Service après-vente's Avis

4,7

(385 Avis)

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Felicia D.

Waunakee, WI

04/30/2024

Crooks

DO NOT under any circumstances do business with this dealership. They are absolute crooks, who are only interested in taking your money. My sister’s car was at their dealership for the last FOUR MONTHS. Although they were told that there was a problem with the engine when the car was taken there, it took them over three months to diagnosis the problem and submit the necessary information to have the engine replacement covered by a recall. Because of a bad engine, the starter and battery also went bad. The dealership acknowledged these issues were caused by the bad engine and then assured her that that the starter and battery replacement would be covered under the recall so she wouldn’t have to pay to have them replaced. However, they demanded that she pay $1,000 for the new battery and starter when she was FINALLY able to pick up her car. Imagine being without your car for four months while still paying the monthly payment, being assured everything was taken care of and you wouldn’t owe anything, then being slapped with a $1,000 bill before you can take your car home. Throughout the four months, she was on her own to figure out transportation because they didn’t offer a loaner vehicle until a week ago (i.e. she didn’t have a car for nearly four months), when they were close to being done with the car. Their communication was some of the poorest that I have ever witnessed; when she would finally get a hold of them, they would promise to call back on a specific day with an update, and never once actually called on the day they specified. The person she specifically worked with throughout this nightmare of an experience was Nate. We will be filing numerous complaints against this dealership, including complaints with the CFPB and BBB. I firmly believe that they will take advantage of you in any way possible, so I strongly advise against doing any business with them.

James P.

Appleton, WI

07/23/2023

Stranded in Dubuque, Iowa and SAVED by McGrath

Is there a method that allows me to be very detailed (instead of being limited in space), to state how our GREAT Service Experience at McGrath Hyundai can be totally shared with all to read. I did not realize that I would be limited to the certain number of characters. There is absolutely no way that I can do justice to the praise this company deserves. Please let me know.

Latisha M.

Dubuque, IA

2019 Hyundai Kona

03/23/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service, high price.

I have always brought my car for service to where I bought it from. They know what my car needs. However, this last oil change was quite pricey. As the saying goes, you get what you pay for so I'm content overall.

Jane S.

Preston, IA

2022 Hyundai Tucson Hev

02/11/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great friendly service

I love my new 2022 Tucson, but the service and staff has been exceptional, I would highly recommend this brand and dealership

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 02/15/2022 06:47 AM

Thank you for the great five star review!! We appreciate you taking the time to review our team here at McGrath Hyundai it really means a lot to us. Don’t forget to check out our website it offers a scheduling tool, service and sales specials, and much more!! Again thank you so much for your business!

Elton S.

Scales Mound, IL

2017 Hyundai Sonata Plugin Hybrid

11/26/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Recall of trunk lock

The Trunk locking mechanism was recalls. I had no way of getting in my trunk. Plus the gas tank release cover would not work and the only way to open the cover is pulling on the cable that’s inside the trunk.

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 11/26/2021 02:48 PM

Good Afternoon Elton, I apologize your service experience was not a positive one. I thought one of the technicians did go out to the drive with you to show you how they were able to get the trunk open. If this did not happen, please let me know and I will find out the information for you. Again, thank you for your business!

Sharon R.

Peosta, IA

2020 Hyundai Santa Fe

11/03/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly staff

Clean building comfy chairs

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 11/10/2021 04:57 AM

Client vérifié

Maquoketa, IA

2011 Hyundai Santa Fe

10/18/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Service agent was friendly and informative.

Service agent was friendly and informative. Vehicle was ready for pick up at the time quoted.

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 10/19/2021 05:56 AM

Good Morning, thank you so much for your 4 star review! I understand the time it took to complete the recall was longer than expected, and we apologize for that. Here at McGrath Hyundai service, we strive to always go above and beyond and exceed expectations. I will be sending you a rescore for a 5 star, if that is not possible please let us know.
Again, thank you so much for your business!

Client vérifié

Lena, IL

2015 Hyundai Sonata

10/12/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Exceptionally pleased!

This was our first experience with Mcgrath and they were exceptional on all levels. We will continue to give them our future business!

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 10/13/2021 05:48 AM

Josette C.

Dubuque, IA

2017 Hyundai Sonata Hybrid

09/21/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Safety first

At McGrath they put my safety first when it came to a recall I had to go in for. They could have sent me home and tell me that they will see me the next day and I could have potentially been hurt or worst. The only issue I have is that Uber and Lyft is not always a thing where I live and for some reason they do not have their shuttle available on a Friday. I cannot expect them to give me a loaner car, however, One of their service manager went out of their way to ensure I was able to get my vehicle back in a timely manner.

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 09/23/2021 12:06 PM

Client vérifié

Epworth, IA

2020 Hyundai Santa Fe

07/06/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Unacceptable repair service

Five visits to fix one trim door molding, then be told your door is defective and probably needs a new door skin. Then told you can get another opinion from another body shop. It’s a new car under warranty only 4 thousand miles. I shouldn’t have to do anything but drive a courtesy car until it’s fixed by Hyundai.

Non recommandé

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 07/08/2021 05:53 AM

Suzanne, I understand your frustration, and want to say I'm very sorry for the experience you've had with door trim. I am glad that we finally did discover what exactly was going on. Unfortunately it took too long to figure out that it was a manufacturer defect in the door, and I wish this was a easy fix though it is not. Travis mentioned he made your appointment at the other body shop for today, so hopefully they will have good news for everyone. We are trying our best as your dealer, and appreciate your business. I have contacted our Hyundai Representative as this is a Hyundai issue with your door.

Client vérifié

Shullsburg, WI

2020 Hyundai Sonata

07/06/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Service

Friendly staff

Recommandé

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 07/08/2021 05:32 AM

Thank you for taking your time to review us. A 4 star review is 80% we want to be better than that. Please feel free to contact me with any improvements so we can earn a 5 star review on your next visit. Myself and the rest of the McGrath Hyundai Service Team look to a better customer service experience for you in the future. I would be happy to make your next oil change free of charge to you and hope that we can give you a better experience.

Client vérifié

Monmouth, IA

2020 Hyundai Palisade

05/20/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Courteous

Odor from headrests is much worse after recall to fix odor was completed .

Recommandé

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 05/25/2021 07:14 AM

Good Morning Tom, I would like to get you back on the schedule so we can re address the head rest issue. I just spoke to Jon, he did mention that you called in to let us know. What we performed on the headrest was following the procedure that Hyundai has us do. I will reach out to our Hyundai Rep, and see what other options we have for this. Please let me know what day and time we can get you back on the schedule. 563-587-4322 amccullough@mcgrathauto.com

Latisha M.

Dubuque, IA

2019 Hyundai Kona

05/01/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service and personnel

Every time I take my vehicle to McGrath Hyundai for service, I am never disappointed. The staff is friendly and explain everything in detail, as well as make recommendations for my vehicle to keep running smooth. Scheduling is easy and service is completed quickly.

Recommandé

ANGELA M. de Mcgrath Hyundai Of Dubuque a répondu le 05/03/2021 01:50 PM