue; competent, friendly, helpful people. They did seem a bit confused about the sequence of events leading to getting the part, though. I must add while they were confused, they were very professional and did not speak negatively about what truly appeared to be a foul-up in the earlier events. Final thought: It is possible the original service writer I spoke to about the part was just trying to save me from an extra trip in to have them "diagnose" the problem (which was pretty clear!) and I am being unappreciative...no way to tell.

REBECCA A R. de Miller Hyundai a répondu le 03/28/2022 11:53 AM

Thank you for the review and talking with me today! We appreciate your bussiness!

Client vérifié

Endicott, NY

2011 Hyundai Elantra

03/27/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Poor Service Experience

The service department is more concerned about making money instead of addressing customers concerns.

REBECCA A R. de Miller Hyundai a répondu le 03/28/2022 06:30 AM

Thank you for the review and feedback. I tried calling and left a message. I truly am sorry about your experience during your last visit. I would like to discuss your concerns as they are very important to us. We as a team are constantly trying to be better daily, and the feed back is very much appreciated .

Rebecca Rhodes
Hyundai Service Manager
607-352-1539

Client vérifié

Whitney Point, NY

2022 Hyundai Santa Cruz

03/25/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Fair

Why do I need to write more when I already answered your question during the survey

REBECCA A R. de Miller Hyundai a répondu le 03/26/2022 08:01 AM

Thank your for the review and feedback. I tried calling and will try again. I'm very sorry about your experience when you were in for service.

Rebecca Rhodes
Hyundai Service Manager
607-352-1539

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