We purchased a 2023 Mazda CX-5 from Linders in 2024. We opted to purchase the extended warranty plan. Recently one of the front headlight assemblies started to hum and make a noticeable noise as soon as the lights were activated. We looked on line and found that Mazda had identified a manufacturing defect and issued a service bulletin. The information indicated that the assembly could not be repaired and would need to be replaced. It also said that Mazda would not typically cover the cost, which was estimated at between $1400 and $2400, if the vehicle was out of warranty. Our vehicle was out of warranty with 53000 miles.
With this huge potential expense, we remembered about the extended warranty that Linders had offered with the original sale. I stopped by Linders and spoke with John in Service. He watched the video I had taken of the issue and then reviewed the warranty coverage. He then contacted Mazda to get pricing and availability for the new headlight assembly and then contacted the extended warranty carrier and worked with them to explain the problem, review the details and ultimately get their approval to cover the costs. He also worked with me to get the car to Linders and provide us with a loaner vehicle so the repairs could be completed that same day. The total cost of the repair was over $2200 but our costs were limited to the policy’s $100 deductible. We couldn’t have been happier with the outcome.
John handled the issue professionally and I had the feeling that he and Linders had our backs. They are a true customer service oriented business that is worth the visit if you are looking for a high quality vehicle at a legitimate price or have a repair need and want exceptional service.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
With this huge potential expense, we remembered about the extended warranty that Linders had offered with the original sale. I stopped by Linders and spoke with John in Service. He watched the video I had taken of the issue and then reviewed the warranty coverage. He then contacted Mazda to get pricing and availability for the new headlight assembly and then contacted the extended warranty carrier and worked with them to explain the problem, review the details and ultimately get their approval to cover the costs. He also worked with me to get the car to Linders and provide us with a loaner vehicle so the repairs could be completed that same day. The total cost of the repair was over $2200 but our costs were limited to the policy’s $100 deductible. We couldn’t have been happier with the outcome.
John handled the issue professionally and I had the feeling that he and Linders had our backs. They are a true customer service oriented business that is worth the visit if you are looking for a high quality vehicle at a legitimate price or have a repair need and want exceptional service.