After only 13 months and 9,000 miles since having Mavis replace my front and rear brake pads and rotors on my Hyundai Sonata, I was experiencing noise again in the rear brakes. They said I needed new rear brake pads and rotors again. I asked how could that be as I got nearly 50,000 miles on the original Hyundai set and they had no answer. They said the brake pad parts would be free since my previous replacement came with a lifetime warranty but I would have to pay for labor and the parts and labor for the rotors because they were 1 month out of the 12-month warranty. They quoted me a high price and I showed them a Mavis coupon that would make the parts and labor for both the brake pads and rotors cheaper. However, they said they could not honor the coupon because they were giving me the brake pads for free under warranty. They said only if I had never had the work done before could they honor the coupon and give me the lower price! I'm done with Mavis forever. Not only are their marketing practices deceptive but they use substandard parts that should have lasted a lot longer.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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