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Matrix Auto Service

Score moyen
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(1 024 Avis)
39
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
39
Score NPS ®

Détails de l'entreprise

À propos

We’re glad that you’ve found us and hope this is the beginning of a “best-ever” chapter in your car’s life! Honored with many #AutoRepair awards over 47 yrs (including “Best of the Bay,” “Best in Pensacola,” and “Best of the Coast” for Best Automotive Service Shop, Best Oil Change & Best Automotive Reputation in Auto Service), we’re a We’re glad that you’ve found us and hope this is the beginning of a “best-ever” chapter in your car’s life! Honored with many #AutoRepair awards over 47 yrs (including “Best of the Bay,” “Best in Pensacola,” and “Best of the Coast” for Best Automotive Service Shop, Best Oil Change & Best Automotive Reputation in Auto Service), we’re a NAPA AutoCare Center, AAA Auto Shop, ASE Blue Seal Shop, 2017 Winner of BBB’s “Torch Award for Ethics,” A+ BBB-rated & Authorized Bosch Service Center. Our best credential is that our Team of Skilled Automotive Professionals are committed to delivering best-of Customer Service to YOU.

Bobby Likis Auto Service celebrates 46 years of automotive service in Pensacola (including auto service & auto repair; truck service & truck repair; oil change services; engine service; engine repair; brake service; brake repair; transmission service; transmission repair; air conditioning service; air conditioning repair; power steering service; power steering repair; all automotive components except bodywork). Vehicles include all domestics (Ford, GM, GMC, Chrysler [Jeep]) and foreign (including Mazda, Lexus, BMW, Audi, Porsche, Nissan, Mercedes, Jaguar). No need to drive to Mobile for Lexus and Infiniti service or repair!
...more

Catégories
Entretien de la voiture, Réparation automobile, Entretien de la voiture
Contact
(850) 477-9480

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
5675 N Davis Hwy Pensacola, FL 32503
Matrix Auto Service's Avis
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(1 024 Avis)

WM
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/23/2025
client vérifiéVérifié Client
10
Excelente 👌
Tu servicio excelente vale la pena recomendarlo
The Team de Matrix Auto Service a répondu le 06/24/2025 09:40 AM

Agradecemos mucho tus palabras. Nos alegra saber que nuestro servicio te ha dejado satisfecho y que nos recomiendas. Es un placer atender a clientes como tú, que valoran el trabajo bien hecho. ¡Prometemos seguir dando lo mejor para mantener ese nivel de excelencia!


PE
pedro e.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2025
client vérifiéVérifié Client
10
Service
Vanessa and Juan strong communication overall the whole staff very helpful and communicative !!!
The Team de Matrix Auto Service a répondu le 06/22/2025 09:41 AM

It's fantastic to hear that Vanessa and Juan made such a great impression with their communication skills! We aim to keep the conversation flowing smoother than a well-oiled machine. We're glad you found our staff helpful and communicative – they're always ready to lend a hand. Your feedback has boosted our spirits, and we’re here for any future auto adventures you embark on!


TF
TOMMY F.
Pensacola, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/07/2025
client vérifiéVérifié Client
0
Poor customer service
The clerk trying to charge me for diagnostic inspection for work they performed still over warranty

CR
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CHRIS R.
Pensacola, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2025
client vérifiéVérifié Client
10
Very good service
Definitely will come back for more mechanical services when needed . Good family business

LC
LARRY C.
Milton, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2025
client vérifiéVérifié Client
10
Very pleased
Went in before to see if they could fix my problem was told they could wait til I had a full day off went back and was very pleased with the work and plan on going to have my exhaust replaced from a single to a dual exhaust

GS
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GEORGE S.
Pensacola, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/04/2025
client vérifiéVérifié Client
6
Took a little longer than anticipated to get truck done but the items they found were repaired fine.
They wanted to wash the truck which was nice as it was dirty and something I did not ask them to do. This was my son's Toyota Tundra that I took it for him and I noticed the seat control panel that is one the left side of the driver's seat was hanging down. I didn't mention it to the service manager, so when I picked the truck up after paying a large service bill, the panel was still hanging down so I took about 5 minutes to look at it and it was only a matter of popping it back on to a support bracket. I would have been really impressed if they had taken the time to have pushed that back on since they had to work over and around it on entering and exiting the vehicle. Not a big thing, but just goes to a quality control mind set.

RB
ROBERT B.
Milton, FL
BMW 135i
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2025
client vérifiéVérifié Client
9
Service with a smile
Friendly and helpful in providing the service needed, oil change and tire replacement.

JF
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JOEY F.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2025
client vérifiéVérifié Client
10
Great
I recently had my car serviced at Matrix Auto Service, and I couldn't be happier with the experience! The staff was incredibly friendly and knowledgeable, taking the time to explain everything that needed to be done. The service was prompt, and my car was ready sooner than expected. They also offered reasonable prices without compromising on quality. I highly recommend Matrix Auto Service to anyone looking for reliable and trustworthy auto care. They definitely earned my business for the future !!

TC
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THEO C.
Pensacola, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2025
client vérifiéVérifié Client
10
Amazing
Car drives like new!!!

MW
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Marcus W.
Mobile, AL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/23/2025
0
Highway robbery
After 3 visits and a couple grand later my vehicle was still not repaired correctly. I would gladly pay extra for friendly professional service but this place has neither of the two. I went here because of the name of the former owner and his reputation. My lost! You should choose differently!

LG
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LOU G.
Pensacola, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2025
client vérifiéVérifié Client
10
been acustomer for 60 years. no better service any where.
i've had likus service my jaguars and all my classic cars for over 60 years. always had good service. the new owner alex and crew are just as good as bobby likus was for those many years before he sold the company. with the new branch on the north side, we now have two great service centers.

Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2025
client vérifiéVérifié Client
10
No notes
Great customer service. Explained things simply. Mechanic pleasant and took care of my vehicle in a timely manner. Would recommend.

DM
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Dr. Angel M.
Pensacola, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/29/2025
0
Typical rip off mechanic shop
I was warned not to take my car and I failed to listen. They will rip you off. I called and explained what was wrong and was assured it could be fixed. The representative quoted me a max price for the fix based on Google he says and even though they couldn't fix it they still charged me the exact max price to fix something else they claimed needed to be fixed prior to fixing what I brought it in for. Please get what you need in writing before you deal with these crooks on Davis Highway.

DM
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Dr. Angel M.
Pensacola, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/29/2025
0
Typical rip off mechanic shop
I was warned not to take my car and I failed to listen. They will rip you off. I called and explained what was wrong and was assured it could be fixed. The representative quoted me a max price for the fix based on Google he says and even though they couldn't fix it they still charged me the exact max price to fix something else they claimed needed to be fixed prior to fixing what I brought it in for. Please get what you need in writing before you deal with these crooks on Davis Highway.

DE
DION E.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2025
client vérifiéVérifié Client
10
Great Job
Fast and very efficient. Great attention to detail, showing me other things that needed to be taken care of. Very satisfied
Bons de services et publications
Thank you for trusting us with your truck check! 🚗 We're thrilled we could assist you on such an important purchase. Honesty and fairness are our game, and we're here to keep your rides in tip-top shape! 🙌 #MatrixAutoService #TruckTrust
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We're thrilled to hear you enjoyed our speedy service! 🚗💨 No one likes long waits, especially when it comes to car care. Thank you for supporting a veteran-friendly business! We appreciate you! 🙌 #MatrixAutoService #VeteranSupport
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We're thrilled to be your go-to spot for auto service! 🚗✨ Glad Mike keeps you informed while you wait—quick and professional is our motto! Thanks for trusting us with your rides. See you on your next pit stop! 👨‍🔧 #MatrixAutoService #AutoCareExperts
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Wow, 55 years? That's almost enough time to train a car to drive itself! 🚗💨 We're thrilled to have your trust and loyalty all these years! Thanks for choosing Matrix Auto Service for your automotive needs! 🙌 #CustomerForLife #MatrixAutoService
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We're thrilled to hear we got your car back on the road when others couldn't! 🚗💨 Thanks for trusting Matrix Auto Service with your repairs. We promise to keep your wheels turning smoothly! 🛠️ #AutoService #BackOnTheRoad
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Thank you for the fantastic review! 🚗✨ We pride ourselves on being fast, friendly, and professional—just like a well-tuned engine! Your encouragement fuels our passion for great auto service. Come see us again! #MatrixAutoService #CustomerAppreciation
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We love keeping classics rolling! 🚗💨 Glad we could help your 1977 MGB stop on a dime and stay on budget! Timely service and fair prices? That’s how we roll! Thanks for the shout-out! #ClassicCars #BobbyLikisAutoService
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We're thrilled to hear we always keep you on the right track! 🚗✨ Our team loves ensuring your ride runs like a dream! Thanks for your trust and a 5-star shoutout! Keep cruising! #BobbyLikisAutoService #5StarCare
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Thanks for the kind words! We're always here to keep your engine running smoothly 😄🔧. If you need any more help, just give us a shout! #BobbyLikisAutoService #OilChangeHeroes
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We love going the extra mile! 🚗✨ Whether it's a fine haircut or an oil change, we're here to keep you looking sharp and running smoothly. Thanks for choosing us—you're the real MVP! 🙌 #BobbyLikisAutoService #CustomerAppreciation
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Thanks for the stellar review! 🚗✨ We're thrilled to help keep your Mustang purring and your friend's bucket trucks soaring! We may not wear capes, but we sure perform some auto magic! 🦸‍♂️ #CustomerService #AutoExperts
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We're thrilled to hear you had a great first visit! 🚗💨 We promise to keep the car talk simple—who needs a degree in mechanics, anyway? 😂 Looking forward to seeing you again! #AutoService #CarCare
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Thank you for the rave review! 🚗✨ We're thrilled Justin and the team could speedily assist you. Your vehicle issues will always be our priority—like a pit stop in the race of life! 🏁 We'll see you next time! #AutoService #TeamWork
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Thank you for letting us jump into action! 🚗💨 We're thrilled to be your go-to auto shop! Remember, when your car needs a lift, we’re just a tow away! 🛠️😊 #AutoService #CustomerAppreciation
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We’re thrilled to hear that Justin hit the fast lane with great service! 🚗💨 Thanks for your kind words and for choosing us for your auto needs. We're always here to steer you in the right direction! #BobbyLikisAutoService #CustomerAppreciation 🚘
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We love being your car's superhero! 🦸‍♂️ Finding answers when others can't is what we do best. Your trust means the world to us, and we’re thrilled to keep you on the road! 🚗✨ #BobbyLikisAuto #CustomerFirst
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Huge thanks for the awesome review! 😊 We're thrilled Justin helped your Dodge Journey feel like a champion again! 🏆 Quick and friendly service is what we aim for—like a pit stop at a NASCAR race! 🏁 Come back anytime! #AutoService #CustomerAppreciation
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Thanks for the awesome review! We're thrilled to hear our pit crew gets you in and out faster than a pit stop at the racetrack! ?? We’re here to keep you rolling smoothly! #BobbyLikisAuto #QuickService
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Thank you for the kind words! We're thrilled to keep your vehicle running smoothly for years. Our team loves sharing their know-how, and your satisfaction makes our day! ?? Here’s to more happy drives ahead! #BobbyLikisAuto #CustomerAppreciation
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We're thrilled to hear you had a great experience with our friendly shop manager, Elizabeth! ? She's the oil that keeps our engine running smoothly. Thanks for the love! ?❤️ #BobbyLikisAuto #CustomerAppreciation
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?? Fast service and helpful staff? Sounds like a winning combo! Thanks for the shoutout about Elizabeth! We're thrilled she made your visit smooth. Next time, we’ll turn that “in and out” into “zoom and boom”! ? #BobbyLikisAuto #ServiceWithASmile
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?✨ We're revved up to hear that you had a great experience with our friendly team! Fast fixes and clear explanations are our specialties—just like tuning up your car! Thanks for the love! ❤️ #BobbyLikisAutoService #HappyDrivers
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Thanks for the kind words! ? We aim to keep the wheels turning smoothly while you kick back and relax. Respect and understanding are our fuel! ?️ Drive on over anytime! #BobbyLikisAutoService #RelaxedAtTheGarage
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We appreciate your kind words! ?✨ Our team strives to deliver speedy and top-notch service every time. We're all about keeping your wheels turning and smiles flashing! ? Thank you for choosing us! #AutoCare #TeamEffort
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?? Speedy inspections and top-notch professionalism? That's how we roll at Bobby Likis Auto Service! Thank you for the kind words! We promise to keep your ride in tip-top shape. See you next time! ? #AutoService #RideWithPride
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We’re roaring with joy over this review! ?✨ Tiger and Elizabeth excel at fixing problems, not just wallets. Thanks for trusting us to mend your ride! Drive safe and keep those wheels spinning! ?? #CustomerAppreciation #BobbyLikisAutoService
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We're thrilled to hear how Mike and our team came to your rescue! ?? No pickle is too big for us to handle. Thanks for trusting us with your brake pad needs. Your next adventure awaits! ? #TeamLikis #AutoRescue
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? Thank you for the fantastic review! We're thrilled to hear Elisabeth made your experience shine brighter than your headlights! ?✨ Our team is always here for your auto needs! #CustomerServiceGoals #BobbyLikisAutoService
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We're thrilled to hear your ride feels like new! ?✨ May your road trip be smooth and filled with adventure (and maybe a snack or two)! Thanks for choosing Bobby Likis Auto Service! #RoadTripReady #SmoothRides
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We're revved up by your kind words! ?✨ A clean space and friendly faces are our fuel! Thank you for driving by Bobby Likis Auto Service. We look forward to keeping you on the road! ?️ #CustomerCare #AutoService
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Thanks for the awesome review! ? We're thrilled to hear you enjoyed your visit and that our team (especially Elizabeth!) made your time here a joy. We’re all about that clean maintenance life! ?✨ #BobbyLikisAuto #FiveStarService
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Thanks for the awesome review! ? We're thrilled to keep your 2006 GMC Canyon purring like a kitten! ? Keeping you informed is what we do best—just like Dave Ramsey says! Let’s keep those late models running! #TrustedService #BobbyLikisAuto
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Thanks for the fantastic review! ?✨ We're all about quick appointments and excellent service—because your time is as precious as your ride! Come back anytime for more auto magic! ? #BobbyLikisAutoService #CustomerAppreciation
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We're thrilled we could help get your Audi road-ready for that long drive! ?? A dash light can be the ultimate backseat driver! Thanks for trusting us with your ride. Safe travels back to Missouri! ? #BobbyLikisAutoService #AutoCareExperts
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We're always ready to give your ride some TLC! ?️ A free oil change? It’s just a little grease magic to keep you rolling smoothly. Thanks for the appreciation! ?? #BobbyLikisAutoService #OilChangeMagic
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Thanks for the fantastic review! We're thrilled to hear you found us professional, competent, and flexible—sort of like a contortionist, but with cars! ?? We appreciate your support and look forward to keeping you rolling! #BobbyLikisAuto #CarCarePros
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We're thrilled to be your roadside heroes! ?‍♂️? In stressful times, we're here to ensure you hit the road safely and with a smile. Thank you for your kind words! We're always ready to lend a helping hand! ?? #BobbyLikisAutoService #CustomerCare
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We're revved up by your 5-star review, Lauren! ?⚙️ Thank you for choosing us for your auto service needs. Your kind words fuel our team's passion. #CustomerAppreciation #AutoService
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VW ✅ ?, great communication ✅, helpful, courteous, and professional ✅. Michael and the team are thankful for your stellar review, and we hope your GTI runs like a dream. #CustomerAppreciation #FiveStarService
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Thanks for the ⭐⭐⭐⭐⭐ review, Nancy! We're thrilled to be your go-to for auto repairs. Our team will always be here to keep you on the road! ?? #CustomerAppreciation #AutoService
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? We're thrilled to have helped you get back on the road, Steven! Our team is always ready to go the extra mile, no questions asked. Thank you for your kind words and for choosing us! #CustomerService #AutoMaintenance
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Thanks for the 5-star review, John! ⭐️ We're thrilled to hear about your excellent experience at Bobby Likis Auto Service. Quick and top-notch service is what we're all about! ? #CustomerSatisfaction #AutoService
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Thank you for the ⭐️⭐️⭐️⭐️⭐️ review, Mackenzie! We're delighted that Michael saved the day for you. We appreciate your understanding and look forward to your next visit! #CustomerService #OilChange
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We're thrilled that you had a top-notch experience, William! ? Thank you for choosing us and for taking the time to share your feedback. We can't wait to welcome you and your vehicles back! ? #CustomerSatisfaction #AutoService
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? Thank you for the 5-star review, Alfred! ⚙️ We're thrilled to hear we could help you quickly and accurately. Can't wait to have you back! ?? #CustomerSatisfaction #AutoService
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? Thank you for the 5-star review, we're thrilled to hear that you were pleased with our repair services and customer service. We can't wait to work with you again! ?? #CustomerSatisfaction #AutoService
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Hey there Shannon, we're thrilled to hear that you had a great experience at Bobby Likis Auto Service! ? Thanks for the 5 stars, and we look forward to seeing you again. #HappyCustomers #AutoService
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? We're thrilled we could surprise you, Angela! Thanks for noticing our commitment to honesty and great service. Your 5-star review means the world to us! #CustomerAppreciation #AutoMaintenance
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Thanks for the 5-star review, Tameika! ? Keeping it professional is our specialty. We appreciate your support! #CustomerSatisfaction #AutoService
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? Thank you for the 5-star rating! We're thrilled to know you had a "Great" experience at Bobby Likis Auto Service. We appreciate your support! ?? #CustomerAppreciation #BobbyLikisAutoService
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Thanks for the awesome review! ? We're thrilled to be your go-to spot for auto service. Let's keep those wheels rolling smoothly! ? #CustomerAppreciation #BobbyLikisAutoService
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Thank you for the 5-star review, Pamela! We're thrilled to know that you received top-notch service and detailed explanations. Our team appreciates your kind words! ?? #CustomerSatisfaction #TopNotchService
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Hiber! Speedy oil change and fixing not one, not two, but three oil leaks? We're on a roll! ?? We appreciate your support! #CustomerAppreciation #AutoMaintenance
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Thank you for the 5-star review! We're thrilled to hear that Elizabeth provided you with excellent service and support during your visit. Our team is always here to help make car care a breeze. ? #CustomerAppreciation #BobbyLikisAutoService
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Thanks for giving us a spin, Rachel! ?? We're thrilled to have kept you informed while taking care of your car. Can't wait to serve you again! #HappyCustomer #AutoService
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Hey there, Marcia! ? We're thrilled to hear that you had a fantastic experience with us! Thanks for the shoutout – our team is always here to keep your wheels turning smoothly! ? #CustomerAppreciation #AutoService
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?? Thanks for the 5-star review, Dean-O! We're thrilled to hear that we could get your wheels spinning smoothly again. We appreciate your support! #CarCare #HappyCustomer
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? We're thrilled to have you as our unofficial spokesperson, Mel! Thank you for the support and kind words. Your recommendation means the world to us! #CustomerAppreciation #BobbyLikisAutoService
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Thanks for the 5-star review! ? Michael is a rockstar and we're lucky to have him on our team. We appreciate your kind words! #BestTeam #AutoService
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Thanks for the 5-star review! We're glad we could get you back on the road in record time. Our technicians take pride in their work and it shows – we like to think of our shop as the Marie Kondo of repair shops! ?✨ #CustomerSatisfaction #AutoMaintenance
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????? We appreciate your kind words! Thank you for choosing Bobby Likis Auto Service for your vehicle needs. We can't wait to assist you again in the future! ?? #BobbyLikisAutoService #Pensacola
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?Thank you for the glowing review! ? We're thrilled to hear that you found our team courteous, thorough, and fair. We're committed to providing excellent service! ? #CustomerAppreciation #AutoService #Pensacola
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? Thank you for your 5-star review! ? We're thrilled that you're pleased with our friendly and upfront service. Enjoy your 2020 Honda Pilot! ?? #HappyCustomers #BobbyLikisAutoService #Pensacola
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