business image

Midas of Rochester

Score moyen
Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5
3,4
(7 Avis)
65
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
65
Score NPS ®

Détails de l'entreprise

À propos

Midas Rochester is your one-stop shop for brakes, oil changes, tires and all your auto repair needs.
Midas stores are owned and operated by families in your community dedicated to providing high quality auto repair service at a fair price. And their work is backed by our famous Midas guarantee*. Whether you need an oil change or tires,
Midas Rochester is your one-stop shop for brakes, oil changes, tires and all your auto repair needs.
Midas stores are owned and operated by families in your community dedicated to providing high quality auto repair service at a fair price. And their work is backed by our famous Midas guarantee*. Whether you need an oil change or tires, factory recommended maintenance, or brake repair, your local Midas has you covered.
...more

Catégories
Entretien de la voiture, Réparation automobile, Entretien de la voiture
Contact
(603) 505-4780
Aucune heure d'ouverture fournie

Heures d'ouverture

* Heure de l'Est (É.-U. et Canada)
8 Milton Rd Rochester, NH 03868
Midas of Rochester's Avis
Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5
3,4
(7 Avis)

MA
gravatar
matt a.
Rochester, NH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/18/2023
1
Do not go here!!!
went to get my car inspected and they told me id need $2,200 worth of work. went and got a second opinion and the part they said that needed to replaced passed at the next place i went to. Stay away from these greedy a**holes

ST
SHANNA T.
Rochester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2023
client vérifiéVérifié Client
10
Quick and great service
The staff was extremely friendly and did a great job
Customer Service Team de Midas of Rochester a répondu le 08/03/2023 05:27 AM

Thank you for your kind review, Shanna! We appreciate your business and are so pleased to hear that our staff provided a great experience. We strive to ensure that all our customers feel welcomed and valued. We hope to see you again soon!


RC
RICARDO C.
Union, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2023
client vérifiéVérifié Client
9
Everything went well.
As always a good experience. I like the email format of the vehicle inspection. Shire breath the paper report.
Daniel B., District Manager de Midas of Rochester a répondu le 07/30/2023 06:09 PM

We are delighted to hear that you had another good experience with us at Midas of Rochester. We're especially glad to hear that you appreciate our email format of the vehicle inspection and how it helps to eliminate paper reports. We hope to serve you again soon!


BP
BILL P.
Rochester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2023
client vérifiéVérifié Client
10
Done
I had to wait until the tech could get to my vehicle, they were busy and I understood because that’s the nature of the business. Fortunately I was in no rush.
The tech explained the situation to me.
Customer Service Team de Midas of Rochester a répondu le 07/29/2023 02:23 PM

Thanks for your understanding, Bill. We're grateful for your patience as we strive to provide the best service we can. We do our best to ensure that our customers are well informed about what's going on with their vehicles. We value your business and look forward to seeing you again.


RM
gravatar
ROSEMARY M.
Rochester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2023
client vérifiéVérifié Client
10
quality work for a reasonable rate
Very efficient, they are clear and document what work is needed first, pricing and how long each job will take. I appreciate the seniors and veterans discount in this economy.
Customer Service Team de Midas of Rochester a répondu le 07/29/2023 05:14 AM

Thank you for your kind review, Rosemary! We are glad to hear that you appreciate our efficiency and we offer discounts to seniors and veterans as our way of giving back during these challenging times. We hope to see you again soon!


EW
ELIZABETH W.
Rochester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2023
client vérifiéVérifié Client
10
Car inspection
Chris and his team of Rochester nh Midas did a fantastic job with my vehicle. I fully trust them . Thank you
Customer Service Team de Midas of Rochester a répondu le 07/29/2023 05:14 AM

Thank you for your kind review, Elizabeth! We are so pleased that you found Chris and his team at Midas of Rochester to be helpful and trustworthy. We strive to provide exceptional service to all of our customers and are glad that we were able to meet your expectations. We look forward to seeing you again soon.


WR
WANDA R.
East Wakefield, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2023
client vérifiéVérifié Client
10
Happy
I was very happy ? with my service, they were very nice ,expanded everything I needed to know about my car ? ? , thank you ?
Customer Service Team de Midas of Rochester a répondu le 07/24/2023 05:32 AM

Thank you for taking the time to share your experience with us, Wanda! We are delighted to hear that you were pleased with the service. We strive to ensure our customers are fully informed about their vehicles and we appreciate you recognizing our efforts. We look forward to seeing you again soon.


MT
gravatar
MATHEW T.
Rochester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2023
client vérifiéVérifié Client
10
Busy but accommodating
I had an urgent need to see Midas of Rochester for a noise coming from my car, and needed to see them asap. The folks at Midas were busy with appointments, but still saw my car as soon as they could. Couldn’t ask for more polite accommodations, especially under my circumstances. Would absolutely recommend for their honest work, strait forward approach, and polite candor.
Customer Service Team de Midas of Rochester a répondu le 07/20/2023 09:36 AM

Thank you for taking the time to leave us a review, Mathew. We are thrilled you appreciated our prompt response and accommodating service, especially under your circumstances. It is our pleasure to deliver honest work, a straight forward approach, and polite candor. We look forward to being of service to you in the future.


JS
JON S.
Rochester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2023
client vérifiéVérifié Client
10
Great service
Prompt fast clean and affordable
Customer Service Team de Midas of Rochester a répondu le 07/12/2023 05:01 AM

We are so thrilled you had a great experience with us! We appreciate your business and hope to see you here again soon!


RS
gravatar
ROBERT S.
Alton, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2023
client vérifiéVérifié Client
10
Very accommodating
Very clean
Customer Service Team de Midas of Rochester a répondu le 07/10/2023 05:33 AM

We're so glad you enjoyed your experience with us, Robert! Our team works hard to ensure our facility is always at its best and we truly appreciate your 5 star rating. Thank you for your business!


SL
SUZANNE L.
Wakefield, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2023
client vérifiéVérifié Client
9
Great service
Great service & friendly, helpful staff!
Customer Service Team de Midas of Rochester a répondu le 07/10/2023 05:33 AM

Thank you, Suzanne, for such an amazing review! We appreciate your business and are delighted to hear that you had a great experience with us. We strive to provide the best service and look forward to seeing you again soon!


EM
ELEANOR M.
Rochester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2023
client vérifiéVérifié Client
10
Inspection sticker
The technicians were all polite and knowledgeable
Customer Service Team de Midas of Rochester a répondu le 07/10/2023 05:33 AM

Thank you for the positive feedback, Eleanor! We're really glad to hear that you had a good experience with our technicians. We strive to ensure each customer's satisfaction, so it's wonderful to hear that was accomplished. We appreciate you choosing Midas of Rochester and hope to serve you again in the future.


MC
gravatar
Matt C.
Rochester, NH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/04/2023
7
Friendly Staff
While they didn't completely nail down my issue, the work that was done was high quality and the staff was very friendly. They also reached out afterward to try and make it right after discovering that the problem I had brought my vehicle in for hadn't been completely resolved.
Daniel B., District Manager de Midas of Rochester a répondu le 07/05/2023 08:54 AM

Thank you for your feedback, Matt. We're glad to hear that even though the problem wasn't fully resolved, you found the work to be of high quality and our staff friendly. We appreciate your business and take your satisfaction seriously. We apologize that we didn't fully resolve your issue, and we will keep trying to make it right.


HF
HANNAH F.
Barrington, NH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/01/2023
client vérifiéVérifié Client
0
so shitty
60 for an inspection and lied about half the shit
Daniel B., District Manager de Midas of Rochester a répondu le 07/03/2023 05:15 AM

We apologize for the experience you had with us. We take our customer's feedback very seriously and strive to provide a high level of service. We would like to speak with you further about the situation so that we can learn from it and improve. Please contact us at [insert contact information].


CM
CHRISTINE M.
Union, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/23/2023
client vérifiéVérifié Client
10
Had to get brakes fixed for road trip!!
We were leaving at 6am the next morning and my brakes started squealing!!! Went to VIP, they couldn’t even look at it, then Midas next door got me right in, took care of it, and had me on the road same day!!!! We were happy we could still leave the next morning as planned!!!
Customer Service Team de Midas of Rochester a répondu le 06/27/2023 06:01 AM

Thank you for your great feedback, Christine! We're so glad we were able to get you back on the road quickly and that you were able to stick to your original plans! We appreciate your business.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.