Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire de voitures neuves / Michael's Volkswagen of Bellevue
business image

Michael's Volkswagen of Bellevue

Score moyen
Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5
3,7
(15 Avis)
Écrire un avis
SureCritic peut aider à la rétention de votre entreprise
En savoir plus

Détails du score

5 stars
66%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
33%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™

Détails de l'entreprise

À propos

At Michael's Volkswagen of Bellevue, we aim to make you part of our dealership family. We want our customers to have a fun car buying experience and an enjoyable service experience. At Michael's Volkswagen of Bellevue, we aim to make you part of our dealership family. We want our customers to have a fun car buying experience and an enjoyable service experience.

Catégories
Concessionnaire de voitures neuves, Concessionnaire de voitures d'occasion, Entretien de la voiture
Contact
(425) 641-2002
Closed
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 9:00 PM
Tue
7:00 AM - 9:00 PM
Wed
7:00 AM - 9:00 PM
Thu
7:00 AM - 9:00 PM
Fri
7:00 AM - 9:00 PM
Sat
8:00 AM - 8:00 PM
Sun
10:00 AM - 7:00 PM
* Heure du Pacifique (É.-U. et Canada)
15000 SE Eastgate Way Bellevue, WA 98007
Obtenir des directions
Michael's Volkswagen of Bellevue's Avis
Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5
3,7
(15 Avis)
Écrire un avis
Avis récents
LH
gravatar
Lori H.
North Bend, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/04/2020
Feeling ripped off
Picking up a 2004 Touareg this afternoon. Has about 89K miles on it. I had the brakes done at Les Schwab for half the price they quoted me at the dealership. In addition the bearing was going out in the drive line. We had to use the dealership for the parts. Original conversation with the dealership was the cost would be couple hundred. Took the car in and got the "official" quote for 1900 (with out tax) to replace the entire drive line. Given it needed to be done at a dealership I am stuck and had it done. Will be picking car up, and then getting rid of it. I'm done with Volkswagen and if this service department is aligned with the Toyota service department, I'll be looking elsewhere for a new Toyota
Non recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 06/04/2020 01:33 PM

Hi Lori,

Thank you for your feedback. Our team wants to discuss how we can better assist your concerns and help take best care of you and your vehicle. Please email us at kking@michaelsautomotivegroup.com. we look forward to hearing from you.

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 06/04/2020 01:35 PM

Hi Lori,

Thank you for your feedback. Our team wants to discuss how we can better assist your concerns and help take best care of you and your vehicle. Please email us at kking@michaelsautomotivegroup.com. we look forward to hearing from you.

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
Client vérifié
Bellevue, WA
Volkswagen Jetta Sedan
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/17/2020
client vérifiéVérifié Client
Catégorie : Service
Average
I had a couple of recalled parts and dropped my car at Michael’s to have them replaced. After I left I noticed some cash missing from my glove box. I immediately went back to Michael’s to let them know and they paid me back the cash. I appreciated the gesture, but I still felt uneasy as a customer that things in my car were sifted through and taken. This aside, they did great work replacing the parts and vacuumed my car so it was clean upon pick-up.
Non recommandé
Jennifer M., Volkswagen service manager de Michael's Volkswagen of Bellevue a répondu le 03/18/2020 12:04 PM

I am sorry that this happened to you, and grateful for my team helping you out as they could.  We will of course look into this instance and address it as needed.  Please let me know if there is anything I can do for you.

Jennifer Marszalek
Volkswagen Service Manager
425-441-4504
jmarszalek@michaelsautomotivegroup.com
GM
gravatar
GARRETT M.
Sammamish, WA
Volkswagen New Beetle Convertible
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/13/2020
client vérifiéVérifié Client
Catégorie : Service
Timely help
Check engine light went on and was able to use the night drop off to get Buggie in the Q.

Service and repair was done ahead of anticipated finish day.
Recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 03/16/2020 11:28 AM

Thank you for the feedback and happy to hear your Vdub is back on the road in a timely manner!

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
CD
gravatar
CODY D.
Bellevue, WA
Volkswagen Jetta
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2020
client vérifiéVérifié Client
Catégorie : Service
Another Great Experience!
I can't say anymore great things about this place. Everyone I come across here is amazing to work with. They have a great sense of professionalism and are very courteous. I can't recommend it enough.
Recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 03/13/2020 11:57 AM

Wow, thank you so much for the wonderful feedback. We really appreciate your loyalty and look to future visits with you and your Vdub!

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
CF
gravatar
CLAUDIO F.
Everett, WA
Volkswagen Golf Alltrack
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2020
client vérifiéVérifié Client
Catégorie : Sales
One of the few good dealerships out there
This is my second Volkswagen purchase with Michael’s, they never disappoint. It’s been four years since I first did business with them (back when it was called Chaplin’s) and I would like to continue that relationship moving forward. If you are looking to purchase or service your Volkswagen this is the place to go. Thank you Mike, John and Ray for all your help and attention!
Recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 03/11/2020 11:23 AM

Thank you so much for your loyalty! We are happy to have you as a part of our Michael's family. Congrats on your new Vdub!

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
DO
gravatar
DAN O.
Issaquah, WA
Volkswagen Golf R
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2020
client vérifiéVérifié Client
Catégorie : Service
Courteous and attentive staff
I was expecting to be at the dealership for about an hour to get my oil change. When I heard it would be an hour and a half when I checked in, I was a little disappointed and anxious about the time, having other appointments I need to make. Recognizing my concern, the service consultant who checked me in and said he would see what he could do, and I was out in under an hour.
Recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 03/11/2020 11:22 AM

Thank you so much for your feedback and acknowledgment of our team going above and beyond. With all the tech as part of our complimentary multi-point inspection with every oil change, our oil change waiter appointments do tend to take a bit longer than some express shops. BUT with that additional time we give you additional service to truly value your time. We really appreciate you choosing us for your maintenance and look forward to future visits!

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
Client vérifié
Issaquah, WA
Volkswagen New Beetle Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2020
client vérifiéVérifié Client
Catégorie : Service
Outstanding service !
Outstanding service from the service department at Michaels Volkswagen. Thank you !
Recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 03/11/2020 11:19 AM

Only the best for our outstanding customers! Thank you for choosing Michael's.

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
Client vérifié
Renton, WA
Volkswagen Atlas
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2020
client vérifiéVérifié Client
Catégorie : Service
Great service - will be back
Quick and easy to work with.
Recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 03/11/2020 11:18 AM

Easy peasy, thats our goal. Thank you for choosing us!

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
KK
gravatar
KOUJI K.
Mercer Island, WA
Volkswagen Tiguan
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2020
client vérifiéVérifié Client
Catégorie : Sales
friendly and very knowledgable sales staff
DB was outstanding and very helpful.
Recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 03/11/2020 11:18 AM

Thank you for your feedback and congrats on your new ride!

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
Client vérifié
Bellevue, WA
Volkswagen GTI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2020
client vérifiéVérifié Client
Catégorie : Service
Amazing
Best service ever
Recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 03/11/2020 11:17 AM

Only the best for our best customer ever!

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
CB
gravatar
CINDY B.
Bellevue, WA
Volkswagen Golf Alltrack
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/28/2020
client vérifiéVérifié Client
Catégorie : Service
Expensive interior detail
I would give it a 6 out of 10. My Interior windows are still not clean and my rear view mirror was not touched. My goal was clean clear windows, that didn’t happen. Wouldn’t recommend detail work at VW Dealership .
Non recommandé
Jennifer M., Volkswagen service manager de Michael's Volkswagen of Bellevue a répondu le 02/29/2020 04:23 PM

Cindy, Please give me a call so we can get the detail completed for you.  Our detailer s are some of the best around, I am sorry that they didn't do such a good job on your car, but we can fix that!

Jennifer Marszalek
Volkswagen Service Manager
425-441-4504
jmarszalek@michaelsautomotivegroup.com
Client vérifié
Bellevue, WA
Volkswagen Beetle Coupe
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/26/2020
client vérifiéVérifié Client
Catégorie : Service
Lost our car keys
Lost our car keys and gave a replacement key that doesn’t work.
Non recommandé
Jennifer M., Volkswagen service manager de Michael's Volkswagen of Bellevue a répondu le 02/28/2020 04:50 PM

Thank you for taking the time to fill out a review for us, it gave us the opportunity to get you back in to get the key fixed.  We will reach out to you when the new part comes in, if you need anything in the mean time please reach out!

Jennifer Marszalek
Volkswagen Service Manager
425-441-4504
jmarszalek@michaelsautomotivegroup.com
MB
gravatar
MEI B.
Kent, WA
Volkswagen Atlas
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2020
client vérifiéVérifié Client
Catégorie : Service
Great seevice
Customer service is always great. Didn’t spend as much time waiting as I expected.
Recommandé
Jennifer M., Volkswagen service manager de Michael's Volkswagen of Bellevue a répondu le 02/29/2020 04:33 PM

Thank you so much for the 5 star revierw!  We appreciate it!  Glad we got you taken care of faster than you expected

Jennifer Marszalek
Volkswagen Service Manager
425-441-4504
jmarszalek@michaelsautomotivegroup.com
Client vérifié
Mercer Island, WA
Volkswagen Jetta SportWagen
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/23/2020
client vérifiéVérifié Client
Catégorie : Service
Service is Excellent . . .. Sales sucks!
The service team from the top (Jennifer) all the way down to the people behind the desk are awesome!! they go out of their way to take care of your problem. Service side gets 5 stars!!!!

The sales side however has a lot of work to do! Stingy and appear only to put a notch on their board for a sale. . . I double checked Michaels "best offer" with 2 other local dealers and BOTH of the other dealers were at a minimum $1,200 better. . .plus they provide free oil changes for life and were really wanting my business. Michaels sales side was just awful. . .greedy and not putting the customer first.
Non recommandé
Mark K., GM de Michael's Volkswagen of Bellevue a répondu le 02/28/2020 03:02 PM

Thank you for speaking with me on the phone.  I'm sorry for how things were handled but your input is invaluable for training and teaching our team for improving with the next customer.   Please feel free to reach out to me anytime.

Thank you,

Mark King
General Manager
425-441-4508
CC
gravatar
CHARLENE ANN C.
Renton, WA
Volkswagen Tiguan
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2020
client vérifiéVérifié Client
Catégorie : Sales
No pressure
Great customer service from all!
Recommandé
Kirstin K., Customer Relations de Michael's Volkswagen of Bellevue a répondu le 02/24/2020 11:37 AM

Thank you for sharing your experience and for choosing Michael's!

Thank you,
Kirstin King 
Michael's Automotive Customer Care
kking@michaelsautomotivegroup.com
1-15 sur 1028 résultats
Entreprises près de chez vous
Biggs Eastside Rovers
97
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(531 Avis)
Park Place LTD
83
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(3 538 Avis)
Landmark Motors, Inc.
84
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(171 Avis)
The Garage in Renton
100
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(288 Avis)
Automeister II Foreign Auto Repair
97
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1 079 Avis)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.