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Metro Accident Repair Center

Score moyen

4,7

(54 Avis)

79

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Détails du score

ReScore les Avis^™

ReScore

Avis original

1

Total des ReScores^™

5,0

Moyenne de ReScore^™

79

Score NPS ^®

Détails de l'entreprise

À propos

Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Metro Accident Repair Center Guarantee. Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Metro Accident Repair Center Guarantee.

Catégories

Entretien de la voiture, Réparation automobile, Entretien de la voiture

Contact

(216) 267-6800

Visiter le site web

Aucune heure d'ouverture fournie

15541 Brookpark Rd Cleveland, OH 44142

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Metro Accident Repair Center's Avis

4,7

(54 Avis)

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Avis qui incluent

Insurance Company 9

Avis récents

EF

Eddy F.

Toyota Highlander XLE AWD

02/03/2026

Vérifié Client

0

Honest opinion

This is the worst body shop; the sign outside should say 'Aladdin and the 40 Thieves' because it’s absolute highway robbery. They won't provide an estimate until they disassemble your car, and if you decide not to use them, they charge a 'disassembly fee' plus storage—I was charged around $3,500 just for taking apart the liftgate.
I had previously received three outside estimates to replace the liftgate, with the highest being $3,760. However, I fell for their talk about OEM parts and other nonsense, assuming their price would only be slightly higher. I was wrong. They eventually called with a quote of $13,000 to fix a liftgate with just a couple of dents on the body and door. At that point, you're stuck: you either leave the car and fight the insurance company to pay, or take the car and lose $3,500. After an insurance adjuster intervened, they dropped the price to $8,500 by using aftermarket parts, but I still ended up paying $1,400 out of pocket. Don’t go there unless you liked to be scr….d

Team M. de Metro Accident Repair Center a répondu le 02/03/2026 12:14 PM

We’re sorry to hear you feel this way and would like to clarify a few important details for accuracy.

As an OEM-certified repair facility, we begin every repair by writing for new OEM parts and manufacturer-required procedures to ensure the vehicle is restored safely and properly. Because insurance companies only write for visible damage, disassembly is necessary to create a complete and accurate repair plan.

After reviewing the estimate that included new OEM parts, you chose to decline new OEM parts due to the cost and requested recycled OEM parts instead. We updated the repair plan per your request, and the insurance company also approved recycled parts. Being a Toyota Certified repair facility we DO NOT use aftermarket parts.

At no time were you told there would be a $3,500 storage charge.

We understand repairs and insurance claims can be frustrating, and our goal is always to provide safe, transparent, and properly documented repairs. If you would like to discuss your concerns further, we are happy to speak with you directly.

– Metro Accident Repair Center

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Offres et publications

Thank you for the fantastic feedback! 🚗✨ We're thrilled you enjoyed our great service, work, and communication! We promise to keep the wheels turning! 🛠️ #MetroAccidentRepair #CustomerSatisfaction

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We're thrilled to hear you found our service excellent! 🚗✨ Restoring your car to its former glory is what we do best. Thank you for trusting us with your ride! We promise to keep being prompt and knowledgeable. #MetroMagic #CarCareExperts

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Your gratitude fuels our engines! 🛠️ Thank you for trusting Metro Accident Repair Center with your service needs. We're here to keep you on the road and smiling! 😊 #CustomerAppreciation #MetroRepair

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Thanks for the awesome review! 🚗✨ We believe every car deserves a second chance, even if it’s not a fancy model! We're glad you’re happy with the repairs and that sneaky door ding is no more! 😄 #MetroMagic #AutoRepairHeroes

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We're thrilled to hear you’re very pleased with our repairs! 🎉 Choosing a Lexus Certified Repair Center was a smart move—you're in great hands! Thanks for trusting us with your ride! 🚗✨ #LexusLove #MetroAccidentRepair

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We’re thrilled to hear that Melissa and Tracy went to battle for your car! 🚗💪 Their expertise and determination really do make a difference, especially when the insurance company isn’t playing nice. Thanks for the applause! 🎉 #MetroMagic #CarHeroes

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Thank you for the amazing shoutout! 🌟 We're all about treating every scratch like a VIP. Tracy's thrilled to hear your kind words! Bring on the next tiny makeover. 🚗✨ #MetroMagic #DetailingDelight

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We're thrilled to hear everything went well! 🌟 Fast, friendly, and efficient service is our motto—like a pit stop for your car! 🚗💨 Thanks for the awesome feedback! #MetroMagic #CarCarePros

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Wow, talk about a price drop! 💰 We're thrilled to have saved you so much at Metro Accident Repair Center! It's all about keeping your wallet happy and your car shiny! 🚗✨ Thanks for choosing us! #AffordableQuality #MetroMagic

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We're thrilled to hear you love us! 🌟 Our team's on a mission to keep communication flowing and repairs flawless. We might not be superheroes, but we sure work hard to save the day! 🚗💪 Thanks for the kind words! #MetroAccidentRepair #CustomerAppreciation

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We're thrilled to hear that you received excellent service and professionalism! 🎉😄 It’s our mission to make your vehicle look amazing, and we're glad we hit the mark! Thank you for choosing Metro Accident Repair Center! 🚗✨ #CustomerSatisfaction #AutoCare

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Thanks for the awesome review! 🚗✨ We’re thrilled to hear our team kept you informed and made insurance a breeze! We aim to leave no bolt unturned. Your high recommendation means the world to us! 🌟 #MetroAccidentRepair #CustomerSatisfaction

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We're thrilled to hear about your experience! 🛠️ At Metro Accident Repair Center, we take pride in being your go-to Lexus team. Friendly service and communication are our jam! Thanks for the love! 💙 #LexusLove #MetroAccidentRepair

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We're blushing! 😊 Thank you for the amazing words about our workmanship and quality! We're thrilled to be your go-to for car repairs. Remember, we're just a pit stop away from keeping your vehicle in top shape! 🚗💨 #MetroAccidentRepair #ClevelandRides

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We're thrilled to hear about your top-notch experience! 🚗✨ From parts to paint, we aim to hit all the right notes. Thanks for putting our skills to the test! 🎨🙌 #CustomerSatisfaction #MetroMagic

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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.