Manhattan Auto Service and Bodywork

We appreciate you taking the time to share your experience, even if it wasn't the smooth ride we aim for. It's certainly not ideal when pricing takes a detour, and I understand how frustrating this can be, especially when it feels like you're on a roller coaster instead of on the road. Your feedback about the service and pricing will certainly help us navigate these bumps in the road more effectively in the future. If there's anything more you'd like to discuss, don’t hesitate to reach out. Your satisfaction is important to us, and we want to get things back on track.


This car had numerous issues, some of which  the personwho was paying the bill chose not to due.
The car was at another shop and they left alot of issues that we repaired for free.'
The car had a suspension issue (caused by another shop) that required a further diagnostic fee of of $500 , which was agreed upon
It was founf out that the previious shops poor workmanship hurt a suspension valve of which I told the owner that the suspension needed this AND gave them a very discounted price

I am extremely disappointed in this review as we delivered the car to the OWNER in Queens who was extremmely happy with our work and professional and was extremely happy that we delivered the car 20 iles away as she needed it

We're glad to hear that you found our staff friendly and knowledgeable! If there's anything more we can do to earn that fifth star, just let us know. We appreciate your feedback!

We appreciate you sharing your experience with us, and I genuinely regret to hear that it has been anything but positive. Clear communication is essential, and it sounds like there were several misunderstandings along the way. That is definitely not ideal, and I can understand how frustrating that must have been for you. Your concerns regarding accountability and transparency are noted, and I assure you that we take them seriously. It's clear that we missed the mark in providing the service and support you deserve. Feedback like yours is crucial for us to improve and ensure that issues like this are addressed moving forward. Thank you for sharing your thoughts, and I hope we can do better in the future. Your trust is important to us, and we are working hard to restore it.

We genuinely regret to hear about your experience, and we're sincerely sorry for the distress it caused you and your family. It sounds like you’ve been through quite the saga—almost deserving of its own episode on a certain sci-fi show. Communication is crucial in any service industry, and it’s clear we missed the mark here. While text messages might be the trend now, it seems that having a face-to-face chat would have done wonders in alleviating some of your concerns. Your feedback highlights serious issues that need immediate attention. We take safety seriously, especially when it comes to vehicles transporting precious cargo like children and grandchildren. If there's still any way we can work to address the concerns you've had, we invite you to reach out directly. Your family’s safety and trust are paramount to us, and we hope to find a way to remedy this situation. Thank you for bringing these issues to our attention.

I was waiting for this response and am a gentleman. The bottom line is that I personally bought the part to make her pass inspection and the texts were the communication as any time I tried to talk it was met with negative responses .
The original confirmed estimate was $2500-which was agreed to. Shegot a $600 break and another $400 repair for free.
 No good deed goes unpunished Be well 

We truly appreciate your feedback highlighting our professional approach and commitment to meeting customer needs. It’s great to hear that you recognize the special bond between folks and their cars—after all, they need love too! We're pleased to know that we met your expectations and that you felt supported throughout your experience. Your recommendations to friends mean a lot to us, and we’re glad we could make a good impression. Here's to many more smooth rides ahead!

We're delighted to hear that Louis and the team have earned your loyalty over the decades. It sounds like you have quite the automotive friendship! Building trust and providing great service is what we aim for, so it's fantastic to know we've hit the mark. Here’s to many more years of smooth rides and reliable repairs.

We appreciate your feedback and are glad to hear you enjoyed our service and follow-up! It's great that we could assist with not one, but two Land Rovers. We look forward to your next visit!

We're glad to have you as part of the Manhattan Auto family for over 35 years! Your loyalty through three moves is a testament to our commitment to quality service—talk about dedication! We're proud to have mechanics who not only know their stuff but also treat everyone like family. We'll make sure Lou hears about your kind words. Here's to many more years of keeping your car in great shape!

We're glad to hear that you think so highly of our service, especially when it comes to those classic European beauties. It’s not every day we get the chance to work on vehicles like Jaguars, Aston Martins, or even Bugattis! Our team certainly appreciates the shout-out for their expertise and friendliness. We'll keep those engines purring and the tires rolling smoothly, so you can continue enjoying your masterpiece on wheels! Your loyalty means a lot to us.

We appreciate your feedback on your recent visit. It’s great to hear that all the issues were tackled in one go! Our team takes pride in their attention to detail, so it's satisfying to know their efforts made a difference. Here’s to smooth drives ahead!

We appreciate your brief but positive feedback! It’s great to know everything went smoothly. If there’s anything more you’d like to share or any adventures your vehicle is ready for, just let us know. We're always here to keep things running good!