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Merrifield Shell Service Center

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(93 Avis)
82
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores
3,0
Moyenne de ReScore
82
Score NPS ®

Détails de l'entreprise

À propos

We are a full-service automotive shop in Fairfax, VA, specializing in BMWs. We sell European parts and provide roadside assistance. Call us at 703-573-2759 to schedule your service or repair appointment today! We are a full-service automotive shop in Fairfax, VA, specializing in BMWs. We sell European parts and provide roadside assistance. Call us at 703-573-2759 to schedule your service or repair appointment today!

Catégories
Service de remorquage, Réparation automobile, Atelier de réparation
Contact
(703) 573-2759

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
8413 Lee Hwy Unit A Fairfax, VA 22031
Merrifield Shell Service Center's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(93 Avis)

JM
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JOHN DANIEL M.
Fairfax, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2025
client vérifiéVérifié Client
10
Great service. Very knowledgeable. Honest.
Mike is the best.
The Team a. de Merrifield Shell Service Center a répondu le 02/20/2025 09:39 AM

We're delighted to hear you're a fan of Mike! His dedication and expertise definitely shine through. It's fantastic to know that our team is making a positive impact on your experience at Merrifield Shell Service Center. Keep those compliments coming, and we'll keep the good vibes rolling!


RW
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RAMEISHA DOMONIQUE W.
Centreville, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2025
client vérifiéVérifié Client
10
Always available!!!
Always available!!!
The Team a. de Merrifield Shell Service Center a répondu le 02/18/2025 06:37 AM

We appreciate your feedback and are glad to be here whenever you need us! Being available is like our superpower, and we'll continue to keep the capes on. If you ever need anything more than just fuel, don't hesitate to reach out. Your support keeps us motivated!


CR
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CLAUDIA R.
Centreville, VA
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/15/2025
client vérifiéVérifié Client
3
They try to charge me extra $$
I paid $127 for oil charge and inspection. They try to charge me $125 extra to replace two light bulbs and rejected my car inspection for this. I took my car to another gas station and my car passed the inspection.
The Team a. de Merrifield Shell Service Center a répondu le 02/15/2025 08:42 AM

We're sorry to hear about your experience and appreciate you bringing this to our attention. It sounds like there may have been a few miscommunications during your visit. We aim to provide quality service, and nobody wants to feel like they’re being charged by the light bulb! If there were any misunderstandings about the inspection requirements or additional charges, we definitely want to clarify those. Your feedback helps us improve, and we hope to offer a better experience in the future. Safe travels on the road ahead!

The Team a. de Merrifield Shell Service Center a répondu le 02/18/2025 06:46 AM

We're sorry to hear about your experience and appreciate you bringing this to our attention. It sounds like there may have been a few miscommunications during your visit. First that your vehicle take 6 qts of full synthatic oil and toyota OEM filter. Second those light bulbs are not regular light bulbs but the fog light bulbs , which can only be replace under the bumper that requires more labor time .  We aim to provide quality service, and nobody wants to feel like they’re being charged by the light bulb! If there were any misunderstandings about the inspection requirements or additional charges, please feel free to contact us. Your feedback helps us improve, and we hope to offer a better experience in the future. Safe travels on the road ahead!


AS
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ADAMA S.
Vienna, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/14/2025
client vérifiéVérifié Client
9
Good and quick service
Walk in to get good and quick service is extremely helpful.
The Team a. de Merrifield Shell Service Center a répondu le 02/15/2025 07:44 AM

We appreciate your feedback! It's great to hear that you found our service quick and helpful. We always aim to make your visit as smooth as possible, kind of like a well-oiled machine—except we promise we don't have any greasy parts! Your support keeps us motivated to keep the wheels turning.


IM
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INGA M.
Vienna, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2025
client vérifiéVérifié Client
10
Vehicle inspection
The staff were wonderful and very friendly; they did an excellent job at a reasonable price.
The Team a. de Merrifield Shell Service Center a répondu le 02/11/2025 11:42 AM

We appreciate your kind words about our staff. It’s great to hear that you found them friendly and helpful—they do work hard to keep the smiles on! Additionally, we aim to provide top-notch service without giving your wallet a workout. If you ever need anything else, just give us a shout!


RO
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RANEE O.
Fairfax, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2025
client vérifiéVérifié Client
10
Friendly and Efficient
The 'Review Title' says it all!
The Team a. de Merrifield Shell Service Center a répondu le 02/11/2025 09:55 AM

We appreciate your succinct feedback! It sounds like we hit the nail on the head with your experience. If our service made a splash, we would love to know what fin-tastic things stood out for you. Your insights help us keep our quality from sinking!


PP
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PAUL P.
Fairfax, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2025
client vérifiéVérifié Client
10
Good service
Mike explained everything very clearly. Very satisfied.
The Team a. de Merrifield Shell Service Center a répondu le 02/04/2025 01:37 PM

We're glad to hear that Mike was able to break things down for you in a way that made sense. Clarity truly is the unsung hero of good service. If you have more questions in the future, feel free to bring them our way. Enjoy the satisfaction!


Client vérifié
Chantilly, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2025
client vérifiéVérifié Client
10
Great service
Quick and efficient!
The Team a. de Merrifield Shell Service Center a répondu le 02/04/2025 08:10 AM

We're glad to hear you found our service quick and efficient! It’s our mission to get you back on the road faster than you can say “fill ‘er up.” Your feedback is much appreciated, and we hope to keep your vehicle running smoothly in the future!


WA
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WAHID A.
Fairfax, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2025
client vérifiéVérifié Client
10
Axle replacement
Excellent service
The Team a. de Merrifield Shell Service Center a répondu le 01/28/2025 08:18 AM

We appreciate you taking the time to share your thoughts! It’s great to hear that you found our service to be excellent. At Merrifield Shell Service Center, we aim to keep things running smoothly for all our customers. We look forward to providing you with the same high level of service on your next visit!


ST
SERAFIMA NAOMI T.
Vienna, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2025
client vérifiéVérifié Client
10
Good
Very nice, professional service
The Team a. de Merrifield Shell Service Center a répondu le 01/24/2025 08:38 AM

We're glad you enjoyed the professional service at Merrifield Shell Service Center. Our team believes in treating every customer like a VIP—Very Important Patron. Your support means a lot to us, and we’re here to keep the good vibes (and your vehicle) running smoothly!

The Team a. de Merrifield Shell Service Center a répondu le 01/24/2025 08:39 AM

Thank you for your business. We appriciate you. 


Client vérifié
Mc Lean, VA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/23/2025
client vérifiéVérifié Client
3
So slow
I had an appointment and it still took an hour for just a state inspection. I think the appointment is meaningless because they didn’t have any of my information and I had to share all my PII aloud in the tiny space with other people there.
Waiting area was super cold.
The Team a. de Merrifield Shell Service Center a répondu le 01/24/2025 06:16 AM

We appreciate you taking the time to share your experience with us. It sounds like you had a bit of a chilly adventure, and not just because of the waiting room temperature! We're sorry to hear that your appointment didn’t go as smoothly as it should have. Having to repeat personal information aloud is definitely not ideal and should have been avoided. We strive to keep our operations efficient, and it’s clear we missed the mark this time. Your feedback is important, and we’ll work on improving our process so that your next visit is a breeze—not a freeze! Thank you for your input.


JL
JOSE L.
Annandale, VA
Ford E-250 Super Duty
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2025
client vérifiéVérifié Client
10
Buen servicio
Tiempo de espera corto.
The Team a. de Merrifield Shell Service Center a répondu le 01/24/2025 06:17 AM

¡Gracias por su comentario! Nos alegra saber que su tiempo de espera fue corto. Nos esforzamos para brindar un servicio eficiente y rápido. Si alguna vez tiene que esperar, prometemos que será como una pausa entre una buena canción y otra. ¡Esperamos verlo de nuevo pronto!


SR
SHAHID R.
Totowa, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2025
client vérifiéVérifié Client
10
Car was fixed quickly, explanation and options were provided
Great job
The Team a. de Merrifield Shell Service Center a répondu le 01/15/2025 06:26 AM

We're glad to hear that you think so! It’s always our goal to deliver top-notch service. If "great job" were a medal, we’d be wearing it proudly. We appreciate your support!


Client vérifié
Occoquan, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2025
client vérifiéVérifié Client
10
Dead battery in bad alternator
Woke up to a dead battery in my neighbor helped me restart and charge it. However it died again about a half hour later. He had mentioned that an alternator might also be an issue. Bottom line is I called Merriefield and they got me in, got a new battery and but after testing that, discovered also that the alternator was bad. They gave me a loaner car. Everything was fixed by noon the next day. So thankful for Mike and everyone at Merrifield Shell.
The Team a. de Merrifield Shell Service Center a répondu le 01/12/2025 09:36 AM

It seems like your car had a bit of a dramatic morning, but we're glad to play the role of the superhero auto team in this story! It’s always a surprise when your battery decides to throw a tantrum, but your neighbor deserves a round of applause for stepping in to help. We’re pleased that we could get you sorted out with a new battery, uncover the sneaky alternator issue, and even hook you up with a loaner car to keep you on the move. Give Mike and the rest of the team our best for their speedy rescue efforts. Wishing you many sunny drives ahead!


SB
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SHAAHZAD B.
Vienna, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/30/2024
client vérifiéVérifié Client
10
Nice staff
Nice staff
The Team a. de Merrifield Shell Service Center a répondu le 01/01/2025 09:35 AM

We appreciate you taking the time to share your experience with us. It sounds like our staff put on their best smiles and made your visit enjoyable. We’re glad you noticed! We’ll keep working hard to ensure everyone leaves feeling just as positive.


1-15 sur 93 résultats
Bons de services et publications
Thanks for the shout-out! Our team takes pride in being the oil that keeps your engine running smoothly. 🚗💨 We're here to help with a smile—because customer service is no joke! Come back anytime! #MerrifieldShell #CustomerAppreciation
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We're thrilled to hear that the Equinox is back in tip-top shape! 🚗💨 Thanks for trusting us with your vehicle and for spreading the word. Remember, we're here for all your auto adventures and mishaps! #MerrifieldShell #ServiceWithASmile
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We're thrilled to hear that you trust us to go the extra mile for your car! 🚗✨ At Merrifield Shell Service Center, we believe in top-notch service and a few laughs along the way. Thanks for making us your go-to! #CustomerAppreciation #AutoMagic
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Thanks for the awesome review! 🚗💨 We're thrilled to be your new favorite auto shop! Mike loves showing off his inspection skills and providing you with fair quotes. Next time, we’ll throw in a friendly smile for free! 😄✨ #MerrifieldShell #AutoCareExperts
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Thanks for the shoutout! 🚗✨ We're thrilled our service revs your engine! Your support keeps us cruising. Hope to see you again soon for more top-notch care! #CustomerAppreciation #ServiceWithASmile
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Thanks for the awesome review! ?? We're thrilled Mike and the team could get you in and out faster than a pit stop. Your time is precious, and we love keeping you rolling! Come back anytime for more speedy service! ? #MerrifieldShell #AutoCareExcellence
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Thanks for the rave review! ?✨ We’re thrilled you had a speedy visit with our friendly team. Safety first, smiles included! Can't wait to see you again for your next inspection! #OnTheRoadAgain #MerrifieldShell
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We’re thrilled to hear you had a fantastic experience! ? Our team loves keeping your ride happy and healthy. Finding a better place than Merrifield Shell? That’s a tall order! ?✨ Thanks for the shoutout! #AutoCare #ThanksForTheLove
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Huge shoutout to our incredible team! ? We're thrilled you had a speedy tire fix, even amidst the hustle and bustle. The secret? A little friendship and a lot of teamwork! ?? Thanks for the kind words! #MerrifieldShell #AutoHeroes
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We appreciate the love! At Merrifield Shell Service Center, your service is our top priority—like the cherry on top of a well-oiled machine! ?️ Thanks for choosing us! ?? #CustomerFirst #MerrifieldShell
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We’re thrilled to hear that our team, especially Mr. Perez, was able to save the day! ?? From pesky leaks to power problems, we’ve got your back—just like a superhero for your car! Thanks for trusting us! ? #MerrifieldShell #AutoHeroes
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?? Thrilled to hear your 23-year-old car is feeling like a spring chicken! Our team loves going the extra mile for every vehicle. We appreciate your trust and loyalty! Here’s to many more smooth rides ahead! ?️ #MerrifieldShell #CarCareChampions
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We’re thrilled to hear you had a great experience with Mike! ? It's always reassuring to find a trustworthy mechanic, especially after all those years! Here’s to smooth rides and reasonable fees! ?? #TrustworthyService #MerrifieldShell
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We’re thrilled to hear that Mike and the team have been keeping your 2013 Nissan Rogue running like a dream! ?? Keeping cars happy is what we do best! Thanks for trusting us with your ride! #AutoCare #MerrifieldShellServiceCenter
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We're thrilled to be your go-to auto service! ?✨ Mike and the team are all about doing the right thing—it's our secret sauce! Thanks for the kind words; we can't wait to see you again for more smooth rides! #AutoCare #TeamMerrifield
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Thanks for the shout-out! ?? We love keeping you on the road, even during our busiest hours. ⏱️ Quick service is our specialty! We aim to keep you riding clean and safe. Come back anytime! #MerrifieldShell #QuickService
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Thanks for the kind words! We're thrilled you enjoyed your visit for an inspection and oil change. Our team loves keeping your ride in tip-top shape! ?? Come back anytime, we promise to keep those oil levels and smiles high! ? #MerrifieldShell #CarCare
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?✨ Thanks for the fantastic review! We're thrilled our team made your visit quick and kind. Who knew affordable service could be done in half an hour? ? We can't wait to see you again! #MerrifieldShell #QuickService
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We're thrilled to hear you think our team is nice and knowledgeable! ?️? We promise to keep the skills sharp and the smiles shining bright! Thanks for trusting us with your rides! ?✨ #MerrifieldShell #AutoExperts
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Thanks for the shoutout! ?️ We like to keep repairs as quick as a pit stop! Your feedback fuels our passion for speedy service. ?? Come back anytime for more smooth rides! #MerrifieldShell #QuickService
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Wow, we just upgraded to a 10-star service! ? Thanks for the love! Our team is here to keep your vehicle running smoothly—because we all deserve a ride that shines! ?? #MerrifieldShell #AutoCareExcellence
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Thanks for the awesome review! ?? We're thrilled our team could get your brakes in tip-top shape, especially with that coupon magic! We're always here to help—rides and all! Come back anytime for more fantastic service! #MerrifieldShell #AutoCare ?
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Thanks for the fantastic review! ?? Quick and easy is our specialty! Who knew getting inspections could feel like a pit stop? We're thrilled you enjoyed the speedy service! See you next time! #QuickService #MerrifieldShell
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We're thrilled to hear you had a fantastic experience! Our team's kindness and thoroughness are the fuel that keeps us running. Thanks for the awesome shout-out! ?? We're always here to keep you moving! #MerrifieldShell #CustomerAppreciation
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?️? We love keeping things speedy! Thanks for sharing your experience with our quick safety inspections. Who needs long waits when you can zip in and out? We're here to keep you safe and on the road! #MerrifieldShell #FastAndFriendly
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Wow, thank you for the glowing review! ? We're thrilled to know our team’s dedication and care shines through in your service. We promise to keep bringing our A-game! Your car deserves no less! ?? #MerrifieldShell #AboveAndBeyond
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Thank you for the 5-star rating! We're thrilled you had a fantastic experience with us. ? Your satisfaction is our priority! #CustomerSatisfaction #MerrifieldShell
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Thanks for the 5-star love! We're delighted to hear that you had a great experience with us. Your kind words mean the world to our team. ?? #CustomerAppreciation #AutoCare
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Thanks for the kind words! Our team is thrilled to hear your feedback. We pride ourselves on our expertise and professionalism. We look forward to serving you again. ?✨ #CustomerAppreciation #MerrifieldShell
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? Thank you for the kind words! We're thrilled to have solved the rumbling noise issue for your daughter's car. We're always here to make your auto experience smooth and hassle-free! #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review, Richard! ? We're glad we could spot that sneaky tire issue! Our team loves seeing familiar faces! We appreciate your support! #CustomerSatisfaction #AutoCare
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Thanks for the kind words, Paris! ? We strive to create a welcoming atmosphere and provide top-notch service. We appreciate your support! #CustomerAppreciation #MerrifieldShell
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Thanks for the stellar review! We're thrilled you had a great experience with us. ? Our team works hard to provide top-notch service. Keep cruising! #HappyCustomers #MerrifieldShell
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Hey there, Andrea! ? We're thrilled to hear that you had a great experience at Merrifield Shell. Thanks for making us your go-to for Mr. Mercedes! We appreciate your support. #MerrifieldShell #HappyCustomers
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Ahmed! We're thrilled to hear you had an 'awesom' experience with us. Your kind words mean a lot to the Merrifield Shell Service Center team! ?✨ #CustomerSatisfaction #FiveStarReview
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Hey there, Maurice! ⭐️ We're thrilled to hear that we helped you out when you were in a pinch. Thanks for the love and we hope to see you again soon! ?✨ #GreatService #FiveStars
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Thanks for the 5 stars, Stephen! ? We're thrilled to hear that you had a great and quick experience with us. We appreciate your support! #MerrifieldShell #HappyCustomers
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Thanks for the shoutout! We're thrilled to hear that Aman provided you with top-notch service. ? We appreciate your support! #CustomerSatisfaction #FiveStarReview
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Thanks for the stellar review, Steven! ? We're thrilled you had a great experience with our oil change service and bonus undercarriage inspection. ? Our team is always here to keep your ride in top-notch shape. #HappyCustomers #AutoCare
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