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SureCritic / Concessionnaire automobile / Mercedes-Benz Heritage Valley
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Mercedes-Benz Heritage Valley

Score moyen
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1,0
(3 Avis)
-100
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Détails du score

5 stars
<1%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
100%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
-100
Score NPS ®

Détails de l'entreprise

Catégories
Concessionnaire automobile
Contact
(780) 431-5100
Aucune heure d'ouverture fournie

Heures d'ouverture

* America/Edmonton
2120 103A St SW Edmonton, AB T6W 2P6 Canada Canada
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Mercedes-Benz Heritage Valley's Avis
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1,0
(3 Avis)
Écrire un avis
Avis récents
NI
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Narmina I.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/22/2026
0
Misrepresented the demo as “new” in perfect condition and didn’t return deposit when I found chips and issues with it before purchase and refused to proceed
I had a very negative experience at this dealership, drove all the way from Calgary to pick up 2025 CLA that was a demo vehicle - when I was talking on the phone phone with the sales person Ousmann, I specially asked him about cosmetic condition of the car and if it had any chips or imperfections, he said no it’s pretty much like in brand new condition. I drove all the way to purchase and upon visual inspection found multiple chips on hood and around car and chip on the windshield and underskirt was damaged. When I said I’m not comfortable closing the deal because of all these cosmetic issues that were not disclosed the sales manager and GM first tried to gaslight me making it sound like I’m imagining all these problems and then bullying into making a decision to close on the spot, and got very agressive when I expressed hesitation and kept my deposit saying they spend money on the car saying ha th GM is so pissed off with me that he won’t return the deposit (even though during my initial conversation I specifically asked if he deposit will be returned if I am not satisfied with He visual condition of the car and the answer was absolutely yes). They accused me of already finding another car eve though they saw how disappointed I was that he condition wasn’t perfect as they communicated and I showed them the draft from bank pulled half an hour earlier). Very unpleasant encounter and very unprofessional management- if you want to be treated like shit when you came ready to purchase a vehicle and bring up concerns about it that were not disclosed to you, then go there. And the comment was “it’s not like it’s blowing smoke and we didn’t disclose it to you so that’s the reason we are not returning your deposit”.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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