We are a gas station and tire shop. We repair tires and sell many brands of new tires. We do light and medium mechanical work. We also have an agricultural service department for new, used, and repair work on tractor tires. We are a gas station and tire shop. We repair tires and sell many brands of new tires. We do light and medium mechanical work. We also have an agricultural service department for new, used, and repair work on tractor tires.
We had been customers here for decades for tires. In May we took a car in for tires and had an oil change done. They had to order the air filter so sent our son home to come back later for it. As soon as he left the shop the check engine light came on. Called them and went back. Tech said they forgot to put the old air filter in so he should be fine now. We have had problems since and ultimately it was determined that we need a new engine. Manley is stating that there is NO way they did not put the filter in; they don’t make mistakes like that and they have no idea why their employee would have said that but talked to him. The camera footage was already destroyed so they can’t show us it was put in either. Had an employee say they were busy and that’s when mistakes get made but the owner assures us it didn’t happen and as long as that’s what he says then it’s our problem. Interesting when you read all the errors they make and how they have never filed with the BBB.
The owner told us incorrect information regarding his insurance company and then dropped communication. He did file a claim with his insurance, but as long as he stands by it not being their fault then insurance is useless.
Had car towed to another shop and video footage shows gouging in the cylinder. I’m not a mechanic but what I have learned is that debris can cause gouging and debris can get in an engine from an air filter being left out so if a car goes in with no issues as confirmed by their diagnostics but leaves with engine problems it seems VERY likely something happened during that service appointment. It seems much less likely that an engine that was fine, had 87k miles just broke down within a couple of miles of leaving their shop coincidentally like the owner is telling us.
Absolutely horrible to work with!!