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Lutter's Elmbrook Automotive

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(892 Avis)
93
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
93
Score NPS ®

Détails de l'entreprise

À propos

Welcome to Lutter's Elmbrook Automotive. Family owned and operated since 1979, we understand how important your vehicle is to you. We offer a full range of automotive and light truck maintenance and repair services.

With a reputation for honest, quality, professional
Welcome to Lutter's Elmbrook Automotive. Family owned and operated since 1979, we understand how important your vehicle is to you. We offer a full range of automotive and light truck maintenance and repair services.

With a reputation for honest, quality, professional service, we work hard to build long-term relationships with our customers. Our goal is to provide you with automotive peace of mind. Our ASE certified technicians utilize advanced, effective diagnostic and repair procedures to get the job done right the first time. Most repairs are completed the same day and offer a 12 month/12,000 mile warranty. Ask about our loaner vehicle program.
...more

Catégories
Entretien de la voiture, Recycleur de voitures, Entretien de la voiture
Contact
(262) 782-7825

Heures d'ouverture

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
16880 W Greenfield Ave Brookfield, WI 53005
Lutter's Elmbrook Automotive's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(892 Avis)

Client vérifié
Brookfield, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
10
Fantastic Customer Service!
Friendly, knowledgeable and honest!
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 06/05/2025 07:16 AM

We're glad to hear you had a positive experience! It sounds like our team hit the mark with their friendliness and expertise. Honesty is our policy—no need for smoke and mirrors here. We appreciate your feedback and look forward to continuing to provide you with top-notch service.


PW
Paula W.
Waukesha, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
Catégorie : Service
Paula said they had excellent service.
Recommandé
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 06/09/2025 06:06 AM

We're excited to hear that you experienced excellent service! Our team strives to make every visit as smooth as a well-oiled engine, and it's wonderful to know we hit the mark with you. Your support is truly appreciated here at Lutter's Elmbrook Automotive!


JC
June C.
New Berlin, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2025
client vérifiéVérifié Client
Catégorie : Service
June said she is a regular customer and familiar with the technicians. She usually deals with Mark. He is very accommodating and kind. It was wonderful service. The business is conveniently located with very personable service.
Recommandé
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 05/28/2025 06:23 AM

We're delighted to hear you appreciate our team's service! Mark really knows how to make customers feel right at home, and we're happy that you feel comfortable with us. Plus, being conveniently located is just the icing on the cake. Here’s to many more smooth rides ahead!


RJ
Ray J.
Muskego, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2025
client vérifiéVérifié Client
Catégorie : Service
Ray said the communication was good.
Recommandé
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 04/29/2025 06:49 AM

We appreciate your feedback about our communication! It's great to know that our team kept you well-informed. We believe that good communication is the key to a smooth automotive experience. 


RG
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Ron G.
New Berlin, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2025
client vérifiéVérifié Client
10
auto repair
service was provided and same day pickup. Great people to work with.
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 04/24/2025 10:24 AM

We're glad to hear that you had a fantastic experience with our service and appreciated the same-day pickup. Our team does their best to ensure you drive off happy, and it’s great to know we hit the mark. 


DS
Dave S.
Brookfield, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2025
client vérifiéVérifié Client
Catégorie : Service
Dave said he had taken all his vehicles there, they did a great job and he found them to be very honest.
Recommandé
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 04/25/2025 02:50 PM

We're glad to hear that you've had a great experience bringing your vehicles to us. Honesty and quality work are what we aim for, so it's nice to know we've hit the mark with you. If your vehicles have any more adventures, you know where to find us!


CA
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Curt / Heidi A.
Elm Grove, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/18/2025
client vérifiéVérifié Client
10
Reliable and Trusted Service
We have full confidence in Lutter’s. They know how to run a business that is professional, knowledgeable and friendly.
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 04/21/2025 06:31 AM

We appreciate your confidence in our team. Running a professional, knowledgeable, and friendly operation is what we strive for, and it’s fantastic to know we’re hitting the mark. Here’s to keeping your vehicle in great shape and ensuring you always have a positive experience with us!


JK
Jim K.
Milwaukee, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
Catégorie : Service
Jim said they were honest and he appreciates them looking at it so quickly.
Recommandé
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 04/11/2025 02:22 PM

We appreciate your feedback and are glad to hear you found us honest and that we could take care of your automotive needs promptly. Quick service and integrity are two things we strive for! If you need anything else, don’t hesitate to reach out.


BM
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Baiio / Jill M.
Waukesha, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2025
client vérifiéVérifié Client
10
Great customer service
Always happy with the service and work at Lutters!
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 04/10/2025 09:34 AM

We appreciate your positive feedback! Knowing that you consistently leave satisfied with our service truly fuels our souls. We strive to keep your wheels turning smoothly, and it's great to hear we're hitting the mark. Looking forward to keeping you on the road!


JR
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Justin / Missy R.
Franklin, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2025
client vérifiéVérifié Client
10
Thorough Inspection
Friendly service and thorough inspection.
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 04/07/2025 07:00 AM

We appreciate your feedback! It’s great to hear that you enjoyed our friendly service and thorough inspection. We aim to make every visit feel like you're catching up with old friends while ensuring your vehicle is in tip-top shape. If you have any more automotive adventures ahead, we're here to help!

Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 04/07/2025 08:20 AM

We appreciate your feedback! It’s great to hear that you enjoyed our friendly service and thorough inspection. We aim to make every visit feel like you're catching up with old friends while ensuring your vehicle is in tip-top shape. If you have any more automotive adventures ahead, we're here to help!


JK
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Jim / Robin K.
Brookfield, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2025
client vérifiéVérifié Client
10
Hands crv service
Great work clean and friendly people.
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 03/27/2025 09:15 AM

We really appreciate your feedback! It's wonderful to hear that you found our team friendly. We always aim to make your experience enjoyable—just like a well-oiled machine! Your support means a lot to us, and we look forward to keeping you rolling smoothly in the future.


BK
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Bobby K.
Milwaukee, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2025
10
EXCELLENT Service!!
I brought my 2016 Honda CRV in for some over-due service (my bad). Mark explained very detail that was needed and quoted each service separately. They did an AWESOME job!! It's like I'm driving a new car! HIGHLY RECOMMEND!!!
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 03/27/2025 09:16 AM

It's fantastic to hear that your 2016 Honda CRV is feeling like it's just rolled off the assembly line! We always strive to keep our customers informed about their service options, so it’s great to know that Mark’s detailed explanations hit the mark. Your recommendation means a lot to us. Here’s to many smooth and trouble-free journeys ahead!


BK
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Barry K.
Germantown, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2025
client vérifiéVérifié Client
10
Excellent work and staff is friendly and very helpful.
Excellent work and staff very friendly.
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 03/13/2025 08:00 AM

We appreciate your feedback! It's wonderful to hear that you enjoyed the excellent work and found our staff friendly. We always aim to provide top-notch service with a smile—just consider us the friendly neighborhood mechanics. We look forward to seeing you again for any of your automotive needs.


DP
Dave P.
Brookfield, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2025
client vérifiéVérifié Client
10
2019 compass
Everything was great
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 03/12/2025 08:39 AM

We're glad to hear everything was great! It's always a joy to know that our efforts are appreciated. If your vehicle ever needs some TLC or just a friendly chat about car care, you know where to find us. Safe travels!


Client vérifié
Waukesha, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2025
client vérifiéVérifié Client
10
Quick service
Great service! Great people!
Jay, Bob, Mark, Mike, Eric and Sue de Lutter's Elmbrook Automotive a répondu le 03/03/2025 05:57 AM

Thanks for the good words!  We appreciate your trust in us all these years.  Have a great week!

Bons de services et publications
Thanks for the fantastic review! 🎉 We're thrilled that Jay and the team could get your 2014 Ford Escape SE back on the road faster than you could say “broken exhaust”! 🚗💨 We're here to keep you and your car smiling. #AutoCare #TeamLutters
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We're thrilled you found our troubleshooting and repairs to be top-notch! 🚗💨 Sometimes a little extra investment leads to smoother rides! Thanks for trusting us to keep your wheels turning. Worth every penny, indeed! 😉 #CustomerAppreciation #WorthIt
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We're blushing! 😊 Thank you for recognizing Bob and the team! We always strive to treat our customers like VIPs—Very Important drivers! 🚗💨 We appreciate your trust and look forward to keeping you rolling smoothly. #CustomerCare #LuttersElmbrookAutomotive
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We’re glad you enjoyed our communication skills! 📞🚗 Our team strives to keep you informed every step of the way—like your car's personal GPS! Thanks for the 5 stars! ⭐️⭐️⭐️⭐️⭐️ #CustomerCare #LuttersElmbrookAutomotive
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We love being your go-to spot for all things automotive! ?✨ Our super-powered technicians appreciate your trust and praise. We're here to keep your ride running smoothly and cost-effectively. Thanks for the stellar support! #CustomerLove #AutoMagic
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We’re thrilled to hear that we hit the nail on the head! ?️ Our goal is to keep you and your ride healthy and happy. Thanks for putting your trust in us! ?? #CustomerCare #AutoExperts
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We're revved up about your awesome review! ?? A quick turnaround and great service are what we aim for! Thanks for trusting Lutter's Elmbrook Automotive to keep you rolling smoothly. See you on the road! ?️ #ServiceWithASmile #ElmbrookPride
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Thanks for the kind words! ?? We take pride in your safety and always aim to keep you rolling, even when repairs get tricky. Remember, we're just a pit stop away if you need a loaner! ? #AutoCare #SafetyFirst
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Thanks for the 5-star review! We're thrilled to hear that we could get your vehicle running like new again. ? Our team is always striving for excellence! ? #QualityRepairs #ProfessionalService
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Hey there Sandy! ?☁️ So glad we could brighten up your hectic day with a smooth new muffler install! Your 5-star review means the world to us! #CustomerAppreciation #RidingOnACloud
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? We're over the moon to receive your raving review! ? Our team is thrilled to know we've earned your trust and confidence. Thanks for your ongoing support! #CustomerAppreciation #AutoCare
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