My car broke down so I called AAA. They sent a tow truck technician from MD Auto named Felipe. I can’t say enough about how friendly, knowledgeable and helpful he was. He went above and beyond to help us by checking under the hood to find the problem which he did. It was a shredded belt. I’m sorry I couldn’t tip him more because he certainly deserved more. Such a rarity to meet someone nice these days. Whatever they’re paying him is probably not enough. Thank you!
PB
Peter B.
Holbrook, NY
Jaguar XJ8
03/25/2025
Vérifié Client
10
Hard to find parts 25 year old Jaguar
Matt located a hard to find part I needed, actually got it from Europe. Jaguar does not stock parts for their cars that are more than 25 years old. Excellent service at a reasonable price.
Charles said he loves the convenience of going to this family-owned business, and he loves the guys that work there. This time he took his vehicle in for a scheduled appointment, and it was an hour and a half before Matt the owner found an open bay to work on his vehicle. He offered to re-schedule because he doesn't like to wait, but they got him in and everything worked out fine.
These guys are honest and reliable. My car is always taken care of and the only men I trust with my car. I would definitely recommend to other people. My Mechanics for life <3
I give them a 10 across the board Matt and his team are the best
They are very honest and respectful plus they are willing to work with you. They also give you a heads up on any future problems so there are no surprises... I truly love this team
Went in for an oil change. I know upselling is standard business practice, but they don’t pressure you and let you know what will be needed in the future vs what needs to be done for safety vs what is in good condition. This is done with pictures and they will show you in person if you want.
They don’t take advantage of you and their pricing is fair, upfront, and honest.
MD stands behind their work. They pride themselves in doing the right thing. They are honest and I trust their workmanship. They go over everything in detail and answer all questions. They make you feel like family.
AE
Adam E.
Honda Accord
02/18/2025
Vérifié Client
10
Professional
I have been a customer since I was a teenager. That was a very long time ago. I have received the same courtesy and professionalism and fair prices every time. I’m always comfortable talking to the owner, Matt. Also his son. I think, they are a great family business.
BD
Brett D.
Brookhaven, NY
Mercedes-Benz GLC300
02/16/2025
Vérifié Client
10
Awesome job
Extremely thorough inspection of my car. Thank you very much.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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